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Guidelines for registered agencies

The Housing Registrar publishes both compliance guidance and best practice guidance.

Compliance guidance issued by Housing Registrar identifies the level of performance or compliance required of registered agencies. In contrast, best practice guides highlight good and best practice about performance areas.

Implementation of best practice guidance is not compulsory, however, to demonstrate continuous improvement, the Housing Registrar expects that registered agencies use the guides to improve performance.

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Compliance guidance

Compliance guidance identifies the level of performance or compliance expected of registered agencies.

Regulatory oversight for specialised housing programs

This guidance note provides advice on regulatory oversight of tenancies and properties managed under specialised housing programs.

These programs may include housing with a fixed term of service provision, housing that is not tenanted through the VHR, housing that is not funded by government and housing that is administered by another government agency.

The guidance note includes regulatory requirements in relation to the Register of Housing Agencies, key performance measures and complaints received by the Housing Registrar.

Guidance Note - Regulatory oversight for specialised housing programs

Board Certification of Performance against Performance Standards

The guidance note below provides advice for governing bodies on certification requirements for the ‘performance against performance standards report’ annually submitted by registered agencies under section 105(1)(a).

Guidance Note - Board Certification of Performance against Performance Standards

Changes to residential tenancy laws

Registered agencies are required to revise their policies to reflect recent changes to residential tenancy laws.

Coronavirus (COVID-19) guidance notes

The guidance notes below provide updates for registered agencies on the impacts of coronavirus (COVID-19) on the Housing Registrar's regulatory approach and the community housing sector.

31 October 2021

Guidance note issued 31 October 2021

31 August 2021

Guidance note issued 31 August 2021

5 November 2020

21 August 2020

7 May 2020

2 April 2020

Changes to public reporting of compliance outcomes and regulatory intervention

Outlines changes from July 1 2019 to public reporting of compliance information for agencies registered under the Housing Act 1983 (Vic).

Asset reporting guidance note

This guidance clarifies the types of assets required to be reported to the Housing Registrar for inclusion on the Register in accordance with the Housing Act 1983 (Vic) (the Act).

Asset reporting requirements for registered agencies issued October 2021External Link

Agency publication of key policies

Registered agencies are to make key policies relating to the provision of tenancy management and rent setting readily available to tenants, prospective tenants and others in a variety of formats, including online through a website.

Corporate group structures and the Victorian regulatory framework

This document provides guidance for registered agencies on regulatory risks which may arise when operating under corporate group structures, and identifies options for mitigating these risks. This information may assist agencies operating within the National Regulatory Scheme for Community Housing, or in Western Australia, that wish to operate in Victoria.

Intervention guidelines

Under intervention guidelines published in the Victorian Government Gazette in August 2005, a series of intervention triggers are outlined. These triggers reflect specific circumstances that may invoke intervention.

Reportable events

A reportable event is an event that may/will have a significant impact on a registered agency's performance against Performance Standards. The Housing Registrar must be informed as soon as a reportable event is identified. It is the responsibility of the registered agency to disclose these events.

Best practice guidance

Best practice guides highlight good and best practice about performance areas.

Implementation of best practice guides is not compulsory, however, to demonstrate continuous improvement, the Housing Registrar expects that registered agencies use the guides to improve performance.

Ending a tenancy policy

This good practice guide outlines information for registered agencies developing and revising an ‘ending a tenancy’ policy.

Asset management good practice guide

The asset management guide provides direction to registered agencies to assess their current practices based on the level of asset management requirements and to develop action plans to achieve best practice for their size and scale. It can also be used by registered agencies to consider additional asset practices that might be needed in preparation for growth opportunities.

Asset management categorisation tool

Registered agencies can use this simple tool to assess their relevant classification. Once required details are filled in, the tool highlights the asset management category for individual registered agencies.

Getting tenants involved

This good practice guide provides practical advice for registered agencies wishing to increase tenant involvement in the organisation. This report was developed with input from the Community Housing Industry Association Victoria (CHIA Vic) and 22 registered agencies.

Community engagement

The Community Engagement Performance Standard provides information and case studies to clarify our regulatory expectations of registered agencies in order to meet community engagement Performance Standards. It also provides registered agencies with a framework within which to place the activities that many of them are already undertaking in the area of community engagement.

Registered Agency Code of Conduct Policy

This good practice guide provides information, including better practice approaches, for registered agencies developing and revising their code of conduct policy.

Reviewed 09 February 2023

Housing Registrar

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