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Managing quality

Understand why quality is important and what systems and controls can help ensure the project is successfully delivered to the required quality, remains fit for purpose and meets the requirements of the functional brief, technical specifications and design documentation.

For construction projects, quality management is the process for ensuring that the outputs, benefits and methods of delivery meet project and stakeholder expectations. This involves meeting the requirements of the functional brief, technical specifications and any detailed design documentation.

Quality management is important for ensuring that project outputs are fit for purpose and meet the expectations of the users and operator. Throughout the project lifecycle, it is important to consider operational outcomes and whole-of-life maintenance expectations to ensure that intended project benefits are realised after the handover of project outputs to the operator.

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