This website contains information about the Australian Consumer Law (ACL) and its enforcement, and consumer policy in Australia.

http://www.consumerlaw.gov.au...

http://www.consumerlaw.gov.au/

Provides information about civil disputes and small claims. Lists things to consider before applying to the Victorian Civil and Administrative Tribunal (VCAT) and information about the hearing process.

http://www.vcat.vic.gov.au...

http://www.vcat.vic.gov.au/CA256DBB0022825D/page/Civil+Disputes-Small+Claims?OpenDocument&1=45-Civil+Disputes-Small+Claims~&2=~&3=~

The Commonwealth Ombudsman assists the Australian community by resolving complaints and fostering good government administration. The Ombudsman's services are free and available to anyone who has a complaint about an Australian Government agency which they have been unable to resolve. The Commonwealth Ombudsman is also the Ombudsman for the Defence Force, Immigration, Law Enforcement, the Postal Industry and the Taxation.

http://www.ombudsman.gov.au...

http://www.ombudsman.gov.au/

Consumer Affairs Victoria (CAV) is a business unit of the Department of Justice. We are Victoria's consumer affairs regulator. We advise and assist on topics including renting and accommodation, estate agents, building, shopping and trading. We license or register and regulate a range of occupations, including estate agents, conveyancers, motor car traders, sex work service providers, owners corporation managers, travel agents, second-hand dealers and pawnbrokers.

http://www.consumer.vic.gov.au...

http://www.consumer.vic.gov.au

Provides an overview of information provided by Consumer Affairs Victoria about consumer rights, responsibilities, contacts and other consumer-related topics.

http://www.justice.vic.gov.au...

http://www.justice.vic.gov.au/home/consumer+protection/

The background to the new credit laws and ASIC's implementation process.

http://www.asic.gov.au...

http://www.asic.gov.au/credit

The Energy and Water Ombudsman (Victoria) (EWOV) has the power to investigate and resolve disputes between Victorian electricity, gas and water customers and their providers.

http://www.ewov.com.au...

http://www.ewov.com.au/

Learn more about your consumer rights and how businesses should act when selling you goods and services.

http://www.accc.gov.au...

http://www.accc.gov.au/content/index.phtml/tag/ForConsumers/

Protect your interests - by registering your security interests in assets and check if there is a claim to goods you are buying.

http://www.ppsr.gov.au...

http://www.ppsr.gov.au/

Since 1 January 2011, you have the right to ask for a repair, replacement or refund if goods or services you buy have problems, find out when your rights apply.

http://www.accc.gov.au...

http://www.accc.gov.au/content/index.phtml/tag/consumerrights/