Publications - Victorian Ombudsman

The Victorian Government publications directory enables you to discover government publications and maps online. All publications are available for download from departmental websites.

For Legislation

To download authorised legislation, visit Legislation.vic.gov.au

To purchase hardcopy legislation:

SAI Global Bookshop
85 Buckhurst Street
South Melbourne VIC 3205
Telephone: 131 242
SAI Global offers a print on demand service. There may be a short wait while they print your legislation. Alternatively, please order by phone or online.

For Maps

To purchase hardcopy Topographic Maps 1:50,000 & 1:25,000

Visit Vicmap Topographic - Hardcopy Maps to locate a list of retailers.

Local Histories

Visit the Royal Historical Society of Victoria bookshop

 

The Royal Historical Society of Victoria
239 A'Beckett Street
Melbourne VIC 3000
Telephone: (03) 9326 9288

Should you require further assistance in accessing government publications, please contact the Victorian Government Contact Centre on 1300 366 356

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  • 37Entries

    Publications

    The Victorian Government provides a range of publications from departments and agencies.

  • Showing Publications
    • 2014 Annual Report
      2014 Annual Report - Report

      Tabled in Parliament 4 September 2014.

      Type: Report

      Category: Other

      Victorian Ombudsman

    • 2015 Annual Report
      2015 Annual Report - Report

      The Victorian Ombudsman's annual report was tabled on 7 October 2015.

      The Ombudsman's annual report for 2014–15 shows approaches from the public increased to 38,980 in the financial year, of which 92 per cent were dealt with within 30 days. The office completed 3,256 formal enquiries and investigations, over 500 more than last year.

      Type: Report

      Category: Other

      Victorian Ombudsman

    • 2016 Annual Report
      2016 Annual Report - Report

      The Victorian Ombudsman 2016 Annual Report was tabled on 11 October 2016.

      Type: Report

      Category: Other

      Victorian Ombudsman

    • Complaints to the Ombudsman: resolving them early - July 2018
      Complaints to the Ombudsman: resolving them early - July 2018 - Report

      The Complaints to the Ombudsman: resolving them early casebook was tabled in the Victorian Parliament on 25 July 2018.

      Type: Report

      Category: Other

      Victorian Ombudsman

    • Conducting internal investigations into misconduct
      Conducting internal investigations into misconduct - Guidelines

      This guide is for people working in government agencies and local councils who need to carry out an internal investigation into alleged misconduct.

      A well-conducted internal investigation helps ensure those who have engaged in improper conduct are identified and dealt with appropriately. It can also help clear those who have been wrongly suspected or accused.

      Type: Guidelines

      Category: Justice, Local Government

      Victorian Ombudsman

    • Conflict of interest by an Executive Officer in the Department of Education and Training
      Conflict of interest by an Executive Officer in the Department of Education and Training - Report

      The Ombudsman tabled a report in the Victorian Parliament on 3 September 2015 into a former Education department executive found to have negotiated and accepted a high level job and shareholdings in a company while he was responsible for making funding decisions and investigating a Registered Training Organisation (RTO) with a close connection to the company.

      Type: Report

      Category: Education

      Victorian Ombudsman

    • Councils and complaints – A good practice guide
      Councils and complaints – A good practice guide - Guidelines

      This guide has been prepared in consultation with all Victorian councils and key stakeholders. It provides practical and useful advice to assist councils in ensuring that their complaint handling systems are effective, efficient and promote fairness, integrity, respect for human rights and administrative excellence in the public sector.

      Type: Guidelines

      Category: Local Government

      Victorian Ombudsman

    • Councils and complaints – A report on current practice and issues
      Councils and complaints – A report on current practice and issues - Report

      This report outlines the key results and themes arising from our consultation with councillors, council staff and other stakeholders, including survey responses. It provides the underlying basis for good practice in complaint handling and further illuminates the reasoning behind the content of the Good Practice Guide.

      Type: Report

      Category: Local Government

      Victorian Ombudsman

    • Good Practice Guide to Dealing with Challenging Behaviour
      Good Practice Guide to Dealing with Challenging Behaviour - Report

      Victorian government departments, local councils and other agencies dealing with challenging behaviour from members of the public will benefit from a new guide tabled in the Victorian Parliament today.

      Type: Report

      Category: Community, Local Government

      Victorian Ombudsman

    • Implementing OPCAT in Victoria: report and inspection of the Dame Phyllis Frost Centre - November 2017
      Implementing OPCAT in Victoria: report and inspection of the Dame Phyllis Frost Centre - November 2017 - Report

      This report was tabled in Parliament on 30 November 2017.

      Type: Report

      Category: Justice

      Victorian Ombudsman

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