The Energy and Water Ombudsman (Victoria) (EWOV) has the power to investigate and resolve disputes between Victorian electricity, gas and water customers and their providers.
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The Public Transport Ombudsman deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.
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The Tolling Customer Ombudsman (TCO) provides a free and independent alternative dispute resolution process for customers of Breeze, CityLink and EastLink tolling businesses.
The Victorian Ombudsman investigates complaints made against Victorian government departments, local councils, most statutory authorities and some private bodies that provide services on behalf of the public sector. Complaints may concern administrative error, poor decision-making, failure to follow policies or procedures, or breaches of the Charter of Human Rights and Responsibilities Act 2006. The Ombudsman also investigates protected disclosure complaints.
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