Consumer Affairs Victoria (CAV) is a business unit of the Department of Justice. We are Victoria's consumer affairs regulator. We advise and assist on topics including renting and accommodation, estate agents, building, shopping and trading. We license or register and regulate a range of occupations, including estate agents, conveyancers, motor car traders, sex work service providers, owners corporation managers, travel agents, second-hand dealers and pawnbrokers.
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Provides information about problems affecting consumers with a disability; how to protect your rights; how we can assist you; Easy English Factsheets; and organisations that assist consumers with a disability.
The Energy and Water Ombudsman (Victoria) (EWOV) has the power to investigate and resolve disputes between Victorian electricity, gas and water customers and their providers.
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The Ombudsman promotes excellence in public administration in Victoria and seeks to ensure the highest possible standards of public sector service delivery to all Victorians.
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Know how to use your consumer rights when purchases go wrong by playing our new challenge - Party for your rights.
The Tolling Customer Ombudsman (TCO) provides a free and independent alternative dispute resolution process for customers of Breeze, CityLink and EastLink tolling businesses.