Since 1 January 2011, you have the right to ask for a repair, replacement or refund if goods or services you buy have problems, find out when your rights apply.

http://www.accc.gov.au...

http://www.accc.gov.au/content/index.phtml/tag/consumerrights/

The Tolling Customer Ombudsman (TCO) provides a free and independent alternative dispute resolution process for customers of Breeze, CityLink and EastLink tolling businesses.

http://www.tollingombudsman.com.au...

http://www.tollingombudsman.com.au/

The universal service obligation (USO) ensures that standard telephone services are accessible to all people in Australia on an equitable basis, wherever they live or carry on business.

http://www.acma.gov.au...

http://www.acma.gov.au/WEB/STANDARD/pc=PC_2030