The Clinical Liaison Service (CLS) is an initiative of the State Coroner's Office and the Victorian Institute of Forensic Medicine (VIFM) to improve patient safety.

http://www.health.vic.gov.au...

http://www.health.vic.gov.au/cls/index.htm

Provides information about and links to the Public Hospital Patient Charter which outlines the rights and responsibilities of patients attending public hospitals in Victoria. Patients are entitled to expect and receive a high quality of services in public hospitals.

http://www.health.vic.gov.au...

http://www.health.vic.gov.au/patientcharter

Provides information and links relating to the Victorian Health Records Act 2001.

http://www.health.vic.gov.au...

http://www.health.vic.gov.au/healthrecords/index.htm

The Victorian Patient Satisfaction Monitor (VPSM) monitors the level of adult patient satisfaction with the care and services provided by the State's public acute and sub acute hospitals.

http://www.health.vic.gov.au...

http://www.health.vic.gov.au/patsat/index.htm