Cases types describe the types of dispute or issue we an help you with. Learn more about how we can help you by choosing the case type that best describes what you need.
We are Victoria's consumer affairs regulator, helping create a competitive and fair marketplace for businesses and consumers.
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The Energy and Water Ombudsman (Victoria) (EWOV) has the power to investigate and resolve disputes between Victorian electricity, gas and water customers and their providers.
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Know how to use your consumer rights when purchases go wrong by playing our new challenge - Party for your rights.
The Tolling Customer Ombudsman (TCO) provides a free and independent alternative dispute resolution process for customers of Breeze, CityLink and EastLink tolling businesses.
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