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Department of Human Services - Contacts and Services Directory (Victoria Online)


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Department of Human Services

The Department of Human Services (DHS) is committed to making a positive difference for Victorians most in need through the provision of housing and community services.

Phone1300 650 172
Alternate Phone03 9096 0000
TTY13 36 77 then ask for 1300 650 172
Website http://www.dhs.vic.gov.au/
Organisation Chart http://www.dhs.vic.gov.au/about-the-department#org_chart
Address
Postal Address
GPO Box 4057



Melbourne
Victoria
3001
DX Number210081
Hours of Access9:00 to 5:00
Public TransportShort walk down Lonsdale St from Parliament station
Organisational Units
Category Title Main Phone Description
DivisionsChildren, Youth and Families Division03 9096 7564The Children, Youth and Families Division focuses on the health, safety, development, learning and wellbeing of children, young people and families in Victoria.
DivisionsCorporate Services Division03 9096 8582The Corporate Services Division delivers internal services to the department, such as finance, people services, administration and information services. The division also supports community sector partners through the Funded Agency Channel.
Other BodiesDisability Services Commissioner1800 677 342The Commissioner has been created to work with people with a disability and disability service providers to resolve complaints.
DivisionsDisability Services Division1300 650 172The Disability Services Division provides and funds a range of services for people with intellectual, physical, sensory and neurological disabilities.
DivisionsExecutive Services Division03 9096 8599The division is responsible, as a shared service with the Department of Health, for corporate integrity, freedom of information and cabinet parliament executive services. Executive Services is responsible for providing legal, communication and internal audit support to the Secretary, the department's program divisions, eight regions and two Ministers. The division supports three statutory bodies: the Child Safety Commissioner, the Disability Services Commissioner and the Suitability Panel.
DivisionsHousing and Community Building Division1300 650 172The Housing and Community Building Division provides housing and support to Victorians most in need. This includes homelessness and crisis support, affordable rental housing and training and employment opportunities for people in public housing.
DivisionsIndustry, Workforce and Strategy Division1300 650 172The Industry, Workforce and Strategy Division works to develop a stronger industry and workforce to support service delivery and to best meet current and future challenges. The division promotes integrated planning, strategy development and governance across DHS. The division improves policy development and its integration into service delivery, and leads departmental efforts to improve Aboriginal outcomes. This area was previously known as the Portfolio Services and Strategic Projects Division.
Other BodiesMultiple and Complex Needs Initiative03 9096 7995The Multiple and Complex Needs Initiative (MACNI) is a time-limited specialist service for those 16 years and older identified as having multiple and complex needs, including those with combinations of mental illness, substance abuse issues, intellectual impairment, acquired brain injury and forensic issues. Often these individuals pose a risk to themselves and to the community.
Other BodiesOffice of the Child Safety Commissioner1300 78 29 78The Office of the Child Safety Commissioner makes children a priority. The Commissioner provides advice to both the Minister for Community Services and the Minister for Children & Early Childhood Development on issues impacting on the lives of children, in particular vulnerable children. This is achieved through listening to children, advocating on their behalf, being impartial, leading on child-safe practices, acting with integrity, and being held accountable.
DivisionsService Delivery and Performance Division03 9096 0000The Service Delivery and Performance Division facilitates a whole of department perspective on operational issues. The division provides a central point of accountability for improving regional performance and manages a number of key projects for this objective. It also has responsibility for statewide co-ordination following emergencies.
Other BodiesSuitability Panel03 8608 5757The Suitability Panel can decide whether an out-of-home-carer should be disqualified from being on the register of carers or whether a carer's disqualification should be removed.
Other BodiesYouth Parole and Youth Residential Boards of Victoria03 9096 7534The Youth Parole and Youth Residential Boards exercise jurisdiction over all young people sentenced by a court to a period of detention in a youth justice custodial centre and over young people transferred by the Adult Parole Board from imprisonment in adult prison to serve their sentence in a youth justice centre.
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Office Locations
Category Title Main Phone Description
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Ministers
Category Title Name Main Phone
MinistersMinister for Community ServicesThe Hon. Mary Wooldridge, MP03 9096 7500
MinistersMinister for HousingThe Hon. Wendy Lovell, MLC03 9096 0301
MinistersMinister for Women's AffairsThe Hon. Mary Wooldridge, MP03 9096 7500
MinistersMinister for Youth AffairsThe Hon. Ryan Smith, MP03 9637 8890
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Staff Members
Category Title Name Main Phone
Key StaffSecretaryGill Callister03 9096 0000
Key StaffFreedom of Information - Principal OfficerGill Callister03 9096 0000
Key StaffFreedom of Information - Authorised OfficerMichael Howard03 9096 7312
Parliamentary SecretariesParliamentary Secretary for Families and Community ServicesMrs Andrea Coote, MLC03 9096 7500
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Ministers
Category Title Name Main Phone
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Services
Category Title Main Phone Description
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