Man in wheelchair playing with his daughter

EOI to deliver NDIS disability services

Expanding the delivery of disability services in Victoria

The National Disability Insurance Scheme (NDIS) represents a historic opportunity to transform the way we help Victorians with a disability to ensure that they get the support and services they need and deserve.

In Victoria, this means that over 105,000 people will be accessing the NDIS when it is fully implemented, and this is supported by an investment of over $2.5 billion by the Victorian Government to ensure that they can exercise choice and control over day to day decisions in their lives, just like any other Victorian.

There will be an additional $26 million to support Victoria’s disability workforce, on top of more than $20 million in transition support funds for providers, advocacy organisations, people with disability and their families.

The next phase in delivering the NDIS promise

The Victorian Government has taken a positive step forward in its commitment to an NDIS that delivers high quality services and is underpinned by the fair treatment of Victoria’s valued disability workforce.

In April 2017, we ran an Expression of Interest (EOI) process to measure the interest and capacity of non-government disability service providers to deliver services across the state.

The organisations that participated in the recent EOI process have demonstrated their capacity to manage accommodation and respite services currently delivered by the Department of Health and Human Services; Supported Independent Living (SIL) and Short Term Accommodation Assistance (STAA).

The rigorous EOI evaluation criteria were developed in collaboration with people with disability, families and the workforce, and set a high bar for providers to meet, including the ability to deliver high quality and safe accommodation support and respite services, and to develop and manage a skilled and high quality workforce that is employed on fair terms.

The response was strong, and demonstrated that a number of high quality, not-for-profit providers with a focus on community can meet Government’s strict requirements for accommodation and respite services. Amongst other things, these providers:

  • have an exceptional knowledge of the NDIS, and are already delivering disability services that are tailored to individual needs;
  • have strong and enduring safeguards in place to protect people with disability and their families, including embedded processes to foster a culture of abuse prevention, empowering individuals to understand and assert their rights, monitoring and reporting incidents and fostering continuous improvement;
  • are committed to a positive workplace and the continual development of their staff, and demonstrated a strong appreciation of the essential role of a professional and competent workforce in delivering high quality services; and
  • are delivering innovative, high quality and individually centred services which encourage and support client choice and control.

The Government has therefore decided to proceed with a formal tendering process for these services in 2018.

We are committed to protecting the ongoing employment standards of public sector disability workers, and to ensuring that people with disability and their families can continue to enjoy the relationships and rapport they have with the staff they know and trust.

To that end, the Government and the Health and Community Services Union have agreed to a significant package for our accommodation and respite services workforce to consider.

The wages, incentive payments, job security and protection of terms and conditions offered represent Government’s strong and ongoing commitment to the workforce, ensuring they will be supported to transfer to non-government providers on fair terms and conditions, and with job certainty.

Staff transition fact sheet

Visit our Staff transition to the non-government sector page for an online version or download the factsheet at the link below.

Staff transition to the non-government sector Staff transition to the non-government sector - Fact sheetPDF (463.05 KB)

We would like to acknowledge all the hard work being done to help people with disability and their families as we strive to ensure Victorians with disability to get the best support possible under the NDIS.

We remain committed to working with the workforce, their industrial representatives and other partners to provide safe and strong disability services to support the best outcomes for people with disability, families and the workforce.

The tender process will take some time and there will be no change to services until this process is concluded. Updated information about the tender process will be provided in early 2018.

The Government is finalising the EOI process for Behaviour Intervention Services (BIS) and Early Childhood Intervention Services (ECIS) and is considering the next steps.

Read more about the EOI undertaken in 2017 below.

Working together with NDIS participants, families and staff

We have been actively consulting with people with disability, families and staff to better understand the implications of the NDIS for service delivery, and to ensure the needs of people with disability and staff are at the centre of the transition to the NDIS.

Since early 2016 we have engaged with:

  • people with disability and their families
  • disability workers across the state
  • large, medium and small service providers in metropolitan, regional and rural areas regarding the future delivery of disability services.

Interviews and small workshops have been conducted as part of a co-design approach to understand participants’ lived experiences and their hopes for the NDIS, with a focus on quality of care, safety and choice.
A summary of findings from this work is available below:

Co-design reports

Co-design report Co-design report - April 2017 PDF (1.16 MB) Co-design factsheet Co-design fact sheet - April 2017DOC (62.5 KB) Co-design factsheet Co-design fact sheet - April 2017PDF (218.06 KB)

Visit our Co-design report January 2018 for an online version or download the report at the link below.

Co-designing the future of Victoria's disability services Co-design report January 2018PDF (683.34 KB)

Hearing people’s personal stories and understanding their different needs is helping us move closer to bridging the gap between plans and everyday experience.

This ongoing consultation goes beyond talking and listening. It’s about understanding what people value most about their services and the opportunities they hope the NDIS can provide. We see it as a collaboration – a form of community partnership that will influence the way the scheme is implemented in Victoria.

The information gathered during these discussions shaped the strict conditions placed on the transfer of services and the EOI evaluation criteria, all designed to measure and test the quality of potential service providers. They will also shape the evaluation criteria for the formal tendering process in 2018.

Purpose of the EOI

To implement an NDIS that gives people with disability greater choice and control over the services they receive, the disability sector needs to expand. This will enable more organisations to provide a diverse range of services.

In December 2015 the Government announced that it would begin identifying which organisations are best placed to provide disability services currently provided by the state government.

The EOI process was designed to test whether the strict conditions the Government has set for the future of disability services can be met and to measure the interest and ability of the non-government sector to deliver services.

EOI fact sheets

EOI general fact sheet EOI general fact sheetDOC (62 KB) Expression of Interest overview fact sheet EOI general fact sheetPDF (261.04 KB)EOI fact sheet (Easy English) EOI fact sheet (Easy English)PDF (1.71 MB) EOI fact sheet (Easy English) EOI fact sheet (Easy English)DOC (54.62 KB)


Interested parties were invited to submit an expression of interest on their capacity to meet our strict standards and deliver the following services:

  • Supported Independent Living (SIL): involves the provision of support in a group home or residential unit for people with disability.  
  • Short Term Accommodation and Assistance (STAA): currently known in Victoria as Facility Based Respite (FBR), this involves the short-term placement of a person in a supported respite service.
  • Early Childhood Intervention Services (ECIS): these are delivered as allied health and specialist early childhood education services to young children with a permanent disability or developmental delay.
  • Behaviour Intervention Services (BIS): highly specialised, episodic services delivered to individuals with disability displaying behaviours of concern.

We encouraged a diverse range of providers focused on delivering quality outcomes for people with disability to participate in the process.

Evaluation criteria

Providers seeking to demonstrate their interest and ability to deliver services were asked to pass a strict threshold assessment.

Potential providers needed to demonstrate to the Government’s satisfaction that they would be able to deliver services under the NDIS, be currently financially viable, have a strong safety record and employ disability workers on fair terms.

They also needed to meet the following strict conditions:

  • providers have established that they have the capacity and expertise to deliver quality services
  • strong and enduring safeguards are in place to protect people with disability
  • the right services are in place for people with disability
  • staff will be supported, including transfer on fair terms of employment

Evaluation criteria fact sheet

Evaluation Criteria factsheet.doc Evaluation Criteria fact sheetDOC (64 KB) Evaluation criteria factsheet Evaluation Criteria fact sheetPDF (326.21 KB)

More information

For more information about the background and to access fact sheets visit our Resources page.

View the EOI media release - Getting Victorian's disability services ready for the NDIS.