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Support and Safety Hubs practice and operational guidance for Hub practitioners

The interim practice and operational guidance documents provide the framework for Hub practitioners to deliver on Victoria's new service model.

These documents provide live guidance and are updated in response to practice and operational developments. Updates are also informed by evaluation, client outcomes and experience findings.

Hub practitioners are required to rely on the electronic documents below to ensure that the most current practice and operational guidance is followed.

Interim integrated practice framework

This document focuses on the coordinated delivery of Hub functions and aims to establish consistent, strong, integrated and collaborative practice across each Hub launch site. It provides the foundation to create a common language, shared understanding and consistent approach to practice in the Hubs. It seeks to ensure that Hub practitioners work well together, know what they are required to do and understand the intended outcome of their practice.

Support and Safety Hubs Interim Integrated Practice Framework Support and Safety Hubs Interim Integrated Practice FrameworkPDF (1.51 MB)

Interim operational guidelines

This document describe the operating procedures, processes and protocols that safeguard, support and govern the operations of the Hubs. They provide the foundation to support the safe and secure operations of the Hubs by ensuring the entire Hub workforce is equipped in their efforts to avoid, minimise and mitigate any activities that may result in adverse impacts to people, the environment and Hub infrastructure.

Support and Safety Hubs: Interim operational procedural guidelines Support and Safety Hubs: Interim operational procedural guidelines PDF (1010.55 KB)

Perpetrator practice guidance

This document outlines how Hubs will manage perpetrators of family violence, and in doing so, keep them accountable and in view. The guidance identifies a range of Hub practice approaches, system and organisational mechanisms to ensure perpetrator accountability is embedded in Hubs operations.

Support and Safety Hubs Perpetrator practice guidance Support and Safety Hubs Perpetrator practice guidancePDF (733.34 KB)