PrivacyOn this page
This privacy statement applies only to the www.vic.gov.au website and not to any websites to which www.vic.gov.au provides a link.
www.vic.gov.au only requests you to provide personal information for the purposes of responding to your feedback. The purpose for collecting personal information is to provide feedback and answer queries that you have in respect of a particular site or the information you are trying to obtain and www.vic.gov.au will only use and/or disclose the information for these purposes. It is possible to provide feedback without providing your personal information although if you do this, we are unable to respond to you about your feedback or your query.
Personal information that is collected by www.vic.gov.au will be used by and disclosed to Victorian Government employees or contractors whose duties require them to use it. Such employees and contractors are required to protect and handle your personal information in accordance with the Information Privacy Act 2000 (Vic).
www.vic.gov.au uses a secure system to transmit your personal information via our feedback form. This means that any data you transmit using this form is encrypted and unable to be read by anyone outside our secure system.
You may request access to any personal information that www.vic.gov.au may have collected about you. Also, you may request correction of your personal information if you can establish that it is not accurate, complete or up-to-date.
The Manager, vic.gov.au may be contacted about access to, and correction of, personal information collected by www.vic.gov.au or for any questions or concerns you may have arising out of this privacy statement,
- by completing our feedback form
- by post at:
Department of State Development, Business and Innovation
GPO Box 4509
Melbourne Victoria 3001
The Privacy Officer for the Department of State Development, Business and Innovation may also be contacted about access to, and correction of, personal information collected by vic.gov.au or for any questions or concerns you may have arising out of this privacy statement:
- by email at:
- by telephone on:
03 9651 9749 (between 9:00 am and 5:00 pm on weekdays except public holidays in Melbourne)
- by post at:
The Manager, Freedom of Information and Privacy
Department of State Development, Business and Innovation
Level 31, 121 Exhibition Street
Melbourne Victoria 3000
It is intended that www.vic.gov.au can be used anonymously.
However, for some functions of www.vic.gov.au the collection of personal information is necessary or unavoidable.
You will know if www.vic.gov.au is collecting personal information from you because you will be requested to provide it. There are two exceptions to this.
The first exception is where someone else provides www.vic.gov.au with your personal information. www.vic.gov.au cannot prevent this. However, you are entitled to access and correct any personal information about you collected by www.vic.gov.au.
The second exception is where www.vic.gov.au collects statistics using software techniques such as web server log file analysis, clickstream data, cookies and web beacons. For an explanation of these techniques, and how they are used on www.vic.gov.au, see Web measurement services used by www.vic.gov.au below. Such statistics may qualify as personal information under the Information Privacy Act 2000 (Vic). However, these statistics are not used to identify individual users of www.vic.gov.au.
You should be aware that there are risks in transmitting information across the Internet. However, www.vic.gov.au takes reasonable steps to protect any personal information from unauthorised access once that personal information comes into its possession.
This website contains hyperlinks to pages contained on external government and non-government websites (third party websites). Unless otherwise indicated, www.vic.gov.au:
- does not endorse or authorise the content of any third party website;
- is not affiliated or associated with the owner or operator of any third party website; and
- assumes no responsibility or liability for the condition or content of any third party website or for the operation or function of any service or facility offered on any third party website.
www.vic.gov.au currently uses one web measurement service provider. This is Google Analytics. Google Analytics is also used by the Vic Gov Newsletter.
How to Opt Out or Disable Cookies
Cookies used by www.vic.gov.au are enabled by default because of their integration into the website. If you do not wish to have cookies placed on your computer, you can disable them using your web browser. You will need to customise each web browser you use to turn off cookie tracking.
Google have also provided the "Google Analytics Opt-Out Browser Add-On" utility for the following web browsers:
- Microsoft Internet Explorer,
- Google Chrome,
- Mozilla Firefox,
- Apple Safari, and
If you want to prevent your browsing data from being collected by Google Analytics, please install the relevant addon for your browser.
If you opt out of using cookies, you will still have access to all information and resources at www.vic.gov.au.
While the anonymous statistical data www.vic.gov.au collects may be aggregated and used in broader statistical analysis by the State of Victoria, at no time can we personally identify you as the source of that data.
The Contacts & Services Directory aims to assist citizens to find relevant services, websites or contacts within the Victorian Government.
To ensure privacy is being managed effectively and to report any possible breaches there are several feedback loops in place. On the Contacts & Services directory website there is a link to a feedback form for the general public to alert www.vic.gov.au to errors or omissions in data for resolution or referral. The Victorian Government Contact Centre phone number is displayed to allow for verbal feedback.
In addition to www.vic.gov.au, The Victorian Government uses social media websites to share information and to engage with the public. For example, www.vic.gov.au embeds a Twitter feed listing tweets from various Victorian Government departments and agencies on our home page. Our intention is to provide a seamless visitor experience to enhance our website visitor's ability to access information and communicate with the Victorian Government.
Some social media websites and applications may make personally identifiable information available to the public. www.vic.gov.auy will not collect, maintain, use, or share any personally identifiable information that becomes available through the use of social media websites or applications.
Please be aware that privacy policies provided by social media websites may not be the same as the privacy poilicy described here.
Also we advise that personally identifiable information or other information you share via social media or applications may be accessible by non-government third parties.
This page was updated 26 September 2013.