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Victorian Civil and Administrative Tribunal - Contacts and Services Directory (Victoria Online)

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Victorian Civil and Administrative Tribunal

The Victorian Civil and Administrative Tribunal (VCAT) offers a one stop shop dealing with a range of disputes, providing Victorians with access to a civil justice system which is modern, accessible, efficient and cost effective.

Phone1800 133 055
Fax Number03 9628 9891
Postal Address
GPO Box 5408

DX Number210576
Hours of AccessMonday to Friday, 9.00 am to 4.30 pm
Organisational Units
Category Title Main Phone Description
DivisionsAdministrative Division1800 133 055planning and environment, state taxation, and decisions made by government bodies, such as the Transport Accident Commission.;The Administrative Division deals with disputes between citizens and Government about land valuation, licences to carry on business, such as motor trading, travel agencies, clubs and bars
DivisionsCivil Division1800 133 055The Civil Division assists Victorians to resolve a range of civil disputes involving consumer matters, credit, domestic building works, legal practice matters, owners corporation matters, residential tenancies, and retail tenancies.
DivisionsHuman Rights Division1800 133 055The Human Rights division deals with matters relating to guardianship and administration, discrimination, and racial and religious vilification.
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Office Locations
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Staff Members
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Category Title Main Phone Description
ServicesAnti-Discrimination List03 9628 9900The VCAT Anti-Discrimination List hears applications relating to unlawful discrimination, sexual harassment, victimisation, vilification and exemptions.
ServicesBusiness Regulation List03 9628 9755The VCAT Business Regulation List reviews various licensing and other decisions, and conducts disciplinary proceedings in relation to a number of occupational groups.
ServicesCivil Claims List03 9628 9830The VCAT Civil Claims List hears disputes in relation to goods bought or sold, or relating to someone you hired (or someone who hired you) to supply a service in trade or commerce.
ServicesCredit List03 9628 9830On 1 July 2010, responsibility for the regulation of consumer credit passed from VCAT and the Consumer Credit (Victoria) Code to the Commonwealth. From that date, no further credit proceedings can be commenced in VCAT. Cases on foot in the Credit List of VCAT on 30 June 2010 will continue. For further details see the Other Disputes > Credit Contracts page on the VCAT website (see web link to the right of this page.
ServicesDomestic Building List03 9628 9999The VCAT Domestic Building List resolves domestic building disputes between home owners, builders, sub-contractors, architects, engineers and other building practitioners. Also reviews decisions of domestic builders warranty insurers.
ServicesGeneral List (FOI/TAC and other claims)03 9628 9755The VCAT General List reviews Victorian government decisions (state, statutory authorities and local council) including decisions made by TAC, Victims of Crime Assistance Tribunal, local councils and FOI decisions.
ServicesGuardianship List03 9628 9911The VCAT Guardianship List hears applications and makes orders for guardianship and/or administration. Appoints a substitute decision-maker when it is in the best interests of an adult with a disability.
ServicesHealth and Privacy List03 8685 1489The VCAT Health and Privacy List hears matters referred to VCAT by the Health Services Commissioner and Privacy Commissioner, and reviews public health orders made by the Chief Medical Officer.
ServicesJoint Property and Water List03 9628 9960The VCAT Joint Property and Water List hears and determines disputes related to real estate, and subdivision disputes affecting an owners corporation.
ServicesLand Valuation List03 9628 9766The VCAT Land Valuation List hears objections to land value, decisions on differential rating and claims for compensation under the Planning and Environment Act.
ServicesLegal Practice List03 9628 9081The VCAT Legal Practice List deals with disputes about lawyers’ services and costs and complaints about lawyers’ conduct.
ServicesPlanning and Environment List03 9628 9777The VCAT Planning and Environment List hears and decides applications by individuals and bodies involving disputes about the use and development of land.
ServicesResidential Tenancies03 9628 9800If you rent a: house, unit or flat;OR room in a rooming house;OR caravan as your normal home in a caravan park the Residential Tenancies List at VCAT can probably hear your case.
ServicesRetail Tenancies List03 9628 9960The VCAT Retail Tenancies List hears disputes between a landlord and tenant arising under or in relation to a retail premises lease.
ServicesState Taxation List03 9628 9770The VCAT State Taxation List hears disputes over assessments made by State Government departments in the imposition of State levies and taxes eg. stamp duties, payroll tax, business franchises (petroleum & tobacco).
ServicesVCAT Online03 9628 9090Lodge applications via the internet under the correct "List" (section) that is most relevant to your case - (Residential Tenancies List registered users only).
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