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For urgent assistance call Triple Zero 000 or for confidential support and information call Safe Steps 1800 015 188

Family violence support

If you, or someone you know, is experiencing family violence help is available.

Emergency Services

In an emergency call 000.

The Triple Zero (000) service is the quickest way to get the right emergency service to help you. It should be used to contact Police, Fire or Ambulance service in life threatening or emergency situations.

Safe Steps Family Violence Response Centre

For confidential support and information, Safe Steps – Family Violence Response Centre offer a 24/7 state-wide family violence response service.

Call Safe Steps on 1800 015 188 (Toll Free).

Men's Referral Service

Men’s Referral Service provides anonymous and confidential telephone counselling, information and referrals to men to help them to take action to stop using violent and controlling behaviour.

Call 1300 766 491.

Kids Helpline

Kids helpline provides assistance for kids, teens, young adults and also for parents and carers. Email counselling and WebChat is also available.

Call free anytime on 1900 55 1800.

Victim Support Agency

The Victims Support agency provides support and information to help victims of crime. The service guides victims through the legal process and helps manage the effects of crime through practical assistance and counselling.

Call the Victims of Crime Helpline on 1800 819 817 (8am to 11pm, 7 days a week).

Support Apps

Below are a list of support apps available for those experiencing family violence.

1800 Respect – National Sexual Assault, Domestic Violence Counselling Service

Daisy logo for mobile app1800RESPECT has developed the Daisy app to connect women who are experiencing, or have experienced, sexual assault, domestic and family violence to support services in their state and local area. By linking you to a local service, you will get help fast, be able to read information privately and also contact family or friends through the service. Download Daisy from Google Play or App Store.


iMatter - logo for mobile appDoncare developed the iMatter domestic violence prevention app to help identify the warning signs of abusive and controlling behaviour in relationships as well as promoting healthy self-esteem. Download iMatter from Google Play or iTunes.

Domestic Violence Resource Centre Victoria

Logo for Domestic Violence Resource Centre Victoria - DVRCVDomestic Violence Resource Centre Victoria developed the SmartSafe+ app. This app is designed to assist women to collect and store evidence of family violence safely. By collecting this information it will help them get an intervention order, or to prove a breach (recommended for Victorian use only). The SmartSafe+ is available from Google Play (Android) or the App Store.

For more information or instructions on how to download the app please contact Domestic Violence Resource Centre Victoria on 9486 9866 (Monday to Friday, 9am to 5pm) or via email at smartsafeplus@dvrcv.org.au.

Gathering Support

Domestic Violence Resource Centre Victoria developed a brochure to support women living with violence.

Download the Gathering Support brochure.

Family violence covers a wide range of behaviours and actions know the signs.