Provides information about civil disputes and small claims. Lists things to consider before applying to the Victorian Civil and Administrative Tribunal (VCAT) and information about the hearing process.

http://www.vcat.vic.gov.au...

http://www.vcat.vic.gov.au/CA256DBB0022825D/page/Civil+Disputes-Small+Claims?OpenDocument&1=45-Civil+Disputes-Small+Claims~&2=~&3=~

The Commonwealth Ombudsman assists the Australian community by resolving complaints and fostering good government administration. The Ombudsman's services are free and available to anyone who has a complaint about an Australian Government agency which they have been unable to resolve. The Commonwealth Ombudsman is also the Ombudsman for the Defence Force, Immigration, Law Enforcement, the Postal Industry and the Taxation.

http://www.ombudsman.gov.au...

http://www.ombudsman.gov.au/

Consumer Affairs Victoria provides information to consumers and businesses about banned and regulated products; business names and business structures; business licensing and regulation; building and renovation; buying and selling property; clubs, fundraising and community events; computers, phones and Internet; credit and debt; motor cars; renting; shopping and trading for goods and services; and trade measurement.

http://www.consumer.vic.gov.au...

http://www.consumer.vic.gov.au/CA256EB5000644CE/HomePage?ReadForm&1=Home~&2=~&3=~

Provides an overview of information provided by Consumer Affairs Victoria about consumer rights, responsibilties, contacts and other consumer-related topics.

http://www.justice.vic.gov.au...

http://www.justice.vic.gov.au/wps/wcm/connect/DOJ+Internet/Home/Consumer+Protection/

Consumers Online is the Australian Government's one-stop-shop for consumer information and advice. Includes information about consumer rights, complaints information, banking and finance, computers and the internet, food, product recalls, scams, shopping online and access to consumer affairs publications.

http://www.accc.gov.au...

http://www.accc.gov.au/content/index.phtml/tag/consumersonline/

The Energy and Water Ombudsman (Victoria) (EWOV) has the power to investigate and resolve disputes between Victorian electricity, gas and water customers and their providers.

http://www.ewov.com.au...

http://www.ewov.com.au/

Learn more about your consumer rights and how businesses should act when selling you goods and services.

http://www.accc.gov.au...

http://www.accc.gov.au/content/index.phtml/tag/ForConsumers/

Lists changes to motor car trading in Victoria from 1 December 2008.

http://www.consumer.vic.gov.au...

http://www.consumer.vic.gov.au/CA256EB5000644CE/page/Motor+Cars-Getting+Started-New+car+buyers+get+cooling-off+rights?OpenDocument&1=90-Motor+Cars~&2=10-Getting+Started~&3=20-New+car+buyers+get+cooling-off+rights~

The Ministerial Council on Consumer Affairs (MCCA) consists of all Commonwealth, State, Territory and New Zealand Ministers responsible for fair trading, consumer protection laws and credit laws. The role of MCCA is to consider consumer affairs and fair trading matters of national significance and, where possible, develop a consistent approach to those issues.

http://www.consumer.gov.au...

http://www.consumer.gov.au

CityLink customers may complain to the Transurban Customer Ombudsman about any grievances they may have concerning CityLink.

http://www.transurbanombudsman.com.au...

http://www.transurbanombudsman.com.au/default.htm