We are Victoria's consumer affairs regulator, helping create a competitive and fair marketplace for businesses and consumers.
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Provides information about problems affecting consumers with a disability; how to protect your rights; how CAV can assist you; Easy English Factsheets; and organisations that assist consumers with a disability.
The Energy and Water Ombudsman (Victoria) (EWOV) has the power to investigate and resolve disputes between Victorians and their energy and water companies.
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Know how to use your consumer rights when purchases go wrong by playing our new challenge - Party for your rights.
The Tolling Customer Ombudsman (TCO) provides a free and independent alternative dispute resolution process for customers of Breeze, CityLink and EastLink tolling businesses.
When you make a complaint to the Ombudsman about a government action or decision, she can look into it, tell you what occurred, and whether it was reasonable or unreasonable.
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