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Appendix

Overview of the Portable Long Service Authority's operational key performance measures.

Objective Strategy/Initiative Activity Outcome Measures
Fulfil our legislative obligations by effectively administering and supporting compliance with the Long Service Portability Act 2018 (Vic)(the Act).
  • Implement a sound internal understanding of our obligations through an effective corporate Compliance Framework.
  • Facilitate an effective, diverse and strategic Governing Board.
  • Establish a well-functioning, committed and capable Management team and staff and who collaborate in a holistic and collegiate manner.
  • Establish effective systems and processes to give effect to the PLSA’s obligations.
  • Implement a robust Complaint Handling Framework.
  • Facilitate a sound external understanding of compliance with the Act and enforce those obligations using an effective external Compliance Framework.
  • Ensure policies and procedures and other internal controls are in place which facilitate compliance with our obligations.
  • Ensure the Secretariat communicates effectively and in a timely manner.
  • With training, ensure all staff understand their part in helping the PLSA to comply with its obligations.
  • Set up effective ‘back office’ systems, policies and procedures.
  • Ensure all engagement is recorded accurately and stored in accordance with PLSA Records Management Framework.
  • PLSA is compliant with its legislative obligations.
  • The Governing Board is established and meets and operates in accordance with its obligations and Governing Board Charter.
  • Authority Staff and Management understand and effectively execute their legislative obligations.
  • PLSA records and resolves complaints in accordance with our Complaint Handling Framework.
  • Authority decisions are made in accordance with the Act and internal policies and procedures.
  • Eligible Workers are aware of their rights under the legislation.
  • There is accurate information on scheme coverage.
  • Positive reports from external regulators and auditors
  • Minimal or no unresolved complaints from stakeholders.
  • Governing Board makes decisions in a timely manner.
  • Compliance staff attend regulator forums and training.
  • Compliance actions do not fail on procedural grounds.
  • Website and supporting material clearly outline avenues of redress.
  • Positive audit of the PLSA Records Management Framework.
Implement effective responsible budget and investment strategies which grow levy funds and deliver long-term sustainability.
  • Implement a 5-year strategic budget.
  • Implement a Governing Board-endorsed Investment Strategy Policy.
  • Investment strategy and performance is monitored and reviewed annually.
  • Governing Board endorses a 5-year operational budget.
  • Develop policies and procedures to manage the investment portfolio in accordance with risk and return profile outlined in the Investment Strategy Policy.
  • Actuarial review completed each year.
  • Ensure each scheme has adequate assets to meets it future member liabilities benefits.
  • Investment of funds creates a long-term surplus of assets over liabilities.
  • The PLSA has a good reputation in managing the scheme funds.
  • Ensure maximum number of eligible employers are registered and paying the levy.
  • Administration charge to each scheme less than $50 per worker.
  • Sufficient headroom in actuary review.
Be clear, consistent, transparent and responsive in our stakeholder communications which encourages registration and levy payments and ensures that eligible workers and employers are aware of their rights and obligations.
  • Look for opportunities to proactively communicate with stakeholders.
  • Develop excellence in stakeholder interaction.
  • Staff are trained to be as effective when in the field as in the office.
  • Ensure sound legal advice is obtained.
  • Develop and execute long term Communications Strategy.
  • Effective staff training, mentoring and monitoring of engagement.
  • Efficient allocation of staff and resources to outreach activities.
  • PLSA messaging and education about obligations reaches the maximum number of employers and eligible workers possible.
  • The needs of employers and eligible workers are met.
  • PLSA has a monitoring mechanism to analyse PLSA interaction with stakeholders to inform service delivery improvements.
  • 75,000 workers registered with the PLSA by the end of 2019-20 (BP3 measure).
  • 4,000 employers are registered with the PLSA by the end of 2019-20.
  • Stakeholders provide positive feedback about their interaction with the PLSA.
Maintain a healthy and safe workplace with a culture that encourages engaged, resilient and solution-focused staff.
  • Ensure facilities are safe and fit-for-purpose.
  • Design, write and implement required HR and WHS Policies and associated processes.
  • Build a culture that is collegiate, effective and values-based.
  • Identify and recommend appropriate HR/Payroll/WHS systems.
  • Ensure there is a fit-for-purpose training plan.
  • Routinely consider workplace physical and psychological risks and implement appropriate controls to mitigate and manage them.
  • Participate collaboratively with other Government departments, agencies and vendors.
  • Determine HR/Payroll/WHS systems requirements.
  • Source, develop and deliver fit-for-purpose staff training.
  • High priority policies and procedures written and approved.
  • Design and roll out Performance Development Plan (PDP) process across the Authority.
  • Conduct first employee survey across the Authority.
  • Establish WHS compliance requirements such as a risk register, Occupational Health and Safety Committee, first aid and floor wardens.
  • PLSA is compliant with employment and WHS related obligations.
  • Staff culture is positive, and staff have a willingness to work together to achieve outcomes.
  • Staff have an effective worker voice and adequate representation.
  • Engagement with the PDP process will allow performance to be assessed in a fair, consistent manner.
  • Learning and Development opportunities allow staff to effectively perform their roles.
  • Systems have been implemented that are cost effective and suitable for PLSA to enhance efficiency and effectiveness.
  • Data is gathered to establish a baseline and determine HR reporting requirements for future years.
  • WHS is monitored and regularly discussed with staff.
  • At least 80% rate of PLSA employees complete employee survey.
  • Staff turnover metrics.
  • 100% of staff complete Performance Development Plans.
  • At least 80% of staff complete staff learning and development sessions.
Implement innovative, secure, resilient and integrated information technology environment that supports effective operations now and into the future.
  • Utilisation of technology that enables our objectives.
  • All prudent practices are utilised in the protection of data and privacy.
  • The right data is accessible to authorised staff.
  • PLSA takes all reasonable precautions to protect its network and information sources from cyber attack and data breaches.
  • PLSA conforms to all applicable cyber security, privacy and data protection regulations and guidelines.
  • Implement robust IT governance frameworks.
  • Complete Enterprise Architecture blueprint and roadmap.
  • Create IT Strategy in line with Corporate Plan, Enterprise Architecture and IT policies and procedures.
  • Evaluate and implement appropriate analytics platform.
  • Develop and communicate IT Change and Incident Management processes to all stakeholders.
  • Perform penetration testing and vulnerability assessments.
  • Provide staff training program on cyber security awareness.
  • Enhance Disaster Recovery capabilities.
  • Develop necessary IT policies and procedures.
  • Ensure records and document management processes conform to Public Records Office Victoria’s guidelines.
  • Up-to-date and accurate information is accessible to all authorised staff.
  • Data is kept and transported securely.
  • IT services are relevant, intuitive to use and meet business needs.
  • All IT service providers understand PLSA’s change and incident management processes.
  • End-to-end Disaster Recovery tests are performed.
  • PLSA has appropriate IT policies and procedures.
  • PLSA has a Records Management Framework with appropriate technology that is compliant with the Public Records Office of Victoria.
  • IT resources and budget are managed closely, achieving the best possible outcomes.
  • PLSA produces an IT Strategy and Enterprise Architecture which meets current and future business needs.
  • Fully resourced and costed Project Portfolio has been approved by the PLSA Executive.
  • IT changes and incidents are managed in accordance with agreed processes.
  • End-to-end Disaster Recovery test is performed successfully.
  • Required set of IT policies and procedures are understood by staff.
  • Repositories of PLSA’s records are compliant with the Public Records Office of Victoria standards.
Protect the long-term interests of the Authority through effective regulation using governance, strategic risk management and clear policies and procedures.
  • Establish excellent governance practices to ensure the integrity, accountability and reputation of the PLSA.
  • Implement effective corporate planning process, performance management framework and annual reporting process that ensures public accountability and transparency of the Authority’s performance.
  • Ensure appropriate governance oversight through the Audit and Risk Committee.
  • Use risk management to make strategic decisions.
  • Implement, communicate and maintain key corporate policies and procedures.
  • Facilitate effective internal control and risk-based internal audit program.
  • The PLSA can demonstrate that governance and risk management responsibilities of the Governing Board are being effectively controlled and discharged.
PLSA:
  • produces a Corporate Plan
  • has a performance management process 
  • produces an Annual Report and 
  • undertakes other reporting
  • in compliance with its obligations.

Reviewed 18 February 2020

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