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Support and Safety Hubs practice and operational guidance for Hub practitioners

The interim practice and operational guidance documents provide the framework for Hub practitioners to deliver on Victoria's new service model.

These documents provide live guidance and are updated in response to practice and operational developments. Updates are also informed by evaluation, client outcomes and experience findings.

Hub practitioners are required to rely on the electronic documents below to ensure that the most current practice and operational guidance is followed.

 

Interim integrated practice framework

This document focuses on the coordinated delivery of Hub functions and aims to establish consistent, strong, integrated and collaborative practice across each Hub launch site. It provides the foundation to create a common language, shared understanding and consistent approach to practice in the Hubs. It seeks to ensure that Hub practitioners work well together, know what they are required to do and understand the intended outcome of their practice.

Support and Safety Hubs Interim Integrated Practice Framework Support and Safety Hubs Interim Integrated Practice FrameworkPDF (1.51 MB)

 

Interim operational guidelines

This document describe the operating procedures, processes and protocols that safeguard, support and govern the operations of the Hubs. They provide the foundation to support the safe and secure operations of the Hubs by ensuring the entire Hub workforce is equipped in their efforts to avoid, minimise and mitigate any activities that may result in adverse impacts to people, the environment and Hub infrastructure.

Support and Safety Hubs: Interim operational procedural guidelines Support and Safety Hubs: Interim operational procedural guidelines PDF (1010.55 KB)

 

Interim Operational Guidance on Service Interfaces

These documents outline a consistent approach to the coordination of service interfaces between The Orange Door and key statewide service providers.

Recognising the breadth of service interfaces that will contribute to the effective delivery of hub service, Family Safety Victoria is taking a phased approach to developing this statewide guidance. In the first instance the interface arrangements between The Orange Door and the following seven government agencies and community service organisations has been progressed:

Magistrate's Court of Victoria 

Interim Operational Guidance between Support and Safety Hubs and the Magistrates' Court of Victoria Interim Operational Guidance between Support and Safety Hubs and the Magistrates' Court of VictoriaPDF (604.44 KB)

Victims Support Agency 

Interim Operational Guidance between Support and Safety Hubs and Community Operations and Victims Support Agency Interim Operational Guidance between Support and Safety Hubs and Community Operations and Victims Support AgencyPDF (507.75 KB)

Child Protection and Integrated Family Services 

Operational Guidance between Support and Safety Hubs, Child Protection and Integrated Family Services Operational Guidance between Support and Safety Hubs, Child Protection and Integrated Family ServicesPDF (549.91 KB)

Men's Referral Service 

Interim Operational Guidance on the interface between Support and Safety Hubs and the Men's Referral Service Interim Operational Guidance on the interface between Support and Safety Hubs and the Men's Referral ServicePDF (497.41 KB)

RAMPS 

Interim Arrangements between Support and Safety Hubs and Risk Management Panels Interim Arrangements between Support and Safety Hubs and Risk Management PanelsPDF (628.45 KB)

Victoria Police 

To be released.

Sexual assault support services (including those delivered in MDCs)

To be released.

The outstanding documents for the interface arrangements with Victoria Police, and sexual assault support services are in the final stages of development and will be released shortly.

The initial suite of guidance has been developed in partnership with stakeholders at a local and statewide level and is designed to provide a set of minimum statewide requirements on which local processes can be established. Work is being progressed on further service interface areas and is informed by issues and trends arising from service provision and feedback from stakeholders and partners.

 

Perpetrator practice guidance

This document outlines how Hubs will manage perpetrators of family violence, and in doing so, keep them accountable and in view. The guidance identifies a range of Hub practice approaches, system and organisational mechanisms to ensure perpetrator accountability is embedded in Hubs operations.

Support and Safety Hubs perpetrator practice guidance Support and Safety Hubs perpetrator practice guidancePDF (616.54 KB)

 

Program requirements for The Orange Door brokerage

This document:

  • explains the background, purpose, monetary value, monitoring and reporting requirements of hubs brokerage
  • provides advice for hub practitioners about:
    • how to determine which clients receive hubs brokerage
    • the type of goods or services which could be purchased as part of the brokerage
    • the acquittal required
  • is intended to ensure consistency in how hub brokerage funding is distributed by the five launch sites

Program requirements for The Orange Door brokerage Program requirements for The Orange Door brokeragePDF (199.93 KB)