We are Victoria's consumer affairs regulator, helping create a competitive and fair marketplace for businesses and consumers.
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Provides information about problems affecting consumers with a disability; how to protect your rights; how CAV can assist you; Easy English Factsheets; and organisations that assist consumers with a disability.
The Energy and Water Ombudsman (Victoria) (EWOV) has the power to investigate and resolve disputes between Victorian electricity, gas and water customers and their providers.
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Know how to use your consumer rights when purchases go wrong by playing our new challenge - Party for your rights.
The Tolling Customer Ombudsman (TCO) provides a free and independent alternative dispute resolution process for customers of Breeze, CityLink and EastLink tolling businesses.
The Victorian Ombudsman investigates complaints made against Victorian government departments, local councils, most statutory authorities and some private bodies that provide services on behalf of the public sector. Complaints may concern administrative error, poor decision-making, failure to follow policies or procedures, or breaches of the Charter of Human Rights and Responsibilities Act 2006. The Ombudsman also investigates protected disclosure complaints.
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