Cases types describe the types of dispute or issue we an help you with. Learn more about how we can help you by choosing the case type that best describes what you need.
We are Victoria's consumer affairs regulator, helping create a competitive and fair marketplace for businesses and consumers.
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The Victorian Ombudsman investigates complaints made against Victorian government departments, local councils, most statutory authorities and some private bodies that provide services on behalf of the public sector. Complaints may concern administrative error, poor decision-making, failure to follow policies or procedures, or breaches of the Charter of Human Rights and Responsibilities Act 2006. The Ombudsman also investigates protected disclosure complaints.
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