Deploying ICT innovations

Information and communication technologies are creating new possibilities for how services can be delivered.

We need to ensure that our justice and emergency services provide the best service possible for our communities.

The Victorian Government will implement and upgrade ICT capabilities for:

  • police
  • courts
  • other government agencies

This will strengthen communications channels, court processing and data sharing. So government agencies and departments can keep Victorians safe.

Victorian Infrastructure Plan -  Justice and emergency services Victorian Infrastructure Plan - Justice and emergency servicesPDF (1.68 MB) Victorian Infrastructure Plan -  Justice and emergency services Victorian Infrastructure Plan - Justice and emergency servicesDOC (956 KB)


Did you know Did you know

In 2014/15, Victoria's Emergency Services Telecommunications Authority (ESTA) answered 2.41 million triple zero calls for assistance. That' s 1 call every 13 seconds.


Projects and reforms

The Victorian Infrastructure Plan includes 7 projects and reforms under this Justice and emergency services priority. These are detailed in the Justice and emergency services sector plan and full edition VIP, available for download together with:

  • Government response - outlines our position and addresses 137 recommendations made by Infrastructure Victoria in its 30-year Infrastructure Strategy
  • Technical report - indicates where projects and reforms meet the plan’s four objectives

Case study

Integration of emergency services

The emergency services sector is becoming increasingly integrated. Services improvements are being implemented to build sector capacity and interoperability.

Initiatives include planning and approval of major capital and ICT infrastructure across our emergency services. To ensure the sector is coordinated and resilient.

Integration is increasingly important. This is because functional lines between services can blur. For example, the Metropolitan Fire Brigade frequently provides medical emergency services. This helps meet community expectations around service delivery.

Victoria Police is also moving towards more integrated service delivery. Collaboration is occurring with entities not traditionally been seen as justice sector partners. Such as Department of Health and Human Services.


The Victorian Infrastructure Plan identifies 4 other priorities within the Justice and emergency services sector. They are:

Keeping Victorians safe

Building the corrections and youth justice facilities we need

New and improved court services

Enhancing public safety