| Fulfil our legislative obligations by effectively administering and supporting compliance with the Long Service Portability Act 2018 (Vic)(the Act). | - Implement a sound internal understanding of our obligations through an effective corporate Compliance Framework.
- Facilitate an effective, diverse and strategic Governing Board.
- Establish a well-functioning, committed and capable Management team and staff and who collaborate in a holistic and collegiate manner.
- Establish effective systems and processes to give effect to the PLSA’s obligations.
- Implement a robust Complaint Handling Framework.
- Facilitate a sound external understanding of compliance with the Act and enforce those obligations using an effective external Compliance Framework.
| - Ensure policies and procedures and other internal controls are in place which facilitate compliance with our obligations.
- Ensure the Secretariat communicates effectively and in a timely manner.
- With training, ensure all staff understand their part in helping the PLSA to comply with its obligations.
- Set up effective ‘back office’ systems, policies and procedures.
- Ensure all engagement is recorded accurately and stored in accordance with PLSA Records Management Framework.
| - PLSA is compliant with its legislative obligations.
- The Governing Board is established and meets and operates in accordance with its obligations and Governing Board Charter.
- Authority Staff and Management understand and effectively execute their legislative obligations.
- PLSA records and resolves complaints in accordance with our Complaint Handling Framework.
- Authority decisions are made in accordance with the Act and internal policies and procedures.
- Eligible Workers are aware of their rights under the legislation.
- There is accurate information on scheme coverage.
| - Positive reports from external regulators and auditors
- Minimal or no unresolved complaints from stakeholders.
- Governing Board makes decisions in a timely manner.
- Compliance staff attend regulator forums and training.
- Compliance actions do not fail on procedural grounds.
- Website and supporting material clearly outline avenues of redress.
- Positive audit of the PLSA Records Management Framework.
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| Implement effective responsible budget and investment strategies which grow levy funds and deliver long-term sustainability. | - Implement a 5-year strategic budget.
- Implement a Governing Board-endorsed Investment Strategy Policy.
- Investment strategy and performance is monitored and reviewed annually.
| - Governing Board endorses a 5-year operational budget.
- Develop policies and procedures to manage the investment portfolio in accordance with risk and return profile outlined in the Investment Strategy Policy.
- Actuarial review completed each year.
| - Ensure each scheme has adequate assets to meets it future member liabilities benefits.
- Investment of funds creates a long-term surplus of assets over liabilities.
- The PLSA has a good reputation in managing the scheme funds.
| - Ensure maximum number of eligible employers are registered and paying the levy.
- Administration charge to each scheme less than $50 per worker.
- Sufficient headroom in actuary review.
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| Be clear, consistent, transparent and responsive in our stakeholder communications which encourages registration and levy payments and ensures that eligible workers and employers are aware of their rights and obligations. | - Look for opportunities to proactively communicate with stakeholders.
- Develop excellence in stakeholder interaction.
- Staff are trained to be as effective when in the field as in the office.
- Ensure sound legal advice is obtained.
| - Develop and execute long term Communications Strategy.
- Effective staff training, mentoring and monitoring of engagement.
- Efficient allocation of staff and resources to outreach activities.
| - PLSA messaging and education about obligations reaches the maximum number of employers and eligible workers possible.
- The needs of employers and eligible workers are met.
- PLSA has a monitoring mechanism to analyse PLSA interaction with stakeholders to inform service delivery improvements.
| - 75,000 workers registered with the PLSA by the end of 2019-20 (BP3 measure).
- 4,000 employers are registered with the PLSA by the end of 2019-20.
- Stakeholders provide positive feedback about their interaction with the PLSA.
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| Maintain a healthy and safe workplace with a culture that encourages engaged, resilient and solution-focused staff. | - Ensure facilities are safe and fit-for-purpose.
- Design, write and implement required HR and WHS Policies and associated processes.
- Build a culture that is collegiate, effective and values-based.
- Identify and recommend appropriate HR/Payroll/WHS systems.
- Ensure there is a fit-for-purpose training plan.
- Routinely consider workplace physical and psychological risks and implement appropriate controls to mitigate and manage them.
| - Participate collaboratively with other Government departments, agencies and vendors.
- Determine HR/Payroll/WHS systems requirements.
- Source, develop and deliver fit-for-purpose staff training.
- High priority policies and procedures written and approved.
- Design and roll out Performance Development Plan (PDP) process across the Authority.
- Conduct first employee survey across the Authority.
- Establish WHS compliance requirements such as a risk register, Occupational Health and Safety Committee, first aid and floor wardens.
| - PLSA is compliant with employment and WHS related obligations.
- Staff culture is positive, and staff have a willingness to work together to achieve outcomes.
- Staff have an effective worker voice and adequate representation.
- Engagement with the PDP process will allow performance to be assessed in a fair, consistent manner.
- Learning and Development opportunities allow staff to effectively perform their roles.
- Systems have been implemented that are cost effective and suitable for PLSA to enhance efficiency and effectiveness.
- Data is gathered to establish a baseline and determine HR reporting requirements for future years.
| - WHS is monitored and regularly discussed with staff.
- At least 80% rate of PLSA employees complete employee survey.
- Staff turnover metrics.
- 100% of staff complete Performance Development Plans.
- At least 80% of staff complete staff learning and development sessions.
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| Implement innovative, secure, resilient and integrated information technology environment that supports effective operations now and into the future. | - Utilisation of technology that enables our objectives.
- All prudent practices are utilised in the protection of data and privacy.
- The right data is accessible to authorised staff.
- PLSA takes all reasonable precautions to protect its network and information sources from cyber attack and data breaches.
- PLSA conforms to all applicable cyber security, privacy and data protection regulations and guidelines.
- Implement robust IT governance frameworks.
| - Complete Enterprise Architecture blueprint and roadmap.
- Create IT Strategy in line with Corporate Plan, Enterprise Architecture and IT policies and procedures.
- Evaluate and implement appropriate analytics platform.
- Develop and communicate IT Change and Incident Management processes to all stakeholders.
- Perform penetration testing and vulnerability assessments.
- Provide staff training program on cyber security awareness.
- Enhance Disaster Recovery capabilities.
- Develop necessary IT policies and procedures.
- Ensure records and document management processes conform to Public Records Office Victoria’s guidelines.
| - Up-to-date and accurate information is accessible to all authorised staff.
- Data is kept and transported securely.
- IT services are relevant, intuitive to use and meet business needs.
- All IT service providers understand PLSA’s change and incident management processes.
- End-to-end Disaster Recovery tests are performed.
- PLSA has appropriate IT policies and procedures.
- PLSA has a Records Management Framework with appropriate technology that is compliant with the Public Records Office of Victoria.
- IT resources and budget are managed closely, achieving the best possible outcomes.
| - PLSA produces an IT Strategy and Enterprise Architecture which meets current and future business needs.
- Fully resourced and costed Project Portfolio has been approved by the PLSA Executive.
- IT changes and incidents are managed in accordance with agreed processes.
- End-to-end Disaster Recovery test is performed successfully.
- Required set of IT policies and procedures are understood by staff.
- Repositories of PLSA’s records are compliant with the Public Records Office of Victoria standards.
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| Protect the long-term interests of the Authority through effective regulation using governance, strategic risk management and clear policies and procedures. | - Establish excellent governance practices to ensure the integrity, accountability and reputation of the PLSA.
| - Implement effective corporate planning process, performance management framework and annual reporting process that ensures public accountability and transparency of the Authority’s performance.
- Ensure appropriate governance oversight through the Audit and Risk Committee.
- Use risk management to make strategic decisions.
- Implement, communicate and maintain key corporate policies and procedures.
- Facilitate effective internal control and risk-based internal audit program.
| - The PLSA can demonstrate that governance and risk management responsibilities of the Governing Board are being effectively controlled and discharged.
| PLSA:
- produces a Corporate Plan
- has a performance management process
- produces an Annual Report and
- undertakes other reporting
- in compliance with its obligations.
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