Man in wheelchair playing with his daughter

Transfer of disability accommodation and respite services

In August 2018, the Victorian Government announced it will transfer government operated disability accommodation (also known as Supported Independent Living) and respite (Short Term Accommodation and Assistance) services to five not-for-profit providers.

This transfer is part of ensuring the National Disability Insurance Scheme (NDIS) operates in the interests of people with disability, including a new model of housing. This transfer delivers on the government’s promise to help expand Victoria’s disability services while maintaining quality, safety and the rights of people with disability, and building the workforce of the future.

The transfer of services will begin from February 2019 and will happen in stages. This means that although people will transfer to their new provider at different times, staff and people with disability in each group home and respite service will transfer together.

The most important things for people with disability and families will stay the same.

  • disability support workers, house supervisors and operations managers will move across to the new providers so people with disability will continue to be supported by the staff they know and trust
  • people with disability will receive high-quality services from day one, with minimal disruption
  • access to transport will not change, and people with disability will continue to be supported to participate in social and community activities
  • there will be the same access to independent and peer advocacy services
  • there won’t be any change to the ownership of government houses or those owned by third parties

Before the transfer, the government set a number of mandated milestones that providers will need to achieve to demonstrate their readiness to start delivering services.

This will ensure services are transferred in a safe and consistent way, ensures people with disability remain firmly at the centre, and ensures staff are employed on fair conditions which protect employees’ bargaining rights and working conditions.

Announcing the new providers

We are pleased to announce the successful providers:

These providers are all high-quality, not-for-profit providers that:

  • share the government’s commitment to achieving the best possible outcomes for people with disability, their families and the staff who support them, and in making the NDIS work in their interests
  • have exceptional knowledge of the NDIS, and are already delivering innovative, high-quality supports that are tailored to individual needs
  • have safeguards in place to protect people with disability and their families and carers
  • are committed to a positive workplace and the continual development of their staff

Providers were selected based on their history of high-quality and safe support, strong leadership team to support a positive culture of excellence, and working in strong partnership with the community, people with disability and their families. Our new laws on quality and safety standards will further strengthen this system.

Read a factsheet from these providers which includes who they are, the values of the organisation, why they are committed to delivering disability services.

House with No Steps

House with No Steps - New provider factsheet for residents and families House with No Steps - New provider factsheet for residents and familiesPDF (215.95 KB) House with No Steps - New provider factsheet for residents and families - Easy English House with No Steps - New provider factsheet for residents and families - Easy EnglishPDF (787.57 KB)

Life Without Barriers

Life Without Barriers - New provider factsheet for residents and families Life Without Barriers - New provider factsheet for residents and familiesPDF (210.05 KB) Life Without Barriers - New provider factsheet for residents and families - Easy English Life Without Barriers - New provider factsheet for residents and families - Easy EnglishPDF (679.38 KB)

Melba Support Services

Melba Support Services - New provider factsheet for residents and families Melba Support Services - New provider factsheet for residents and familiesPDF (199.83 KB) Melba Support Services - New provider factsheet for residents and families - Easy English Melba Support Services - New provider factsheet for residents and families - Easy EnglishPDF (791.28 KB)

Possability

Possability - New provider factsheet for residents and families Possability - New provider factsheet for residents and familiesPDF (193.45 KB) Possability - New provider factsheet for residents and families - Easy English Possability - New provider factsheet for residents and families - Easy EnglishPDF (794.31 KB)

Scope

Scope - New provider factsheet for residents and families Scope - New provider factsheet for residents and familiesPDF (225.39 KB) Scope - New provider factsheet for residents and families - Easy English Scope - New provider factsheet for residents and families - Easy EnglishPDF (2.43 MB)

The following maps show the areas of Victoria each provider will work in.

Victoria

All new provider locations: Disability accommodation and respite services All new provider locations: Disability accommodation and respite servicesPDF (466.78 KB)

House with No Steps

New provider locations - House with No Steps New provider locations - House with No StepsPDF (74.58 KB)

Life Without Barriers

New provider locations - Life Without Barriers New provider locations - Life Without BarriersPDF (65.67 KB)

Melba Support Services

New provider locations - Melba Support Services New provider locations - Melba Support ServicesPDF (533.09 KB)

Possability

New provider locations - Possability New provider locations - PossabilityPDF (66.49 KB)

Scope

New provider locations - Scope New provider locations - ScopePDF (73.67 KB)

Informing people with disability and families

The government has written to people with disability, families and staff to let them know about their new provider and when they will transfer.

View a factsheet that gives you more information about why providers were chosen, how the transfer will happen, the roles and responsibilities of government and providers in the lead up to transfer, and who to contact for further information.

Transfer of disability accommodation and respite services: Factsheet for residents, respite service users and families Transfer of disability accommodation and respite services: Factsheet for residents, respite service users and familiesPDF (425.53 KB) Transfer of disability accommodation and respite services: Factsheet for residents, respite service users and families - Easy English Transfer of disability accommodation and respite services: Factsheet for residents, respite service users and families - Easy EnglishPDF (901.61 KB)

Transfer of disability accommodation and respite services: Factsheet for staff Transfer of disability accommodation and respite services: Factsheet for staffPDF (272.41 KB)

View Questions and Answers for people with disability and their families.

Transferring disability accommodation and respite services to non-government providers: Questions and answers Transferring disability accommodation and respite services to non-government providers: Questions and answersDOC (27.76 KB)

Appointing the best providers through rigorous assessment

Providers were assessed against strict criteria to ensure they meet our quality and safety requirements, and that they share our commitment to people with disability, families and the workforce.

Expression of Interest (EOI) process

First, non-government providers were evaluated and shortlisted as part of an EOI process in 2017.

Read more about the EOI process, including factsheets and evaluation criteria.

Tender process

Second, government ran a tender process in early 2018. The successful providers were announced in August 2018.

Find out more about the tender process including factsheets and evaluation criteria.

Preparing for the transfer together

Information sessions have been held across the State since the beginning of this year and we will continue to provide updates by post, online and in face-to-face meetings in the months ahead, so that everyone can be confident about what to expect and where to go if you have any questions.

What to expect in the lead up to transfer

Since February 2018, we have been working with people with disability, families and staff to understand what information and support they want from the government and providers during the transfer. We have used this information to develop a roadmap, with the details of how the transfer will happen.

These roadmaps show what people with disability, families and staff can expect when new providers are announced, in the time leading up to the transfer, and beyond.

Transfer roadmap for people with disability and families

Preparing for the transfer: Residents and families Preparing for the transfer: Residents and familiesPDF (307.02 KB)

Preparing for the transfer: Residents and families - Easy English Preparing for the transfer: Residents and families - Easy EnglishPDF (1.28 MB)

Preparing for the transfer: Residents and families Preparing for the transfer: Residents and familiesDOC (379.13 KB)

Transfer roadmap for staff

Preparing for the transfer: Workforce Preparing for the transfer: WorkforcePDF (285.59 KB)

Preparing for the transfer: Workforce Preparing for the transfer: WorkforceDOC (378.74 KB)

What happens next: meeting your new provider

We know that people with disability, families and staff are keen to meet their new providers as soon as possible. We have made arrangements for meeting sessions for families and staff, to take place in September and October 2018.

At these sessions, families can meet some of the senior leaders from their new provider and get to know more about how they operate. Families will also hear from the Department of Health and Human Services and the provider about how they will support people with disability and families to transfer.

Providers will also visit residents in their group home and participants in respite facilities in the coming months.

Key dates

People with disability and their families will be supported to transfer to new providers from February 2019, with employees seconded to a successful provider.

Following the secondment period, the workforce will be supported to become employees of the new providers on 1 January 2021 through an offer of employment.

Timeline at a glance

February to April 2018: Shortlisted providers were invited to submit detailed tender proposals.

April to June 2018:

  • evaluation of shortlisted tender proposals
  • the transfer roadmap was developed with people with disability, families and staff through a collaborative (co-design) process

August 2018: Successful providers announced

Mid to late 2018: Transfer readiness begins, with many activities (meetings, forums etc.) to ensure people with disability, families and staff are informed, prepared and supported ahead of the transfer. The successful providers will meet residents in their homes and respite facilities, and with families and staff during meeting sessions in the coming months

From February 2019: Service transfer to new providers begins. Monitoring by the government through a strict performance and monitoring regime post transfer

Find out more about the Performance and Monitoring Regime:

Victoria’s Performance and Monitoring  Regime Victoria’s Performance and Monitoring RegimePDF (951.46 KB)

Support for people with disability and their families

Over the transfer period, residents, respite users and family members can speak to a staff member or call the Department of Health and Human Services on 1300 156 631.

In addition, the government has engaged VALID (for group home residents and families) and Carers Victoria (for respite service users and families) to keep people informed about the transfer through newsletters, information sessions and their websites.

Subscribe to the VALID newsletter, or get information and support, by calling 1800 655 570.

Carers Victoria can be contacted on 1800 242 636.

More information

Victorian disability reforms fact sheet Victorian disability reforms fact sheetPDF (1.63 MB)