Access The Orange Door

The Orange Door is a new way for people experiencing family violence, or who need assistance with the care and wellbeing of children and young people, to access the support they need.

COVID-19 update: Services to help women and children in family violence situations — including The Orange Door, crisis accommodation, police responses and courts — are continuing to provide essential help and support during the coronavirus (COVID-19) outbreak.

You can get 24/7 family violence help by calling safesteps on 1800 015 188 or email

The Royal Commission into Family Violence (2016) recommended the establishment of Support and Safety Hubs, now called The Orange Door.

The Orange Door is being rolled out across Victoria with plans to establish The Orange Door in each of the 17 Department of Health and Human services (DHHS) areas. It currently operates in 5 DHHS areas. In areas where The Orange Door is yet to be implemented, people are encouraged to contact existing services.

Who is The Orange Door for?

The Orange Door is for:

  • adults, children and young people who are experiencing family violence
  • families who need support with the care and wellbeing of children and young people
  • perpetrators of family violence

The Orange Door welcomes people of any age, culture, ability, gender, sexuality or gender identity.

The Orange Door works with the whole family. Specialist support is tailored to each family member’s needs including children and young people.

The Orange Door is a free service and operates during business hours (9am to 5pm) Monday to Friday (closed public holidays).

In an emergency, call 000

People seeking services can call or attend The Orange Door in person without a referral.

This website does not include a direct referral form. However, professionals can contact The Orange Door by phone, email or in person to make referrals or seek information and advice.

For more information about The Orange Door, visit our resources page.

The Orange Door locations

Bayside Peninsula



North Eastern Melbourne

Inner Gippsland

Find help if The Orange Door isn't in your area

Use the service finder on The Orange Door website to find local help and support, until The Orange Door opens in your area.

After hours support

After hours support is available from the following:

safe steps

safe steps provides support to women and children experiencing family violence

Call 1800 015 188 (24 hours, 7 days)

Sexual Assault Crisis Line

Sexual Assault Crisis Line is a statewide confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault

Call 1800 806 292 (24 hours, 7 days)

After Hours Child Protection Emergency Service

After Hours Child Protection Emergency Service is a statewide emergency service that receives new reports, as well as concerns for existing child protection clients who are considered to be at immediate risk and require urgent after hours service

Call 13 12 78 (5pm to 9am Monday to Friday, 24 hours on weekends and public holidays)

Victims of Crime Helpline

Victims of Crime Helpline provides free information and support to help manage the effects of crime and provide guidance through the legal process

Call 1800 819 817 or text 0427 767 891 (8am to 11pm, 7 days)


w/respect is a specialist LGBTIQA+ family violence service

Call 1800 542 847

After hours counselling is available between 5pm to 11pm each Wednesday and 10am to 10pm on Saturday and Sunday

Men’s Referral Service

Men’s Referral Service is a men's family violence counselling, information and referral service that is the central point of contact for:

  • men taking responsibility for their violent behaviour
  • women and men seeking information on behalf of their male partners, friends and family members
  • workers in a range of agencies seeking assistance for their clients who are men

Call 1300 766 491 (8am to 9pm Monday to Friday and 9am to 5pm Saturday and Sunday)

MensLine Australia

MensLine Australia is a telephone and online counselling service for men with family and relationship concerns

Call 1300 78 99 78 (24 hours, 7 days)

Support for vulnerable children, young people and adults

The Victorian Child Protection service is specifically for children and young people at risk of harm or where families are unable or unwilling to protect them. The contact details for the child protection intake service that covers the area in which the child lives are available from the Victorian Child Protection Service website

Services that provide counselling and information

Kids Help Line 1800 55 1800 is a free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25

Parentline 13 22 89 is a phone service for parents and carers of children from birth to 18 years old providing confidential and anonymous counselling and support on parenting issues

Maternal and Child Health Line 13 22 29 is a free telephone support service for parents to get advice from a Maternal and Child Health nurse. It is available 24 hours a day, 7 days a week

NURSE-ON-CALL 1300 60 60 24 is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours, 7 days

Lifeline 13 11 14 is a 24 hour phone service providing crisis support and suicide prevention services

Commonwealth Respite Carelink Centres 1800 052 222 provide support services to carers and assists carers with options to take a break through short-term and emergency respite. Ring 1800 059 059 if you need emergency respite support outside standard business hours

Reviewed 27 March 2020

Family violence reform

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