As your ambulance service we welcome your thoughts, comments and feedback.

Ambulance Victoria supports all types of research where the benefits outweigh the associated risks. Participation in current and future research projects is governed via our research governance process. All applications must comply with the Research Application Guidelines.

Applications for revocation (appeals) are initiated by, or on behalf of, patients / consumers. Pursuant to s60, patients / consumers may lodge an application for revocation with the Tribunal at any time against their continued treatment as involuntary or security patient, and the Tribunal is required to commence the hearing of an applications for revocation without delay. A friend, relative or community visitor may lodge an application for revocation with the Tribunal on behalf of a patient / consumer.

All cooling tower systems must be registered in Victoria. A penalty applies if you do not register a cooling tower.

There are a number of ways you can provide feedback or make a complaint about the services that the department funds and provides.

People with a disability are provided with financial assistance so they can have greater control over their lives.

You can make a complaint to us about:

- a disability service you receive
- how a disability service has handled your complaint.

This form can be used to claim general expenses. Itemised, original receipts must accompany the completed form. Please note there are separate forms for claiming costs related to travel, accommodation, pharmacy, home services and medical excess.

If you’re not satisfied with your health service provider, it’s OK to raise your concerns with them directly. We ask you to do this before lodging a complaint with us. Speaking directly with your health service provider is often the quickest and easiest way to resolve complaints.

Complaints about care, treatment or billing by a hospital are usually managed by a complaint liaison officer or patient representative – ask the hospital for more information.

Complaints about health records are usually managed by an organisation's health records manager or Freedom of Information (FOI) officer.

Smaller health service providers may not employ a dedicated complaint liaison officer or health records manager, but should still have someone in charge of handling complaints.

If you are unable to take your complaint to the health service provider directly, then ask us for help.

Complaints about health service providers can be made on the basis of failing to provide satisfactory care, lack of information, negligence or other issues. The first step should be for the consumer to approach the health provider to discuss their concerns. The Health Services Commissioner is available when issues cannot be resolved at the health service level.