This website contains information about the Australian Consumer Law (ACL) and its enforcement, and consumer policy in Australia.

http://www.consumerlaw.gov.au...

http://www.consumerlaw.gov.au/

Provides information about civil disputes and small claims. Lists things to consider before applying to the Victorian Civil and Administrative Tribunal (VCAT) and information about the hearing process.

http://www.vcat.vic.gov.au...

http://www.vcat.vic.gov.au/CA256DBB0022825D/page/Civil+Disputes-Small+Claims?OpenDocument&1=45-Civil+Disputes-Small+Claims~&2=~&3=~

The Commonwealth Ombudsman assists the Australian community by resolving complaints and fostering good government administration. The Ombudsman's services are free and available to anyone who has a complaint about an Australian Government agency which they have been unable to resolve. The Commonwealth Ombudsman is also the Ombudsman for the Defence Force, Immigration, Law Enforcement, the Postal Industry and the Taxation.

http://www.ombudsman.gov.au...

http://www.ombudsman.gov.au/

Consumer Affairs Victoria (CAV) is a business unit of the Department of Justice. We are Victoria's consumer affairs regulator. We advise and assist on topics including renting and accommodation, estate agents, building, shopping and trading. We license or register and regulate a range of occupations, including estate agents, conveyancers, motor car traders, sex work service providers, owners corporation managers, travel agents, second-hand dealers and pawnbrokers.

http://www.consumer.vic.gov.au...

http://www.consumer.vic.gov.au/

Learn more about your consumer rights and how businesses should act when selling you goods and services.

http://www.accc.gov.au...

http://www.accc.gov.au/content/index.phtml/tag/ForConsumers/

The Ombudsman promotes excellence in public administration in Victoria and seeks to ensure the highest possible standards of public sector service delivery to all Victorians.

http://www.ombudsman.vic.gov.au...

http://www.ombudsman.vic.gov.au/