Find out how the Registrar of Housing Agencies regulates the community housing sector in Victoria.
The Victorian regulatory framework requires registered agencies to be well-performing, financially viable and deliver quality tenant and housing services to tenants and prospective tenants.
Registered housing agencies must meet all requirements under the Housing Act 1983 (Vic).
The Housing Registrar undertakes regulatory engagement with registered agencies to monitor and assess compliance, performance and continuous improvement opportunities.
The Registrar of Housing Agencies has a range of intervention powers available under Part VIII of Division 8 of the Housing Act 1983 (Vic) to remedy issues of non-compliance.
The Housing Registrar can investigate complaints about registered agencies from tenants and members of the public.
Reviewed 30 March 2021