Quick Exit

For urgent assistance call Triple Zero 000 or for confidential support and information call Safe Steps on 1800 015 188

Feedback

We welcome your complaints, compliments and feedback about your experience with The Orange Door.

If you have a complaint about your experience with The Orange Door we encourage you to provide feedback directly to your Orange Door worker in the first instance, to help resolve the issue as quickly as possible.

If your issue is unable to be resolved by your Orange Door worker, we encourage you to contact The Orange Door and ask to speak to the Manager. You can find the contact number on The Orange Door map.

We also want to know if you have any ideas (big or small) about how to make The Orange Door service better for everyone.

The voices of the people who use The Orange Door are a valued and important part of their ongoing improvement.

You can also make a complaint to the Victorian Ombudsman about an action or decision of The Orange Door. The Ombudsman can look into the issue and determine whether it was reasonable or unreasonable. The Ombudsman can also make recommendations to government.

Complaints about the collection, use and disclosure of personal information may be made to the Office of the Victorian Information Commissioner (OVIC).

Complaints about access, privacy and confidentiality of personal health information can be made to the Health Complaints Commissioner.