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Sector and partners

Working closely with family violence and family services sectors and community organisations, we are delivering transformative reforms across government and the broader social services.

Updated communication materials about the progress of key reforms will be regularly shared on this page to keep you informed and support your engagements.

Information on the specific key reforms Family Safety Victoria is responsible for is detailed below:

Support and Safety Hubs

The establishment of Support and Safety Hubs, known as The Orange Door, represents a landmark reform and was a key recommendation of the Royal Commission into Family Violence.

The hubs fundamentally change the way services support women, children and families experiencing family violence or needing support with the care, development and wellbeing of children.

They will also focus on the perpetrator and the risks they pose, planning for interventions that address the risks they pose and hold to keep them to account.

The hubs will be rolled out in stages, with all 17 DHHS areas expected to have one by 2021.

Family Safety Victoria has developed a detailed Statewide Support and Safety Hubs Service Model to support initial implementation of hub operations. 

The service model details the baseline requirements, processes and operational specifications for the foundational hubs model and how this will evolve over time.

Hubs Service Model Slide Deck Hubs Service Model Slide DeckPPT (3.26 MB)

Foundational documents for launch sites

Family Safety Victoria together with its government and sector partners and service users has developed key documents which will assist in the effective and successful operations of Victoria's new service model to help end family violence and better support families with the parenting of children and young people.

These documents set the foundation for this model, which will be rolled out from day one in all four launch sites.

They outline key requirements, focus on coordinated delivery and provide operating procedures and processes as well as the practice and management of perpetrators

These documents signpost a milestone in the implementation of The Orange Door - the new name and brand for the Support and Safety Hubs - and associated reforms.

Together we are taking a phased approach to implementing the hubs and given the evolving nature of this work, these documents will change over time as the hubs continue to evolve and develop.

Service model and specifications

Practice and operational guidance

Available resources

Statewide briefing presentation

Support and Safety Hubs - Statewide briefing presentation Support and Safety Hubs - Statewide briefing presentationPPT (5.18 MB)

Factsheets

Factsheet - About the Support and Safety Hubs Factsheet - About the Support and Safety HubsPDF (121 KB) Factsheet - Support and Safety Hubs - Process to date and next steps Factsheet - Support and Safety Hubs - Process to date and next stepsPDF (120.8 KB) Factsheet - Risk assessment and information sharing at Support and Safety Hubs Factsheet - Risk assessment and information sharing at Support and Safety HubsPDF (120.28 KB) Factsheet - What Support and Safety Hubs mean for the community sector Factsheet - What Support and Safety Hubs mean for the community sectorPDF (137.69 KB) Factsheet - How Support and Safety Hubs will support women, children and families Factsheet - How Support and Safety Hubs will support women, children and familiesPDF (116.49 KB) Factsheet - Support and Safety Hubs - Meeting the needs of Aboriginal Victorians Factsheet - Support and Safety Hubs - Meeting the needs of Aboriginal VictoriansPDF (103.07 KB) Factsheet - How Support and Safety Hubs will engage with perpetrators of family violence Factsheet - How Support and Safety Hubs will engage with perpetrators of family violencePDF (88.36 KB)

To help better deliver services that will work for the people who need them, independent review was commissioned on hub-like models in other jurisdictions, and consultation was undertaken with service users to inform the Statewide Concept for the Support and Safety Hubs.

Support and Safety Hubs  Concept Design: Engagement with people who have used services Summary and Findings - Internal Report - June 2017 Support and Safety Hubs Concept Design: Engagement with people who have used services Summary and Findings - June 2017PDF (262.53 KB) Review of multi-agency models for multi-agency risk assessment and management and integrated service delivery Review of multi-agency models for multi-agency risk assessment and management and integrated service deliveryPDF (668.63 KB)

Find more information on the Support and Safety Hubs page.

Industry Plan

Building from Strength: 10-Year Industry Plan for Family Violence Prevention and Response delivers on recommendation 207 of the Royal Commission into Family Violence for an industry plan which will form ‘a central plank in the program of change’.

It outlines how working together we will sustainably shift the way we prevent and respond to family violence and violence against women and children.

The plan sets out a long-term vision for a workforce that is supported, valued, skilled and diverse.

It also outlines directions and immediate priority actions to lay the groundwork for sustained and enduring change. A series of three-year Rolling Action Plans will follow, building on what works, incorporating emerging evidence and responding to the changing family violence, primary prevention and broader systems.

Building from Strength focuses on four key areas:

  • a system that works together
  • building prevention and response capability across the system
  • strengthening the specialist workforces
  • workforce health and wellbeing

It sets out specific aims to achieve these, such as:

  • developing and rolling out diversity and intersectionality training, to build the capacity of specialist and mainstream workforces to better understand, recognise and respond to the needs of all victim survivors
  • investing in interpreters and translators specialising in family violence, to help overcome some of the practical barriers for victim survivors seeking support and ensure that family violence translators and interpreters have access to debriefing and support, to help them remain in the field

Our immediate actions include:

  • developing attraction and retention strategies for the specialist family violence and primary prevention workforces
  • supporting enhanced pathways for graduates and students to ensure they are better prepared for entry into the specialist family violence sector
  • focusing on the Aboriginal workforce to leverage the existing strength in Aboriginal services and communities
  • undertaking research on remuneration, pathways and conditions
  • developing a health and wellbeing framework for the specialist sectors including undertaking research into best practice clinical supervision models
  • exploring more systematic peer support strategies so that workers feel better connected, more supported

The plan has a broad scope across all workforces that intersect with family violence including the specialist family violence and primary prevention, community services, health, justice, education and training sectors.

It has been informed by extensive consultation and collaboration with those who work to prevent and respond to family violence and victim survivors.

 

Key resources

Factsheet - Building from Strength Factsheet - Building from Strength PDF (250 KB) Factsheet - Workforce Census Factsheet - Workforce CensusPDF (390.15 KB) Factsheet - Capability Frameworks Factsheet - Capability FrameworksPDF (433.96 KB) Factsheet - Recommendation 209 Factsheet - Recommendation 209PDF (192.21 KB)

The Central Information Point

By giving frontline workers access to crucial information in a single report, they will be able to make better informed decisions about a person’s safety much faster, potentially saving lives.

The Central Information Point will allow representatives from across Court Services Victoria, Victoria Police, Corrections and the Department of Health and Human Services to consolidate critical information about perpetrators into a single report for frontline workers.

Available resources

Central Information Point - Fact sheet Central Information Point - Fact sheetPDF (192.45 KB)The Central Information Point - Case Study The Central Information Point - Case StudyPDF (512.36 KB) The Central Information Point - FAQs The Central Information Point - FAQsPDF (81.3 KB)

Information sharing and risk management

Information sharing

The Victorian Government has created a new family violence information sharing scheme to allow for information to be more easily shared to keep victim survivors of family violence safe and hold perpetrators to account.

The scheme commenced on 26 February 2018, and it authorises a select group of prescribed information sharing entities (ISEs) to share information between themselves for family violence risk assessment and risk management.

Family Violence Risk Assessment and Risk Management Framework

The Family Violence Risk Assessment and Risk Management Framework (the Framework) is currently being redeveloped in line with Recommendation 1 of the Royal Commission into Family Violence.

The new Framework will allow greater awareness of information relevant to family violence risk assessment and management, to better protect victims and hold perpetrators to account. It will ensure:

  • all parts of the service system have a shared understanding of risk
  • workers have the skills and a framework to guide appropriate action
  • there is a clear understanding of the roles and responsibilities of other parts of the system to coordinate and implement safety and accountability planning

Redevelopment of the Framework is being informed by extensive consultation across relevant sectors, with peak bodies, experts and academics, practitioners, and service providers.

Find out more about the family violence information sharing scheme and the redeveloped Framework on the dedicated information sharing and risk management page.

Engagement strategy

The Family Safety Victoria (FSV) Engagement Strategy will support a consistent and coordinated approach for all events to enable effective stakeholder engagement across the reforms that FSV is leading.

It will help build an equitable and accessible family violence system for everyone - providing a platform for engagement across family violence reforms to respond to the diversity within our community and to build a better family violence system for everyone.

Objectives of our engagement

Our approach to engagement is underpinned by clear objectives.

Support the design and implementation of family violence reforms

  • ensuring that we have information and expertise to shape and inform policy and services to effectively meet community needs
  • engaging with service providers to ensure reforms reflect their expertise and experience
  • engaging with Aboriginal communities and diverse communities so they can help lead this significant change to deliver reforms that are inclusive and non-discriminatory
  • keeping the voice of victim-survivors at the centre of the family violence reforms

Ensure stakeholders are appropriately engaged to participate in reforms

  • identifying the best form of engagement to maximise stakeholder input into key reforms
  • ensuring that there is a clear feedback loop that gives assurance to stakeholders that their expertise, insight and input is being carefully considered in shaping reform areas
  • ensuring that stakeholders see a ‘joined up’ approach across government reforms, strategies and governance structures

Inform meaningful and persuasive communications messaging and campaigns

  • understanding stakeholder needs and interests to inform clear and targeted communications

We will let sector and partner stakeholders know:

1. Why we are engaging, including the objectives of the engagement and whether the engagement activity is intended to:

  • Inform: provide you with information to keep you up to date
  • Consult: to seek your feedback, listen to and acknowledge your concerns
  • Collaborate: to seek your advice and innovation and incorporate this as much as possible into decision making

2. Who we are engaging with: including whether the engagement is open for public consultation or is by invitation only

3. When and where we are hosting engagement activities including the time and location.

Flexible Support Packages

Family violence Flexible Support Packages provide victim survivors with access to the funding they need to move out of crisis and into safety.

Nineteen agencies are delivering the program across the state to empower victim survivors to leave and stay free from violence.

The Family Violence Support Package Initiative was evaluated and the Summary Report indicates that packages are successful in supporting individuals experiencing family violence.

Family Violence Flexible Support Package Initiative - Summary and Next Steps Family Violence Flexible Support Package Initiative - Summary and Next StepsPDF (554.48 KB)