Consumer Affairs Victoria (CAV) is a business unit of the Department of Justice. CAV are Victoria's consumer affairs regulator. CAV advise and assist on topics including renting and accommodation, estate agents, building, shopping and trading. CAV We license or register and regulate a range of occupations, including estate agents, conveyancers, motor car traders, sex work service providers, owners corporation managers, travel agents, second-hand dealers and pawnbrokers.
Amharic Arabic Burmese Chin Haka Chinese - Traditional Croatian Dinka English Farsi - Persian Greek Italian Karen Korean Macedonian Maltese Nuer Russian Somali Spanish Turkish Vietnamese
Provides information about problems affecting consumers with a disability; how to protect your rights; how CAV can assist you; Easy English Factsheets; and organisations that assist consumers with a disability.
The Energy and Water Ombudsman (Victoria) (EWOV) has the power to investigate and resolve disputes between Victorian electricity, gas and water customers and their providers.
Arabic Bosnian Burmese Cantonese Croatian Dinka French Greek Hindi Italian Karen Khmer Korean Macedonian Maltese Mandarin Polish Russian Serbian Spanish Turkish Urdu Vietnamese
Know how to use your consumer rights when purchases go wrong by playing our new challenge - Party for your rights.
The Tolling Customer Ombudsman (TCO) provides a free and independent alternative dispute resolution process for customers of Breeze, CityLink and EastLink tolling businesses.
The Victorian Ombudsman takes complaints about Victorian state and local government departments and agencies.
Arabic Cambodian Cantonese Croatian Dari Greek Italian Korean Macedonian Mandarin Persian Polish Russian Serbian Somali Spanish Turkish Vietnamese