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Contact The Orange Door

Contact details for The Orange Door, after hours help and services in other areas.

The Orange Door is a free service and operates during business hours (9am to 5pm) Monday to Friday (closed public holidays).

In an emergency, call 000

People seeking services and service providers can call, email or attend The Orange Door in person without a referral.

Find help or services near you.

The Orange Door in Bayside Peninsula

The Orange Door in Barwon

The Orange Door in Mallee

The Orange Door in North Eastern Melbourne

The Orange Door in Inner Gippsland

Areas where The Orange Door is not yet operational

To find help, check The Orange Door website: Find a service near you.

After hours support

After hours support is available from the following:

safe steps

safe steps provides support to women and children experiencing family violence.

Call 1800 015 188 (24 hours, 7 days)

Sexual Assault Crisis Line

Sexual Assault Crisis Line is for victim survivors of sexual assault.

Call 1800 806 292 (24 hours, 7 days)

After Hours Child Protection Emergency Service

After Hours Child Protection Emergency Service is for children who are at significant risk of harm.

Call 13 12 78 (5pm to 9am Monday to Friday, 24 hours on weekends and public holidays)

Victims of Crime Helpline

Victims of Crime Helpline provides support for adult males experiencing family violence and all victims of crime.

Call 1800 819 817 or text 0427 767 891 (8am to 11pm, 7 days)

Men’s Referral Service

Men’s Referral Service provides advice to:

  • men who are using controlling behaviour towards a partner or family member
  • women seeking information about men’s use of family violence
  • family or colleagues of people who may be using or experiencing family violence

Call 1300 766 491 (8am to 9pm Monday to Friday and 9am to 5pm Saturday and Sunday)

Support for vulnerable children, young people and adults

These services provide immediate counselling and information and link to other services.

Kids Help Line 1800 55 1800 is a free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

Parentline 132289 is a phone service for parents and carers of children from birth to 18 years old providing confidential and anonymous counselling and support on parenting issues.

Maternal and Child Health Line 132229 is a free telephone support service for parents to get advice from a Maternal and Child Health nurse. It is available 24 hours a day, seven days a week.

NURSE-ON-CALL 1300 60 60 24 s a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.

Lifeline 131114 is a 24 hour phone service providing crisis support and suicide prevention services.

Commonwealth Respite Carelink Centres 1800 052 222 provide support services to carers and assists carers with options to take a break through short-term and emergency respite. Ring 1800 059 059 if you need emergency respite support outside standard business hours.

Reviewed 10 July 2019

Family violence reform

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