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Coronavirus (COVID-19) Support for Multicultural Seniors 2020-21 - Frequently asked questions

Our frequently asked questions (FAQs) provide information and responses to common questions about the Coronavirus (COVID-19) Support for Multicultural Seniors 2020-21 program.

The frequently asked questions (FAQs) are intended to provide additional information and responses to common questions about the Coronavirus (COVID-19) Support for Multicultural Seniors (CSMS) 2020-21 Program.

Before applying please read the Program Guidelines, these are at the Coronavirus (COVID-19) Support for Multicultural Seniors online.

 

  • What is the Coronavirus (COVID-19) Support for Multicultural Seniors Program 2020-2021?

    The Coronavirus (COVID-19) Support for Multicultural Seniors (CSMS) 2020-21 grants program will provide funding to multicultural seniors’ groups for immediate assistance to support their members and build stronger connections with their communities during coronavirus (COVID-19).

    To qualify for this support applicants must be a multicultural seniors’ group with a primary focus to support seniors from culturally, linguistically and religiously diverse backgrounds, have at least 20 members with at least 50% of their membership over the age of 60.

    The CSMS 2020-21 can provide funding to multicultural seniors’ groups up to $2,000 to support their members. Funding can be used to cover costs such as distribution of accurate COVID-19 information, establishment of digital or remote support networks to keep members connected, delivering support to multicultural seniors, purchase of equipment and running costs.

    This grants program is administered by the Seniors Grants Team in the Department of Premier and Cabinet (DPC).

    What are the Program objectives?

    The CSMS 2020-21 grants program will support Victorian multicultural seniors’ groups during COVID-19 to:

    • provide multicultural senior citizens with information, skills, and assistance to support their health and wellbeing
    • communicate accurate coronavirus (COVID-19) information provided by the Department of Health and Human Services (DHHS) to their members
    • reduce social isolation, foster social connections among multicultural senior citizens and build stronger connections with community
    • remain operational during coronavirus (COVID-19) and ensure seniors are empowered and included in the solutions to the challenges facing their communities

    What funding is available?

    Funding available will be up to $2,000 per seniors’ group to support members until 30 June 2021.

    Successful grant recipients will also receive Public Liability (PLI) and Group Personal Accident (GPA) insurance in addition to the grant funds.

    Will we get more funding if we have more members?

    No. Successful grant recipients under this program will all receive a $2,000 grant.

    We will ask for all groups to provide member and volunteer numbers in the application or when accepting the Direct Funding Offers, but this is in relation to your Public Liability Insurance (PLI) and Group Personal Accident (GPA) insurance cover. Please ensure you provide us with accurate member and volunteer numbers, as incorrect information could impact your ability to make a claim under the insurance policies.

    Why are there two funding rounds?

    There will be two grant rounds for the CSMS 2020-21 grant program, Direct Funding Offers and Online applications.

    This is so funding can be delivered as quickly as possible to the 850+ multicultural seniors’ groups who urgently need funding to support their members during the coronavirus (COVID-19) pandemic.

    Direct Funding Offers

    These groups have recently engaged with and demonstrated eligibility under Multicultural Affairs grant programs. They will receive a Direct Funding Offer and to accept simply need to return all required documents by 13 December 2020 at the latest.

    A group that received a Direct Funding Offer will not need to apply online.

    Online Applications

    Applications will also be held to ensure any recently formed multicultural seniors’ groups or groups that have not engaged with DPC recently will not miss out on funding and can apply online.

    What is the funding for?

    CSMS funding can be used for the following purposes:

    • distribution of accurate information regarding coronavirus (COVID-19) restrictions, health advice and available supports for multicultural seniors, for example:
      • translation of resources outlining current advice
      • printing and postage for hard copy resources
    • purchase of resources or equipment to benefit group and members:
      • Personal Protective Equipment (PPE) for members (e.g. masks, hand sanitiser, etc)
      • sewing machines to create reusable masks
      • taxi vouchers to attend medical appointments and pharmacies during coronavirus (COVID-19) pandemic for this vulnerable health group
      • minor office equipment (e.g. laptop, printers, mobile phones)
    • organising volunteers to deliver practical support to multicultural seniors (either directly or working with partner organisations to deliver), for example:
      • home deliveries of essential items to members unable to leave home (e.g. care packages, medicines, PPE, etc)
      • social matching initiatives to decrease isolation (e.g. pairing of members to engage regularly via phone or online)
      • culturally appropriate and regular ‘check-ins’ for those who are isolated
    • advancing seniors’ internet accessibility, digital literacy, and access to computers (including partnership with peak bodies to deliver this service)
    • establishment of digital or remote support networks and online communities to keep members connected:
      • software to support group members connect (e.g. video conferencing platform membership to meet ‘face-to-face’ online)
      • necessary IT and digital support, technical skills and training sessions (e.g. how to use video conferencing and engage in online spaces)
      • IT literacy and safety on the internet
    • running costs of the seniors group (e.g. utilities, administration costs, other costs incurred while supporting their members during coronavirus (COVID-19))

    What can’t be funded?

    CSMS funding cannot be used for:

    • activities that contradict current advice from DHHS regarding coronavirus (COVID-19) restrictions or health directions
    • senior citizens groups run by local councils (councils may act as auspice organisations)
    • senior citizens activity groups that receive service funding through State or Federal Government
    • staff wages
    • set-up or running costs of a business
    • activities involving gambling
    • political or fundraising activities
    • events or travel outside of Victoria or for individuals or groups from outside of Victoria to visit or attend activities within Victoria
    • activities outside of the funded period

    Will we get PLI insurance with the grant?

    Successful grant recipients will also receive Public Liability (PLI) and Group Personal Accident (GPA) insurance in addition to the grant funds.

    Insurance cover under the CSMS 2020-21 grant program will be from 1 January to 31 December 2021.

    Groups are required to provide accurate and up-to-date information regarding the number of members and volunteers requiring cover. Failure to provide accurate information could impact a group’s ability to make a claim under the insurance policy.

    Groups with existing DPC insurance cover that expires on 31 December 2020 will need to accept the offer or apply for CSMS 2020-21 funding if they wish to access the PLI/GPA insurance cover from 1 January 2021.

  • Is my seniors’ group eligible?

    The qualify for support in both funding rounds a group must meet the following eligibility criteria.

    • be a Victorian multicultural seniors’ group or provide support to seniors from multicultural backgrounds
    • be a not-for-profit organisation
    • have a current Australian Business Number (ABN)
    • be an incorporated legal entity, such as an Incorporated Association under the Associations Incorporation Reform Act 2012 (Vic), a Company Limited by Guarantee under the Corporations Act 2001 (Cth) or similar type of organisation
    • have at least 20 members, with at least 50 per cent over 60 years old
    • provide at least two email contacts for communication throughout the duration of the grant period
    • have met the terms and condition of any previous grants and not have any outstanding reports from DPC

    Who isn’t eligible?

    The following groups are not eligible to apply for CSMS 2020-21 funding:

    • State and Federal government departments and agencies
    • Local Government Authorities (LGAs) are themselves ineligible but can act as an auspice for a seniors’ group with no ABN
    • senior citizens ‘activity groups’ that receive service funding from State or Federal Government (e.g. Planned Activity Groups)
    • individuals and sole traders
    • commercial enterprises, for-profit entities and fixed trusts
    • political parties and organisations

    Please note, applicants who have overdue reports from previous DPC grants are not eligible if outstanding reports are not returned prior to applications closing.

    How do I know if my group has overdue reports?

    Applicants who have overdue reports from previous DPC grants are not eligible if outstanding reports are not returned prior to applications closing.

    To check if your organisation is up to date with reports, please contact DPC on 1300 112 755 or email Multicultural.Seniors@dpc.vic.gov.au.

    How do I know if my organisation is a ‘legal entity’?

    If you are unsure about your ‘entity status’, you can check your organisation’s details online. Your organisation’s official status can be checked at:

    To check your Australian Business Number (ABN) go to the Australian Business Register.

    We don’t have an ABN and/or aren’t incorporated, can we still apply?

    Applicants that are not incorporated or do not have an ABN may still apply if they are supported by an eligible auspice organisation that has agreed to manage the grant for them.

    Please read the Program Guidelines to make sure you are eligible for a CSMS grant.

    As an auspice organisation – is there a cap to the number of projects I can auspice?

    No, one organisation may act as an auspice for multiple CSMS applications for multiple organisations.

    However, please consider what you are able to manage as you are legally responsible for each grant that you auspice – including providing final reports to the department.

    Where do we find an auspice?

    If you are unsure where to seek an auspice, you can consider approaching:

    • community organisations that you have an existing partnership or good working relationship with
    • more established community organisations within your community
    • larger umbrella organisations that support and represent many groups in your community
    • neighbourhood houses or community centres; or
    • your local council

    You can also visit our page on ‘Auspice arrangements’ for more information about applying for a grant with an auspice arrangement.

    My organisation or group is not eligible, are there any exceptions?

    This grant program is only for multicultural seniors’ groups that meet all the eligibility criteria.

    Applicants that are not incorporated or do not have an ABN may apply (provided they still meet all the other criteria) if supported by an eligible auspice organisation that has agreed to manage the grant for them.

    The auspice organisation must be a not-for-profit and incorporated legal entity with an Australian Business Number (ABN).

    Can we request communication or application forms by hard copy mail?

    No. Under current coronavirus (COVID-19) restrictions, we are unable to send or receive mail in a regular or reliable timeframe.

    No late applications will be accepted, so to ensure you do not miss the closing date of applications you will need to apply online. See more details below under ‘Support for online applications’.

    We don’t have or use email - can we have communications sent to us in the mail?

    No. Under current coronavirus (COVID-19) restrictions, we are unable to send or receive mail in a regular or reliable timeframe.

    You must provide at least two current email addresses for communicating with the Department when you apply online or accept your Direct Funding Offer as all communication with successful grant recipients under the CSMS 2020-21 grants program will be by email.

    You can review the resources created to help older Australians understand and use digital technology at Be Connected, which includes instructions and downloadable PDFs in multiple languages on how to set up and use email.

    You can also nominate a trusted person to receive email communications on your behalf (see below).

    Can we nominate someone else to help us with emails?

    Yes. Just let us know the details of the trusted person that has nominated to assist with email communication with the Department (e.g. local council contact, family member).

    Outline this person’s details under the Primary Contact section when you apply or confirm contact details (if accepting a Direct Funding Offer).

    The Primary Contact will receive all day-today correspondence and documents related to the grant funding (e.g. Funding Agreements, Report reminders) and will be responsible for passing them on to you.

  • Update – there has been an extension until 13 December 2020

    The online application period has been extended; applications are now able to be submitted up to 13 December 2020.

    Recipients of Direct Funding Offers also now have until 13 December 2020 to return all required documents to accept the $2,000 grant.

    Why didn’t we get a Direct Funding Offer?

    Direct Funding Offers were offered to multicultural seniors’ groups that were recent grant recipients of seniors’ grant funding under Multicultural Affairs grants, who have established eligibility under these programs. For example:

    • Victorian Government’s 2018 Election Commitment to Multicultural Senior Citizens groups
    • Multicultural Senior Citizens Organisational Support (MSCOS) 2016-19 grants program.

    If you did not receive a direct offer and you think you should have, it is still possible you are eligible. The email with the notification and offer of funding may have been sent to an email contact that is no longer current. Please contact the Seniors Grants Team at Multicultural.Seniors@dpc.vic.gov.au and provide:

    • the name of your multicultural seniors’ group
    • an ‘OPP-code’ (e.g. OPP-12345) for your most recent seniors grant
    • the best contact person and email details for your group

    If your group is on the list for a Direct Funding Offer, we will re-send the direct offer of funding to the correct contact person.

    How do I apply?

    Applications for the CSMS 2020-21 grant round are now open and must be submitted online. Applications are open for four weeks to ensure funding can reach groups as soon as possible.

    You can find the Program Guidelines, more information and the link to the online application form at the Coronavirus (COVID-19) Support for Multicultural Seniors webpage.

    Open: 20 October 2020
    Close: 13 December 2020 at 11:59pm

    Please note:

    • multicultural seniors’ groups that do not receive a first round Direct Funding Offer will need to submit an online application
    • late or incomplete applications will not be considered
    • only one application per seniors’ group will be accepted
    • groups can only be funded once (those with Direct Funding Offers cannot also apply online)
    • previous funding does not guarantee future funding or guarantee the same amount of funding as previously received

    Please ensure you read the Program Guidelines available at the Coronavirus (COVID-19) Support for Multicultural Seniors webpage carefully to ensure you are eligible, and your activities will meet and adjust to changing health directions in place as a result of coronavirus (COVID-19).

    What if I miss the deadline for submitting my application – can I get an extension?

    No extensions for applications are allowed. Applications will close on 13 December at 11:59pm sharp.

    Can I apply for multi-year funding under the CSMS program?

    No – funding is only available up to 30 June 2021 under CSMS 2020-21.

    This funding is available short term for immediate assistance to support multicultural seniors’ group members during the coronavirus (COVID-19) pandemic.

    You can join our mailing list on the Coronavirus (COVID-19) Support for Multicultural Seniors webpage to stay up to date with announcements about future funding opportunities for multicultural seniors’ groups.

    What if I have technical problems when submitting my online application?

    If you are having problems, the form isn’t loading or submitting, using a different internet browser can sometimes help. If this does not work, please contact the Seniors Grants Team on 1300 112 755 or Multicultural.Seniors@dpc.vic.gov.au who will assist where possible.

    Please allow at least three business days for support and note that the Seniors Grants Team is not available on weekends.

    We need support to apply online, where can we get help?

    We understand online applications may be challenging for some seniors' groups and additional support may be required. We encourage all groups to contact friends, family or local support services such as those below who can help you get ready to apply online.

    Application Questions and Guidance

    To assist applicants, we have outlined all the details you will need to provide and the questions you will be asked in the Application Questions and Guidance document. Guidance is included to assist groups to prepare their application.

    Available online at the Coronavirus (COVID-19) Support for Multicultural Seniors webpage.

    Frequently Asked Questions (FAQs)

    The Frequently Asked Questions (FAQs) are intended to provide additional information and responses to common questions about the CSMS 2020-21 program.

    Available online at the Coronavirus (COVID-19) Support for Multicultural Seniors webpage.

    The Grants to support multicultural communities webpage ( vic.gov.au/grants-support-multicultural-communities) also has the following resources for applicants and grant recipients:

    Be Connected

    Be Connected is an Australian Government program created to help older Australians understand and use digital technology. Older Australians can learn the basics of how to connect online, including how to use a digital device, be safe online, set up and use email and more.

    Be Connected resources include:

    Visit www.beconnected.esafety.gov.au for more information.

    Local support

    You can investigate local support in your area that may run programs or help seniors with digital and online engagement. This support may include your local library, Neighbourhood House, Council or Migrant Resource Centre.

    How will applications be assessed?

    The CSMS 2020-21 program is assessed by DPC based on the eligibility criteria of the applicant, eligibility of proposed activities and their alignment with program objectives.

    Direct Funding Offers

    The Minister for Multicultural Affairs will approve Direct Funding Offers to multicultural seniors’ groups with recently demonstrated eligibility under DPC grant programs.

    All Direct Funding Offers are subject to the group returning all documents within 30 days of the funding offer, including a complete updated details form. DPC will use these details to determine the group is still eligible under the CSMS 2020-21 eligibility criteria (e.g. ABN and not-for-profit status). Offers of funding will be withdrawn if the group no longer meets basic eligibility under the CSMS 2020-21 grant program.

    Online Applications

    DPC will assess all applicants in the second round of funding and will recommend grant recipients to the Minister for Multicultural Affairs. The Minister will make all final decisions regarding funding under the CSMS 2020-21 grants program.

    All decisions by DPC or the Minister for Multicultural Affairs are considered final. This includes decisions in relation to any aspect of the funding application and assessment process, any decision to offer or award a grant under this program, or to withdraw the offer or cancel the grant funding agreement.

    It is anticipated that successful grant recipients will be contacted by DPC with an offer of funding for the second round in December 2020.

    Will I get feedback on my application?

    Please email the Seniors Grants Team at Multicultural.Seniors@dpc.vic.gov.au if you require feedback on your application.

    Can I ask for a reassessment?

    All decisions by DPC or the Minister for Multicultural Affairs are considered final. This includes decisions in relation to any aspect of the funding application and assessment process, any decision to offer or award a grant under this program or to withdraw the offer or cancel the grant funding agreement.

    Any unsuccessful organisations are encouraged to contact us at 1300 112 755 or Multicultural.Seniors@dpc.vic.gov.au to discuss future applications to ensure they meet with program guidelines and eligibility criteria.

  • What do we need to do about changing COVID-19 restrictions?

    It is a condition of funding that grant recipients comply with all current Department of Health and Human Services (DHHS) advice regarding health directions, restrictions and social distancing at all times while delivering activities under the CSMS 2020-21 grant program.

    It is the responsibility of grant recipients to stay up to date with the most recent health advice and must follow the health directions and social distancing requirements that are in place. If providing support, guidance or advice to members or the general public, you must ensure this aligns with the current restrictions and DHHS health guidance. This includes, for example:

    • health information and advice that you promote to your communities
    • compliance with social distancing restrictions in the delivery of your activities
    • providing a safe workplace environment for staff and/or volunteers

    For the most up-to-date information and advice, please regularly check the Victorian Government’s coronavirus (COVID-19) website.

    You can also contact the Coronavirus hotline on 1800 675 398. If you need an interpreter, call the Translating and Interpreting Service (TIS National) on 131 450.

    The Victorian Government also has information in a range of community languages:

    Translated information about coronavirus (COVID-19)

    This information will be outlined in the Funding Agreement of all successful grant recipients.

    Can we use grant funds for events or our usual in-person activities if restrictions allow?

    One of the program objectives for CSMS 2020-21 is to ‘reduce social isolation, foster social connections among multicultural senior citizens and build stronger connections with community’.

    Under normal circumstances most multicultural seniors’ groups achieve this by regularly meeting in person but have been unable to do so recently due to social distancing restrictions. However, recent changes to social distancing restrictions may mean groups can meet in person again.

    If your group can safely hold an in-person event or activity, then they may use grant funds towards this activity. This activity must still be linked to the program objectives and an eligible activity under CSMS 2020-21 grant funding. Please see more details regarding eligible activities outlined in the CSMS 2020-21 Program Guidelines.

    The only limitation grant recipients will need to consider regarding in-person activities or events is that CSMS 2020-21 funding cannot be used for activities that contradict current advice from the Department of Health and Human Services (DHHS) regarding coronavirus (COVID-19) restrictions or health directions.

    It is the responsibility of each grant recipient to remain up to date with the changing DHHS advice and social distancing restrictions and to determine if members can meet in person. For example, you should make sure you keep within number limits for people attending, keep a record of who attended on which dates and if restrictions returned then some planned events or meetings may not be able to proceed.

    When will successful applicants be announced?

    Direct Funding Offers

    Multicultural seniors’ groups that receive Direct Funding Offers will be notified via email in October 2020. Groups will have until 13 December 2020 at the latest to return the funding agreement and all required documents or risk the offer of funding being withdrawn.

    Online Applications

    It is anticipated that successful grant applicants will be contacted in December 2020. You will be notified of the application outcome by email.

    How do we accept or decline a Direct Funding Offer?

    To accept a Direct Offer of Funding the following three (3) documents must be returned and received by the Seniors Grants Team by 13 December 2020 at the latest:

    1. Funding Agreement
    2. Grant Vendor Details Request Form
    3. Confirm Grant Details Form

    Be aware there are currently delays to postal services - we urge you to return documents via email or by fax to ensure your documents are received by 13 December 2020.

    If you are concerned documents may not be returned in time, please contact the Seniors Grants Team as soon as possible to indicate your intention to accept the offer of funding. Call 1300 112 755 or email multicultural.seniors@dpc.vic.gov.au.

    To decline the Direct Offer of Funding, simply respond to the notification email and let us know you will not be accepting the offer of funding. Declining will not impact the ability to apply for funding in future.

    Please note, continued access to PLI and GPA insurance cover after 31 December 2020 is only available to groups who accept the offer of funding.

    If we do not hear from you or receive documents by 13 December 2020, we will assume you have declined and will withdraw the offer of funding.

    When should we get funds and be able to start our activities?

    Before we can transfer funds, you will need to complete, sign and return the following documents by 13 December 2020, or the offer of funding may be withdrawn:

    • Funding Agreement (singed and all pages returned)
    • Vendor Form (the group’s bank details)
    • Confirm Grant Details Form (reviewed and updated)

    Please note, all payments are dependent on a group being up to date with reports for existing DPC grants. Once we have received your documents (and if applicable, any outstanding overdue reports), your grant payments will be made in one instalment. This can take up to 30 days (but is usually much faster).

    Once funds are received you can start your activities. Activities must be finished, and the Final Report submitted by 30 June 2021.

    Who signs the funding agreement?

    The funding agreement is between the successful multicultural seniors’ group (or auspice organisation on their behalf) and the Victorian Government. The Funding Agreement will include the terms and conditions of the grant including the use of funds, term of the agreement and reporting requirements.

    The funding agreement needs to be signed by an ‘authorised representative’. This is someone in the organisation with the authority to enter into a legal agreement for the seniors’ group (e.g. President, CEO, Chair etc.).

    If you are supported an auspice, the funding agreement is between the Victorian Government and the Auspice, so it will need to be signed by an authorised representative from the auspice organisation (not by someone from the seniors’ group).

    What if I can’t get my funding agreement and other documents back by 13 December 2020?

    We advise you to get in touch with the Seniors Grants Team as soon as possible to discuss your options and indicate your intention to accept the offer of funding. Call 1300 112 755 or email multicultural.seniors@dpc.vic.gov.au.

    If we do not hear from you by 13 December 2020 at the latest, we will assume you have declined and withdraw the offer of funding.

    Can we send our Funding Agreement and documents to DPC in the mail?

    Under current coronavirus (COVID-19) restrictions, we have noted a significant delay to how long it is taking mail to reach the Seniors Grants Team.

    Your documents need to be returned and received by 13 December 2020, or you risk the offer of funding being withdrawn. We strongly recommend that you either email or fax your documents back to the Seniors Grants Team to ensure you don’t miss the deadline for return.

    If you are unable to return documents by email or fax, you can return documents by mail to the address below.

    If sending documents by hard copy mail, groups should call or email the Seniors Grants Team to verbally accept the offer of funding and let them know that documents are in the mail (to ensure the funding offer is not withdrawn if they arrive after 13 December 2020).

    Post:

    Multicultural Affairs (DPC)
    Seniors Grants Team
    GPO Box 4698, Melbourne VIC 3001

    • email the Seniors Grants Team at Multicultural.Seniors@dpc.vic.gov.au or call on 1300 112 755 to verbally accept the offer of funding and let them know documents are in the mail
    • hard copy post will longer than usual - all mail received is scanned and emailed to the Seniors Grants Team

    Do I need to acknowledge the Victorian Government for the funding?

    The Victorian Government is to be acknowledged in speeches and presentations and mentioned in any media releases, flyers, programs, or other documents relating to your funded program.

    Suggested acknowledgements include:

    • made possible by the Victorian Government through the Coronavirus Support for Multicultural Seniors Program
    • with thanks to the Victorian Government and the Coronavirus Support for Multicultural Seniors Program
    • funding provided by the Victorian Government through the Coronavirus Support for Multicultural Seniors Program

    For more information, see:

    When will grant activities need to be completed and the Final Report submitted?

    At the end of the funding period, you will be required to submit a final report outlining the use of funding and the activities achieved by your group.

    To complete the Final Report, all funds need to be spent and activities complete before you submit your report by at the latest 30 June 2021.

    If you have completed your activities before 30 June 2021, you can submit your report early and close your grant.

    DPC will provide all report templates to groups via email. The Seniors Grants Team are available to support you through this process if required.

    What happens if we can’t complete our activities or spend all the money?

    It is best to contact the Seniors Grants Team as soon as possible if you will not be able to finish your activities or spend all the money. It is best to contact them early if you have issues to discuss your options.

    • if the Funding Agreement has not been signed, then the offer of funding can be withdrawn with no further action required
    • if the agreement has been signed and funds paid, the funds must be returned. The Seniors Grants Team will assist you to cancel your funding agreement so you can apply for other funding in future
    • if you have partially spent the grant funds, you can return the unspent funds, but you will still need to submit a Final Report for the money you did spend

    There is no negative outcome if you cancel or return grant funds as it shows good financial responsibility, so you will still be eligible to apply for other grants in the future.

    However, if you don’t let us know about issues with your funding or activities, you could end up with your Final Report overdue which will make you ineligible to apply for other grant funding or receive any more funds under existing grants until it is returned.

    Please contact the Seniors Grants Team for further information on 1300 112 755 or multicultural.seniors@dpc.vic.gov.au. They can help you to ensure you do not end up with overdue reports that will impact your future funding.

  • If you have any questions about the CSMS 2020-21 grant program or the application process, you can contact DPC using one of the methods below.

    Email: multicultural.seniors@dpc.vic.gov.au

    Phone: 1300 112 755

    Ask to speak with the ‘Multicultural Affairs Seniors Grants Team’

    Fax: 03 8686 1112

    Please write ‘Attn: Multicultural Affairs Seniors Grants Team’ (DPC) on first page

    Hard copy mail

    Under current coronavirus (COVID-19) restrictions we have noted a significant delay to how long it is taking mail to reach DPC.

    Your documents need to be received by 13 December 2020, or you risk the offer of funding being withdrawn. We strongly recommend that you either email or fax your documents back to the Seniors Grants Team to ensure you don’t miss the deadline for return.

    If you are unable to return documents by email or fax, you can return documents by mail to the address below. If sending documents by hard copy mail, groups should call or email the Seniors Grants Team to verbally accept the offer of funding and let them know that documents are in the mail (to ensure the funding offer is not withdrawn if they arrive after 13 December 2020).

    Post:

    Multicultural Affairs (DPC)
    Seniors Grants Team
    GPO Box 4698, Melbourne VIC 3001

    • email the Seniors Grants Team at Multicultural.Seniors@dpc.vic.gov.au or call on 1300 112 755 to verbally accept the offer of funding and let them know documents are in the mail
    • hard copy post will longer than usual - all mail received is scanned and emailed to the Seniors Grants Team

    Interpreters

    If you need an interpreter, call the Translating and Interpreting Service (TIS National) on 131 450 then ask for 1300 112 755.

    Hearing impairments

    If you are deaf, hearing-impaired, or speech-impaired please call the Department via the National Relay Service:

Reviewed 19 July 2021

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