| Services | Adoption and Permanent Care Services | | The following organisations offer services such as relinquishment counselling, applicant assessment, placement of children and post-placement supervision. Each non-government agency also has an Adoption and Family Records Service. Contact individual organisations for detailed information about the services they offer. |
| Services | Annual Electricity Concession | 1800 658 521 | The Annual Electricity Concession provides concession cardholders with a discount off household electricity bills all year round. |
| Services | Bond Loan Scheme | 1300 650 172 | If you would like to rent a private dwelling but need assistance paying a bond, you may be eligible for a bond loan. |
| Services | Child Protection Crisis Line | 13 12 78 | For concerns about the immediate safety of a child within their family unit. This is an emergency service for weekends and after hours only and will pass on cases to the relevant regions the following working day. |
| Services | Complaint - Housing and Building Division | 1800 155 743 | The Housing and Community Building Division treats all complaints seriously. If you are unhappy with a service that you have received, or a service that you are entitled to has not been received, you can lodge a complaint. |
| Services | Concessions Information Line | 1800 658 521 | Concessions programs are designed to ensure eligible cardholders have access to essential services. |
| Services | Disability Advocacy Program | 03 9208 3015 | Disability advocacy and self-advocacy organisations play a vital role in promoting and advancing the human rights of people with a disability. |
| Services | Disability Intake and Response Service | 1800 783 783 | Information about Victorian (Australia) community supports and services for people with a disability, their families and carers in your local area is available from the regional Department of Human Services Disability Intake and Response Service. |
| Services | Disability Support Register | 1800 783 783 | If you have support needs related to your disability that cannot be met by family, friends or other services in the community, you can ask for ongoing disability support from Disability Services. |
| Services | DiVine | | DiVine is a space for people with a disability to share their passion and unique perspective with thousands of other Victorians. |
| Services | Financial Support - Compassionate (Victorian Bushfire Appeal Fund) | 1800 180 213 | To provide some financial assistance to individuals who lost an immediate family member in the 2009 bushfires and are suffering financial hardship due to that loss. |
| Services | Funded Agency Channel | | Funded Agency Channel (FAC) is a website that supports the partnership relationship between the Department of Human Services, Department of Health, Department of Education and Early Childhood Development and the organisations they fund. |
| Services | Home Owner Support - Group Self Build | | Group Self Build is an initiative that allows participants to receive a bridging loan from the Director of Housing to purchase land and build a home. Each group usually consists of about 12 homes which are located near each other. |
| Services | Home Owner Support - Home Modification | 03 9815 1900 | The Home Renovation Service can help you remain living independently in your home with support from family and community networks. We can help you assess advice on how your home can be maintained and modified to make your life easier and safer. |
| Services | Home Owner Support - Home Owner Appeals | 03 9096 7426 | You can request a review if you don't agree with a decision made by the Housing and Community Building Division or about your application for: Mortgage relief assistance, Home modification loan or Group Self Build program. |
| Services | Home Owner Support - Mortgage Relief | 1800 134 872 | If you're having trouble paying your home loan, the Mortgage Relief Scheme could help you keep your home. |
| Services | Home Owner Support - Movable Units | 1300 655 049 | Movable units are fully self contained units that can be set up in the backyard of a friend or relative's home. They are designed to help older people or people with support needs, keep living independently while maintaining close contact with family and friends. |
| Services | Homelessness support services | 1800 825 955 | If you are homeless, at risk of homelessness or escaping family violence, you can call the 24 hour toll free number to speak with a housing and support worker. |
| Services | Intercountry Adoption Service | 03 9608 5709 | In Victoria the Intercountry Adoption Service is responsible for arranging these adoptions.It's important to remember that for these children, international adoption is always a last resort. It only happens if they can't be cared for in the community and culture into which they were born. The overriding consideration in intercountry adoption, as with all adoptions, is always the best interests of the child. |
| Services | Life Support Concession | 1800 658 521 | If you have a concession card, and a member of the household uses an eligible life support machine, you can use this form to apply for assistance with electricity costs. |
| Services | Medical Cooling Concession | 1800 658 521 | If you are a concession card holder, and a member of the household has a medical condition that affects the body's ability to regulate temperature, you can use this form to apply for assistance with summer electricity costs. |
| Services | Municipal Rates Concession | 1800 658 521 | If you are a valid concession card holder, you may use this form to apply for a discount on council rates up to a yearly maximum. |
| Services | Non-Mains Energy Concession | 1800 658 521 | If you are a concession holder, and you rely on LPG, firewood, alternative fuel and/or non-mains metered electricity for domestic heating, cooking and hot water you can use this form to apply for assistance. |
| Services | Non-Mains Water Concession | 1800 658 521 | If you are a concession card holder, and are not connected to mains water, this form may help you apply for up to three rebates for water usage per financial year. |
| Services | Psychological Support Package (Victorian Bushfire Appeal Fund) | 1800 180 213 | To provide support for children and young adults, counselling services for people who need more support and forums in which people can share their experiences. |
| Services | Psychological Support Package 2 (Victorian Bushfire Appeal Fund) | 1800 180 213 | To provide support for older people, families, men and women, who may be experiencing stress, trauma and isolation, to cope and reconnect with their communities. |
| Services | Public housing - application | 1300 650 172 | Public housing provides shelter and security for people in need, especially for people who have recently experienced homelessness, need support or have other special needs. |
| Services | Public housing - Keeping in Touch - tenant contact service | 1800 269 250 | The Keeping in Touch service contacts public housing tenants on a weekly basis to check if they are okay. The service is offered to tenants who are aged 75 years and over and live by themselves. |
| Services | Public housing maintenance, repairs and improvements | 13 11 72 | The Housing and Community Building Division is required to keep your home in good condition. Any tenant requiring maintenance to be completed should contact the Housing Call Centre to report their maintenance request. The time taken to complete repairs will be dependant on how urgent the maintenance issue is. |
| Services | Recurring Homelessness Appeals | 03 9096 7426 | If a service or agency has decided not to assess your application for recurring homelessness, or decided not to refer it to the Department of Human Services - Office of Housing, you may be able to appeal the decision. |
| Services | SWEP - State-wide equipment program | 1300 747 937 | The Victorian State-wide equipment program (SWEP) provides people with a permanent or long-term disability with subsidised aids and equipment to enhance independence in their home, facilitate community participation and support families and carers in their role. |
| Services | Water and Sewerage Concession | 1800 658 521 | If you are a concession card holder, you may use this form to apply for a concession to your water and sewerage charges up to a yearly maximum. |
| Services | Whistleblower (Complaints & Disputes Info Line) | 1300 131 431 | You may wish to make a complaint using the Whistleblower process if your complaint is about improper conduct and you are concerned that detrimental action may be taken against you for making the complaint. |
| Blank filler |
