Quick Exit

For urgent assistance call Triple Zero 000 or for confidential support and information call Safe Steps on 1800 015 188

Where to get help

Help is available if you, or someone you know: 

  • is experiencing, or at risk of experiencing, family violence 
  • needs support with the care, wellbeing and development of children or young people 

Emergency Services

In an emergency call 000.

The Triple Zero (000) service is the quickest way to get the right emergency service to help you. It should be used to contact Police, Fire or Ambulance services in life-threatening or emergency situations.

If you wish to report a crime you can contact your local police station.

 

Family violence services

safe steps Family Violence Response Centre

safe steps Family Violence Response Centre offers confidential support and information and a 24/7 statewide family violence response service through 1800 015 188 (toll-free).

Men's Referral Service

Men’s Referral Service provides an anonymous and confidential phone counselling, information and referrals service on 1300 766 491 for:

  • men who might be using violent and controlling behaviour towards a partner or family member
  • men who have been victimised by a partner or family member
  • women wishing to find information about male family violence
  • friends, family or colleagues of people who are using or experiencing family violence
  • professionals wishing to support a male or female client using or experiencing family violence.

Victims Support Agency

The Victims Support Agency provides support and information to help adult male victims of family violence and victims of violent crime.

The service guides victims through the legal process and helps manage the effects of crime through practical assistance and counselling.

Call the Victims of Crime helpline on 1800 819 817 or use the text service via 0427 767 891 (8am to 11pm, 7 days a week).

Aboriginal Family Violence Prevention and Legal Service (FVPLS)

This is an Aboriginal community-run organisation providing assistance to Aboriginal and Torres Strait Islander victim survivors of family violence and sexual assault. You can call FVPLS on 1800 105 303.

InTouch: Multicultural Centre against Family Violence

This is a state-wide organisation specialising in services, programs and responses to family violence in migrant and refugee communities. You can call InTouch on 1800 755 988.

 

Family services

Maternal and Child Health Line 

Qualified maternal and child health nurses provide information, support and advice to Victorian families with children from birth to school age (5 years old) 24 hours a day, seven days a week through the Maternal and Child Health Line on 13 22 29

Parentline 

Parentline is a phone counselling service available to parents and carers of children aged from birth to 18 years throughout Victoria. 

You can call Parentline on 13 22 89 from 8am to 12 midnight, seven days a week, on any day of the year. (Translation service available.) 

 

Other helpful services

Centres Against Sexual Assault

These are confidential, non-profit, government-funded organisations providing support and intervention for women, children and men who are victim survivors of sexual assault.

The Sexual Assault Crisis Line is 1800 806 292 (24/7). You can also email ahcasa@thewomens.org.au

1800RESPECT – National Sexual Assault, Domestic Violence Counselling Service

Qualified and experienced counsellors provide 24/7 phone and online counselling, information and help to access other services to all people in Australia affected by sexual assault and domestic and family violence on 1800 737 732 and via the 1800RESPECT website.

Professionals are also encouraged to use 1800RESPECT for support around issues relating to working in preventing or responding to family violence and sexual assault. 

Women's Support Line

Run by Women's Information and Referral Exchange Inc. you can call this free, confidential and state-wide phone service on 1300 134 130 (9am to 5pm, Monday to Friday). You can also email inforequests@wire.org.au

MensLine

MensLine is a national phone and online support service for men with family and relationship concerns, which includes video counselling on 1300 789 978.

Kids Helpline

Kids Helpline provides private and confidential 24/7 phone and online counselling for children, teens, young adults and also for parents and carers on 1800 55 1800 (toll-free).

Email counselling and WebChat is also available.

Switchboard

Lesbian, gay, bisexual, transgender and intersex (LGBTI) people in Victoria and Tasmania can access advice, information, counselling and referrals via Switchboard on 1800 184 527.

beyondblue

The 24/7 beyondblue helpline on 1300 224 636 provides information and support to help people achieve their best possible mental health.

headspace 

The National Youth Mental Health Foundation's eheadspace service supports young people and their families going through a tough time.

You can call on 1800 650 890 or register to get help and support via email. 

 

Family violence support apps

Below is a list of support apps available for those experiencing family violence.

1800RESPECT

Daisy logo for mobile app1800RESPECT has developed the Daisy app to connect women who are experiencing, or have experienced, sexual assault, domestic and family violence to support services in their state and local area. By linking you to a local service, you will get help fast, be able to read information privately and also contact family or friends through the service. Download Daisy from Google Play or App Store.

Doncare

iMatter - logo for mobile appDoncare developed the iMatter domestic violence prevention app to help identify the warning signs of abusive and controlling behaviour in relationships as well as promoting healthy self-esteem. Download iMatter from Google Play or iTunes.

Domestic Violence Resource Centre Victoria

Logo for Domestic Violence Resource Centre Victoria - DVRCVDomestic Violence Resource Centre Victoria (DVRCV) developed the SmartSafe+ app. This app is designed to help women collect and store evidence of family violence safely. By collecting this information it will help them get an intervention order, or to prove a breach (recommended for Victorian use only). The SmartSafe+ is available from Google Play or the App Store.

For more information or instructions on how to download the app please contact DVRCV on 9486 9866 (9am to 5pm, Monday to Friday) or via email at smartsafeplus@dvrcv.org.au

Gathering Support

Download DVRCV's Gathering Support brochure, which has been developed to support women living with violence.

Family violence covers a wide range of behaviours and actions - know the signs.