Man in wheelchair playing with his daughter

EOI to deliver NDIS disability services

Expanding the delivery of disability services in Victoria

The National Disability Insurance Scheme (NDIS) is a once-in-a-generation reform that is transforming the way disability services are funded and accessed to ensure all people with disability get the support and services they need and deserve.

It will mean better outcomes for people with disability who will have greater choice and control over services and decisions affecting their lives.

The next stage for the NDIS in Victoria is to measure the interest and capacity of non-government disability service providers to deliver services across the state. This will be done through an Expression of Interest (EOI) process.

Purpose of the EOI

To implement a scheme that gives people with disability greater choice and control over the services they receive, the disability sector needs to expand. This will enable more organisations to provide a diverse range of services.

In December 2015 the Government announced that it would begin identifying which organisations are best placed to provide disability services currently provided by the state government.

This EOI process has been designed to test whether the strict conditions the Government has set for the future of disability services can be met and to measure the interest and ability of the non-government sector to deliver services.

There will be no transition of services if the strict conditions we have set are not met. These include the requirement that potential providers are able to:

  • deliver high quality and safe disability services
  • manage and develop a high quality workforce employed on fair terms.

These conditions reflect our commitment that as the NDIS rolls out no one should be worse off – not people with a disability and not workers.

EOI general fact sheet EOI general fact sheetDOC (62 KB) Expression of Interest overview fact sheet EOI general fact sheetPDF (261.04 KB)EOI fact sheet (Easy English) EOI fact sheet (Easy English)PDF (1.71 MB) EOI fact sheet (Easy English) EOI fact sheet (Easy English)DOC (54.62 KB)


Interested parties are being invited to submit an expression of interest on their capacity to meet our strict standards and deliver the following services:

  • Supported Independent Living (SIL): involves the provision of support in a group home or residential unit for people with disability.  
  • Short Term Accommodation and Assistance (STAA): currently known in Victoria as Facility Based Respite (FBR), this involves the short-term placement of a person in a supported respite service.
  • Early Childhood Intervention Services (ECIS): these are delivered as allied health and specialist early childhood education services to young children with a permanent disability or developmental delay.
  • Behavioural Intervention Services (BIS): highly specialised, episodic services delivered to individuals with disability displaying behaviours of concern.

We are encouraging a diverse range of providers focused on delivering quality outcomes for people with disability to participate in the process.

Conditions of transfer

A transfer of services to the non-government sector will only occur if strict conditions are met. We must be satisfied that:

  • providers have established that they have the capacity and expertise to deliver quality services
  • strong and enduring safeguards are in place to protect people with disability
  • the right services are in place for people with disability
  • staff will be supported, including transfer on fair terms of employment.

Most importantly we must be satisfied that any transfer of services to non-government providers is the best option for all affected people – Victorians with disability and their families and the disability workforce.

We have said we expect to remain a service provider in some form. The EOI process will help us understand the extent to which services are able to be delivered by non-government providers and where we may need to continue to provide services.

Evaluation criteria

In addition to conditions of transfer, providers seeking to demonstrate their interest and ability to deliver services will only be considered if they pass a strict threshold assessment.

Potential providers must be able to demonstrate to the Government’s satisfaction that they would be able to deliver services under the NDIS, be currently financially viable, have a strong safety record and employ disability workers on fair terms.

Potential providers who cannot meet these threshold conditions would not be considered further.

Evaluation Criteria factsheet.doc Evaluation Criteria fact sheetDOC (64 KB) Evaluation criteria factsheet Evaluation Criteria fact sheetPDF (326.21 KB)


Key dates

The EOI process will be open for 9 weeks from Thursday 27 April, 2017.

  • Registrations for the EOI closed on 22 June 2017.
  • Applications close on 29 June at 2pm AEST.

Media releases

27 April 2017 - Getting Victorian's disability services ready for the NDIS

Working together with NDIS participants, families and staff

Victoria is putting people with disability, their families and the disability workforce at the centre of the NDIS rollout and is undertaking a collaborative design approach regarding the future delivery of disability services.

Since early 2016 we have engaged with:

  • people with disability and their families
  • disability workers across the state
  • large, medium and small service providers in metropolitan, regional and rural areas regarding the future delivery of disability services.

Interviews and small workshops have been conducted as part of a co-design approach to understand participants’ lived experiences and their hopes for the NDIS, with a focus on quality of care, safety and choice.

A summary of findings from this work is available below:

Co-design report Co-design reportPDF (1.16 MB) Co-design factsheet Co-design fact sheetDOC (62.5 KB) Co-design factsheet Co-design fact sheetPDF (218.06 KB) 

Hearing people’s personal stories and understanding their different needs is helping us move closer to bridging the gap between plans and everyday experience.

This ongoing consultation goes beyond talking and listening. It’s about understanding what people value most about their services and the opportunities they hope the NDIS can provide. We see it as a collaboration – a form of community partnership that will influence the way the scheme is implemented in Victoria.

The information gathered during these discussions has shaped the strict conditions we have placed on the potential transfer of services and the EOI evaluation criteria, which measure and test the quality of potential service providers.

For more information about the background and to access fact sheets visit our Resources page.

Contribute to the discussion

A community consultation forum has been established on the Engage Victoria website. Updated content and questions will regularly be added to the site.

What's important to you about future disability services?