Strong partnerships and engagement

This priority recognises the fundamental importance of working in partnership with our valued stakeholders across the social housing system to deliver on our shared goals.

It also recognises the value in proportionate, risk- based and outcomes focused regulatory engagement in delivering the most impact.

Our stakeholders are many and varied, consisting of the three tiers of government, interstate and overseas counterparts, funders, investors, developers, the industry body, advocates, registered agencies, the not-for- profit sector, tenants, prospective tenants and the wider community.

In this plan, we are focused on:

  • Building and nurturing relationships with our partners and stakeholders to raise the reputation of the community housing sector and increase understanding of the sector’s performance and value proposition.
  • Engaging with other parts of government to ensure effective oversight of the sector while identifying opportunities to reduce regulatory burden for registered agencies.
  • Improving our performance reporting to make it more valuable and accessible to tenants, funders, and other stakeholders.

In 2022-24, we will focus our resources on strengthening relationships and our tenant focus.

Strengthening relationships

  • Continue to work with stakeholders, including tenant representatives, across the social housing sector to improve transparency and community understanding of the sector.
  • Formalise information-sharing arrangements with relevant agencies.
  • Formalise engagement with relevant agencies with a specific focus on Aboriginal Community Controlled Organisations.

Tenant focus

  • Focus our reporting on tenant outcomes.
  • Identify options to improve understanding of tenant experiences and opportunities for continuous improvement.

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