COVID-19 update: Services to help women and children in family violence situations — including The Orange Door, crisis accommodation, police responses and courts — are continuing to provide essential help and support during the coronavirus (COVID-19) outbreak.
The Orange Door is being rolled out across Victoria with plans to establish The Orange Door in each of the 17 Department of Health and Human services (DHHS) areas. It currently operates in 5 DHHS areas. In areas where The Orange Door is yet to be implemented, people are encouraged to contact existing services.
Who is The Orange Door for?
The Orange Door is for:
- adults, children and young people who are experiencing family violence
- families who need support with the care and wellbeing of children and young people
- perpetrators of family violence
The Orange Door welcomes people of any age, culture, ability, gender, sexuality or gender identity.
The Orange Door works with the whole family. Specialist support is tailored to each family member’s needs including children and young people.
People seeking services can call or attend The Orange Door in person without a referral.
This website does not include a direct referral form. However, professionals can contact The Orange Door by phone, email or in person to make referrals or seek information and advice.
The Orange Door locations
- Visit: 113 Madden Avenue Mildura Victoria 3500
- Visit: 14-18 McCallum Street Swan Hill Victoria 3585
North Eastern Melbourne
Find help if The Orange Door isn't in your area
After hours support
After hours support is available from the following:
Sexual Assault Crisis Line
After Hours Child Protection Emergency Service
Victims of Crime Helpline
w/respect is a specialist LGBTIQA+ family violence service
After hours counselling is available between 5pm to 11pm each Wednesday and 10am to 10pm on Saturday and Sunday
Men’s Referral Service
- men taking responsibility for their violent behaviour
- women and men seeking information on behalf of their male partners, friends and family members
- workers in a range of agencies seeking assistance for their clients who are men
Support for vulnerable children, young people and adults
The Victorian Child Protection service is specifically for children and young people at risk of harm or where families are unable or unwilling to protect them. The contact details for the child protection intake service that covers the area in which the child lives are available from the
Services that provide counselling and information
Reviewed 27 March 2020