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Transfer of disability accommodation and respite services

In 2019, we are transferring government disability accommodation and respite services to 5 non-government providers:

  • House with No Steps
  • Life Without Barriers
  • Melba Support Services
  • Possability
  • Scope

These services are also called Supported Independent Living and Short Term Accommodation and Assistance.

The transfer will help to deliver a successful National Disability Insurance Scheme (NDIS) in Victoria by giving people with disability more choice and control over their services and supports.

Choosing the best providers through rigorous assessment

We invited non-government providers to submit an Expression of Interest (EOI) in 2017.

We used strict criteria to assess these providers. We made sure they met our quality and safety requirements and shared our commitment to people with disability and staff. The shortlisted providers were then further evaluated as part of a tender process in 2018.

The 5 providers we selected are all high-quality, not-for-profit providers that:

  • share our commitment to achieving the best outcomes for people with disability
  • understand the NDIS, and are already delivering innovative supports that meet the needs of the individual
  • have safeguards in place to protect people with disability and their families
  • have a commitment to a positive workplace and the development of their staff

A transfer with strict conditions

The most important things for people with disability and families will stay the same.

  • Staff are also transferring to the new providers so people with disability will still have support from staff they know and trust.
  • People with disability will receive high-quality services from day one, with minimal disruption.
  • Access to transport will not change. People with disability will continue to be able to take part in social and community activities.
  • People with disability will have the same access to independent and peer advocacy services.
  • There won’t be any change to the ownership of government houses or those owned by third parties.

Before each transfer can take place, we ask providers to prove they are ready to start delivering services. We do this by ensuring they have met a number of mandated milestones.

This makes sure that we transfer services in a safe and consistent way. It ensures people with disability remain at the centre and that staff transfer on fair conditions.

A transfer shaped by people with disability, families and staff

Since 2016, we have used a co-design process to shape the transfer. During this time, we worked with people with disability, their families, service providers and staff.

Through interviews and workshops, we established the strict conditions placed on the transfer. This process also helped to determine the evaluation criteria we used to measure and test the quality of the providers chosen to deliver services.

Supporting people with disability and their families to transfer

These co-design conversations also helped shape a transfer roadmap, which outlines what to expect during transfer.

We are working with the providers to deliver on the roadmap so that people with disability, families and staff are supported during transfer and know how to ask questions.

Throughout the transfer residents, respite users and family members can speak to a staff member in their house or call the Families Transfer Hotline on 1300 156 631.

We have also engaged VALID and Carers Victoria to keep you informed about the transfer.

Group home residents and families can subscribe to the VALID newsletter, or get information and support, by calling 1800 655 570.

Monitoring the new providers

We are overseeing how the 5 providers are delivering services through a seven-year performance and monitoring regime. The regime focuses on making sure providers are delivering the highest standards of safety, service quality and workforce development.

Find out more about the Performance and Monitoring Regime:

Respite service users and families can contact Carers Victoria on 1800 242 636.

Reviewed 12 July 2019

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