Quick Exit

For urgent assistance call Triple Zero 000 or for confidential support and information call Safe Steps on 1800 015 188

The Orange Door

Find your local Orange Door

The Orange Door is a new way for women, children and young people who are experiencing family violence or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.

It is free to access help and support through The Orange Door and you do not need a referral. 

The Orange Door will be rolled out across Victoria by 2021, with operations beginning in some of the first locations from May 2018. 

Find phone numbers for current Orange Door locations, or existing family violence services and family services, on the map below.

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The Orange Door is open in Barwon, Bayside Peninsula, the Mallee and North Eastern Melbourne.



Contact The Orange Door if:

•      someone close to you is hurting you, controlling you or making you feel afraid, such as your partner, family member, housemate or carer

•      you are struggling with parenting due to family conflict, money issues, illness, addiction, grief or isolation 

•      you are concerned about the safety and wellbeing of a child or young person 

•      you are concerned about the safety of a friend or family member 


The Orange Door is open from 9am to 5pm Monday to Friday (closed public holidays). 


Out-of-hours services

The following services will continue to be available for referrals outside of these hours: 

safe steps1800 015 188 (24 hours a day, seven days a week) - for women and children who are victims of family violence

Men’s Referral Service - 1300 766 491 (8am to 9pm Monday to Friday; 9am to 5pm Saturday and Sunday) - for men using controlling behaviour, women seeking information and friends, family or colleagues of people who are using or experiencing family violence

Sexual Assault Crisis Line - 1800 806 292 (24 hours a day, seven days a week) - for victims of sexual assault

Victims of Crime Helpline - 1800 819 817 or text 0427 767 891 (8am to 11pm every day) - for adult male victims of family violence and victims of violent crime

The Orange Door welcomes people of any age, gender, sexuality, culture and ability.

The Orange Door works with local Aboriginal services and communities, multicultural services, LGBTI and disability services to meet the diverse needs of individuals and families. 


Tell an Orange Door worker if you would like a support person with you or if you require an Auslan interpreter. Let them know if you use communication books, tablets or picture books to support communication.