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Department of Human Services

The Department of Human Services (DHS) is committed to making a positive difference for Victorians most in need through the provision of housing and community services.

Phone1300 650 172
Alternate Phone03 9096 0000
TTY13 36 77 then ask for 1300 650 172
Website http://www.dhs.vic.gov.au/
Organisation Chart http://www.dhs.vic.gov.au/about-the-department/our-organisation/organisational-structure
Address
Postal Address
GPO Box 4057



Melbourne
Victoria
3001
DX Number210081
Hours of Access9:00 to 5:00
Public TransportShort walk down Lonsdale St from Parliament station
Twitter Page https://twitter.com/#!/VicGovDHS
YouTube Page http://www.youtube.com/VicGovDHS
Organisational Units
Category Title Main Phone Description
Other BodiesCommission for Children and Young People1300 78 29 78The Commission for Children and Young People (CCYP) has been established to promote continuous improvement and innovation in: policies and practices relating to the safety and wellbeing of children and young people generally, and in particular those who are vulnerable;and the provision of out of home care services for children.
GroupsCommunity and Executive Services Group03 9096 8599The Community and Executive Services Group leads the effective delivery of a range of executive services to the Ministers and the Secretary, including strategic and tactical media, emergency management and communications, parliamentary services and statewide performance analysis. The group also focuses on the monitoring and analysis of statewide service delivery standards and performance, ensuring a single conduit for data analysis and statistical information internally and externally. In addition, the group provides strategic policy advice on matters relating to Youth, Disability and Women’s Affairs.
Other BodiesDisability Services Commissioner1800 677 342The Commissioner has been created to work with people with a disability and disability service providers to resolve complaints.
DivisionsEast DivisionEast Division extends out through the Yarra Ranges, taking in outer suburbs such as Lilydale and Belgrave. It has a population of 1.3 million. East Division consists of three branches and four areas: Divisional Child Protection Branch;Divisional Corporate Services Branch;Divisional Client Outcomes and Service Improvement Branch;Goulburn Area;Ovens Murray Area;Outer Eastern Melbourne Area;Inner Eastern Melbourne Area.
GroupsFinancial and Corporate Services03 9096 8582The Corporate Services Group drives internal practice consistency and corporate service delivery excellence. It delivers critical corporate functions and infrastructure across the department, with a strong focus on financial management.
Corporate Services Group comprises: People and Culture Branch, Information Management and Technology Branch, Financial Services Branch, and Procurement and Contract Management Branch.
Other BodiesMultiple and Complex Needs Initiative03 9096 2523The Multiple and Complex Needs Initiative (MACNI) is a time-limited specialist service for those 16 years and older identified as having multiple and complex needs, including those with combinations of mental illness, substance abuse issues, intellectual impairment, acquired brain injury and forensic issues. Often these individuals pose a risk to themselves and to the community.
DivisionsNorth Division03 9096 0000North Division is home to several of Melbourne’s growth corridors and has a population of 1.2 million. It consists of four areas and four branches: Divisional Child Protection Branch;Divisional Client Outcomes and Service Improvement;Divisional Corporate Services Branch;Secure Services;Loddon Area;Mallee Area;Hume Moreland Area;North Eastern Melbourne Area.
GroupsPolicy and Strategy Group03 9096 0000Policy and Strategy Group is a flexible and dynamic strategic planning and policy group that formulates our future directions and the strategies to get there. It considers the long-term future of the department and the human services system within a broader state, federal and international context. It tackles the big issues in strategy, policy, workforce and service reform and incorporates a clear, evidence-based understanding of the needs of vulnerable Victorians in policy development.
GroupsService Design and Implementation Group03 9096 0000The Service Design and Implementation group develops cross-program and integrated service delivery responses to facilitate the implementation of high-level policy into improved practice. The group also includes the Offices for Youth, Disability and Women's Affairs, and the Royal Commission Response branch.

Service Design and Implementation Group comprises: Service Development and Design Branch, Statutory and Forensic Services Design Branch, Community and Economic Participation Branch, the Offices for Youth, Women and Disability, Aboriginal Outcomes Branch, and Service Implementation and Support Branch.
GroupsSocial Housing and NDIS ReformThe Social Housing and NDIS Reform Group was established in May 2014 to lead the implementation of key reforms including the Social Housing Reform and the National Disability Insurance Scheme (NDIS). The Deputy Secretary of Social Housing and NDIS Reform is also the Director of Housing who is accountable for the exercise of functions under the Housing Act.

The Social Housing and NDIS Reform Group comprises: Social Housing Reform Branch, Property and Assets Branch and National Disability Insurance Scheme Branch.
DivisionsSouth Division03 9096 0000South Division includes extensive coastline, national parks and state forests and has a population of 1.6million. It consists of three branches and four areas: Divisional Child Protection Branch;Divisional Corporate Services Branch;Divisional Client Outcomes and Service Improvement;Outer Gippsland Area;Inner Gippsland Area;Southern Melbourne Area;Bayside Peninsula Area.
Other BodiesSuitability Panel03 8608 5757The Suitability Panel can decide whether an out-of-home-carer should be disqualified from being on the register of carers or whether a carer's disqualification should be removed.
DivisionsWest Division03 5226 4540West Division is home to the second-largest city in Victoria, Geelong, and communities range from highly urban to rural. It consists of three branches and five areas: Divisional Child Protection Branch;Divisional Corporate Services Branch;Divisional Client Outcomes and Service Improvement;Western District Area;Central Highlands Area;Barwon Area;Western Melbourne Area;and Brimbank Melton Area.
Other BodiesYouth Parole and Youth Residential Boards of Victoria03 9096 7534The Youth Parole and Youth Residential Boards exercise jurisdiction over all young people sentenced by a court to a period of detention in a youth justice custodial centre and over young people transferred by the Adult Parole Board from imprisonment in adult prison to serve their sentence in a youth justice centre.
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Office Locations
Category Title Main Phone Description
Regional OfficesArarat Office03 5352 0100
Metropolitan OfficesAscot Vale Housing Office03 9371 6200
Regional OfficesBairnsdale Office03 5150 4500
Regional OfficesBallarat Office (Armstrong Street)03 5333 6530
Regional OfficesBallarat Office (State Government Offices)03 5333 6530
Regional OfficesBenalla Office03 5761 1222
Regional OfficesBendigo Office03 5434 5555
Metropolitan OfficesBox Hill Office03 9843 6000
Metropolitan OfficesBroadmeadows Office03 9309 1511
Metropolitan OfficesCarlton Housing Office03 9341 8200
Metropolitan OfficesCheltenham Office03 8585 6200
Regional OfficesColac Office03 5231 4350
Metropolitan OfficesCollingwood Office03 9417 5144
Metropolitan OfficesDandenong Office1300 555 526DHS Reception Client Entrance is located at the Southern end of the building on the corner of Halpin Way and Thomas Street.
Regional OfficesEchuca Office03 5482 1866The office is located at the rear of 'The Professionals' real estate agency - enter via that office.
Metropolitan OfficesFitzroy Housing Office03 9093 5000
Metropolitan OfficesFitzroy Office1300 360 408
Metropolitan OfficesFootscray Office1300 360 462
Metropolitan OfficesFrankston Office03 9784 3100
Regional OfficesGeelong Office03 5226 4540
Regional OfficesHamilton Office03 5551 3299
Regional OfficesHorsham Office03 5381 9777
Regional OfficesLeongatha Office03 5662 4311
Regional OfficesMildura Office03 5022 3111
Regional OfficesMorwell Office03 5136 2400
Metropolitan OfficesNorth Melbourne Housing Office03 9326 6377
Regional OfficesPortland Office03 5523 9999
Metropolitan OfficesPrahran Housing Office03 9096 9996
Metropolitan OfficesPreston Housing Office03 9479 0122
Metropolitan OfficesPreston Office1300 664 977
Metropolitan OfficesRichmond Office03 9429 5174
Metropolitan OfficesRingwood Housing Office03 9871 5199
Regional OfficesSale Office03 5144 9100
Regional OfficesSeymour Office03 5771 1600
Regional OfficesShepparton Office03 5832 1500
Metropolitan OfficesSouth Melbourne Housing Office03 9096 1800
Regional OfficesStawell Office03 5358 4374
Metropolitan OfficesSunshine Office03 9229 4100
Regional OfficesSwan Hill Office03 5032 0100
Regional OfficesTraralgon Office03 5177 2500
Regional OfficesWangaratta Office03 5722 0555
Regional OfficesWarragul Office03 5624 0600
Regional OfficesWarrnambool Office03 5561 9444
Regional OfficesWodonga Office02 6055 7777
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Ministers
Category Title Name Main Phone
MinistersMinister for Community ServicesThe Hon. Mary Wooldridge, MP03 9096 7500
MinistersMinister for Disability Services and ReformThe Hon. Mary Wooldridge, MP03 9096 7500
MinistersMinister for HousingThe Hon. Wendy Lovell, MLC03 9096 0301
MinistersMinister for Women's AffairsThe Hon. Heidi Victoria, MP03 8683 3221
MinistersMinister for Youth AffairsThe Hon. Ryan Smith, MP03 9637 8890
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Staff Members
Category Title Name Main Phone
Key StaffSecretaryGill Callister03 9096 0000
Key StaffFreedom of Information - Principal OfficerGill Callister03 9096 0000
Key StaffFreedom of Information - Authorised OfficerSean Morrison03 9096 8449
Parliamentary SecretariesParliamentary Secretary for Families and Community ServicesMrs Andrea Coote, MLC03 9096 7500
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Ministers
Category Title Name Main Phone
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Services
Category Title Main Phone Description
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