Webinar transcript: Changes to Working with Children Check
14 October 2014
Jonathan Kaplan (Social Services Regulator): Good afternoon and welcome to the Social Services Regulators webinar about the upcoming changes to the Working with Children's scheme. My name's Jonathan Kaplan and I'm the Social Services Regulator, and I will be leading today's discussion as your facilitator for today and answering some of the questions that you've submitted. Today, I'm joined by Juanita Pope, the chief executive officer of VCOSS, the Victorian Council of Social Services, who will ask some questions that were submitted ahead of today's webinar. Jess Low, the Executive Director of Worker Screening and Child Safety Reform is also joining us today. I'd like to begin by acknowledging the Traditional Owners and Custodians of the lands on which we are joining this webinar from. I acknowledge and respect the knowledge, traditions, and customs that have been sustained over 60,000 years, and I'm joining you from the lands of the Wurundjeri people of the Kulin Nation, and I pay my respects to elders past, present, and acknowledge Aboriginal and Torres Strait Islander people in attendance today. Next slide. Thank you.
A good starting point is who is the Social Services Regulator? And in terms of introducing us, I think an important starting point is that we've had a great response to the invitation to this webinar because there is a great level of interest in the changes to the Working with Children scheme and the significant commitment of organisations to play their part in keeping children safe. Some of you attending the webinar today may not have interacted with us at the SSR before. So as a starting point, as I said, let me tell you a little bit about who we are and what we do. We are an independent statutory authority that exists to safeguard the rights of children as well as people who use social services in Victoria. We were established in 2024 replacing the human services regulator. In February of this year, we grew considerably to incorporate a number of additional regulatory schemes that go to support child safety. This was in response to recommendations of the 2025 Rapid Child Safety Review.
Today, we oversee or regulate the Working with Children and NDIS Worker Check Schemes, the Reportable Conduct Scheme, Child Safe Standards, Worker Care Exclusion Scheme, and the Social Services Standards. In July of this year, additional reforms, next slide please, were introduced to strengthen the Working with Children scheme in line with recommendations made in the Rapid Child Safety Review of last year. As a result of these changes at the SSR, we can now consider child safety risk information when making decisions about whether a person should hold a Working with Children Check clearance. What this means is that it now includes allegations that have not resulted in a criminal charge or conviction or a regulatory or disciplinary finding such as reportable conduct can be considered.
At the SSR, we can also issue an interim bar to an applicant or suspend a person's Working with Children clearance if it's in the best interest of children's safety. These powers allow the SSR to stop a person from working with children while it assesses their suitability to hold a Working with Children Check clearance. In addition, an internal review process has replaced the Victorian Civil and Administrative Tribunal, better known I think to all of us as VCATs, merits review process where people may wish to have a decision to refuse a Working with Children Check clearance or revocation reconsidered. Those are the reforms that we've implemented to date, but today we're focusing on the changes to the Working with Children Check that will be commencing on Monday the 19th of October. If you would like more information about the changes that commenced in July, there is a link in the handout dropdown on your screen. Next slide please.
The changes that we're talking about today are being implemented to further strengthen the child safeguarding system and best protect children. There are two key elements, the introduction of the Working with Children Connect and mandatory child safety training. Working with Children Connect is a new online service that will commence on Monday, that's Monday the 19th of October. This will give organisations, sole traders, and agencies greater responsibility for ensuring that people they engage in child-related work hold a valid Working with Children Check clearance. And importantly, it will mean those organisations are informed if a worker or volunteer has been excluded from the Working with Children Check scheme. It will also give us at the SSR more accurate and up-to-date information about where people with a Working with Children Check Clearance are working or volunteering. Having this information means that if somebody's clearance status changes, we can quickly identify who needs to be informed.
For you as an organisation, this means you have new responsibilities in relation to your workers, both paid workers and volunteers. First, before engaging a worker, you will need to verify the person's eligibility to hold a Working with Children Check and to do child-related work. You can do this using the Working with Children Check status checker. Once you decide to engage that person, you will need to connect them to your organisation by inputting details into Working with Children Connect. These details are the person's name, address, email, phone number, and Working with Children application or clearance number. That is the totality of the information. You will need to keep accurate records to show that you have completed the required checks. And finally, you will need to keep your and your worker's information up to date in Working with Children Connect.
To start preparing now, organisations can use the Working with Children Status Checker on the Service Victoria website to verify your workers' Working with Children clearance status. Make sure you have information about workers ready to enter into Working with Children Connect when it becomes available on Monday the 19th of October. Review your internal processes and identify where changes may be needed. This may be your recruitment policies, onboarding, record keeping, and workforce management processes. Next slide please. This slide gives you a look into how Working with Children Connect will appear on the Service Victoria platform. There is limited information required to connect your workers to your organisation. There is also the capacity to do bulk uploads of details of workers to make this process as easy as possible.
If we can go to the next slide, please. The second change being introduced is new mandatory child safety training. This has been introduced to build a consistent understanding of child safety responsibilities across Victoria's child-related workforce. The training will be mandatory for new Working with Children Check applicants, people renewing their clearances, and people changing from a volunteer clearance to an employee clearance. The training is online, undertaken as part of the Working with Children application process, and takes approximately 45 minutes to complete. The training will be suitable for all sectors and settings that need a Working with Children Check clearance. The topics covered in the training include the role we all play in keeping children safe, respectful and appropriate behaviour with children, the prevalence of child abuse, recognising concerning behaviour and grooming risk factors, and importantly, responding and acting when concerned about a child's safety. This is an important step in building community understanding of child safe practises and how we can all work to keep children safe and spot risks.
Before we go to the question and answer section, I want to acknowledge that these reforms will have an impact on a broad range of organisations. The changes have been introduced quickly by the Victorian government to respond to the risks and issues identified by the rapid review. At the SSR, we are committed to providing organisations with support and guidance to help you understand and adopt the changes as we all work to reduce risk and create child-safe environments. If we can go to the next slide, please.
We're now at the question and answer stage, and I want to thank everybody for submitting questions as part of their registration. We've received hundreds of questions across a diverse range of topics. In today's session, we'll address some of the most common questions asked. While we won't have time to answer every question that was submitted, we have published more than a hundred FAQs on our website, and we will continue to update these FAQs to help support you next week and beyond. Now I would like to hand over to Juanita Pope, who is going to facilitate this session, this part of the webinar. Juanita represents a very large proportion of organisations that undertake child-related work. And with that, I'd like to introduce and hand over to Juanita.
Juanita Pope (CEO Victorin Council of Social Service): Thank you so much, Jonathan, and thanks everyone for joining us today. It's a real pleasure to be here with you all, and it's wonderful to have been invited by the Social Services Regulator to ask some of the questions that have been submitted in advance of this webinar that community organisations and other organisations working with children right across this state are looking for answers to as we progress towards the implementation date of these very important reforms. Now, as Jonathan said, for those who don't know me, I'm Juanita. I'm the CEO of VCOSS, the Victorian Council of Social Service, which is the peak body for social and community sector organisations in Victoria.
VCOSS has been working with the Social Services Regulator for quite some time now and was heavily involved in both before and in the run-up to its establishment, including on the approach to children safety issues. But I also want to acknowledge that many people who are joining this webinar today will not have had an opportunity yet to meet the team at the Social Services Regulator or indeed to have needed to have interaction with the Social Services Regulator. So it is so fantastic to see such a broad turnout of people today here with us who are really keen to know what's changing, how you can make sure that you are complying with the new requirements, and make sure that you are all in a strong position to continue to do the important work that you do to support children's safety and health and wellbeing in this state. So well done for joining us today. You are not alone and we're going to try and crack on through as many of these questions as we can so that you get the information you need in the lead up to the 19th of October.
So first of all, I've got some questions that relate to the portal access and administration. And my first question I think Jess is going to answer, and that is, Jess, some organisations have been asking about the difference between verifying a worker and connecting a worker using Working with Children Connect. Can you just talk us through those two requirements?
Jessica Low (Executive Director, Child Safety Reform at Social Services Regulator): Yeah, thanks, Juanita. It's a really good question. So verifying a worker and connecting a worker are two separate steps. Before engaging a worker, organisations need to use the Working with Children's Status Checker to verify that the worker is able to do child-related work. And then once the organisation decides to engage the person, they can then use the new system Working with Children Connect to connect them to the organisation. And as Jonathan has been over in his presentation, connecting a worker essentially creates a record of the relationship between the worker and the organisation, and it'll mean then that the organisation is able to receive notifications if the worker's Working with Children clearance status changes.
Juanita Pope: Great. Thanks, Jess. That's helpful. And for organisations who are getting ready to use the Working with Children Connect for the first time, one of the questions that has been submitted quite a lot in advance of this webinar is how do I get started? Can you talk us through those first steps?
Jessica Low: Yeah, absolutely. It is a reasonably straightforward process. So to access Working with Children Connect, organisations first need to create a Service Victoria account if they don't already have one. You can create one at the Service Victoria website if you don't already have an account. Then once you've signed in, you'll need to set up a business profile for your organisation, and then you can access Working with Children Connect also through the Service Victoria website and start connecting your workers and volunteers. And you can also give other authorised staff of your organisation access to your organization's profile so that they can help manage the requirements and the updating of information.
Juanita Pope: Thanks, Jess. And what about timeframes? Can you talk us through the timeframes for connecting both paid workers and volunteers in Working with Children Connect?
Jessica Low: Yeah, absolutely. So as Jonathan has said, from the 19th of October, organisations need to use Working with Children Connect to notify the SSR of the people that they engage or cease to engage in child-related work. The requirements differ somewhat between paid workers and volunteers. So for paid workers, organisations need to notify the SSR within seven days of engaging or ceasing to engage the person or of a change in their contact details. For volunteers, organisations need to notify us within 21 days of engaging or ceasing to engage the person or of a change in their details. The other thing that's probably important to mention is the legislation doesn't require organisations on the 19th of October to immediately connect everyone who is already engaged by their organisations, but we would encourage organisations to connect all of their existing workers, so the people that they've engaged prior to the 19th of October, because as we've been talking about, that will mean that they're able to receive notifications when a worker's Working with Children clearance status changes.
And probably also just to reinforce what Jonathan has said, we obviously understand that organisations may need some time to establish systems and processes at their end, and so we are obviously committed to taking a really reasonable and proportionate approach to enforcement, but also really committed to providing the support and the guidance that we need to help organisations adopt the change.
Juanita Pope: Thanks, Jess. I think the reference to a hundred FAQs on your website already is a testament to your approach there of trying to work with organisations that work with children to make sure that they understand first and foremost what these changes are and how to comply rather than taking a heavy enforcement approach upfront. So that's very welcome news, I'm sure for many on the webinar. Next question is about organisations that have large numbers of workers and volunteers. So those organisations obviously will be wanting to manage this process efficiently. Can you explain whether organisations will be able to upload multiple workers at once or whether there's an option to connect their existing HR systems directly into the Working with Children Connect system?
Jessica Low: Yeah, of course. So initially direct integration with organisations' existing HR payroll or volunteer management systems won't be available, but Working with Children Connect will have a bulk upload function and that will allow organisations to connect multiple workers at once using a CSV file. So a CSV template will be available through the Working with Children Connect portal when it launches on the 19th of October. And as Jonathan mentioned earlier, all of those organisations who are keen to start getting organised or getting prepared now, they can do that by making sure that they've got up-to-date accurate information about their workers, so their names, their contact details, and their Working with Children application or clearance numbers.
Juanita Pope: To input that straight in, yes. Yep. Great. Thank you. Another question we've received is who should take responsibility for managing an organization's Working with Children Connect account? Now, some people have been wondering whether staff can be given access to that account to help meet an organization's obligations, and perhaps do you have any recommendations about how organisations might practically manage this requirement?
Jessica Low: Yeah, absolutely. So as I mentioned earlier, the organisations who are required to use Working with Children Connect can authorise staff to access the portal, and then those staff can upload relevant details and help manage the requirements on behalf of the organisation. In terms of recommendations, I think organisations should maybe consider nominating people who have already got responsibility for managing their workforce or their child safety obligations within the organisation, so for example, an HR manager or a volunteer coordinator. We would say it is probably a good idea to have more than one authorised staff member, if that's possible, for your organisation just for flexibility. And we would also say organisations should be in the practise of just undertaking a regular review of who has access and to update the permissions when required. So if somebody obviously leaves your organisation or leaves the role that they're undertaking.
Juanita Pope: Yeah. Great. Well, that's a good tip to have perhaps a couple of people if you can, so that you don't have those gaps in authorised personnel on these types of platforms. I think it's a common pitfall. Great tip. Thank you. Now, Jess, another one for you. Can workers make changes to the Working with Children Connect themselves, or is it only the organisation that engages them that can make those changes? So for example, could someone unlink themselves from the organisation that's engaged them without that organisation knowing?
Jessica Low: Yeah, it's a great question. So the answer is no. Only organisations or sole traders or agencies that are engaging or listing workers in child-related work have access to Working with Children Connect. So the individual workers are not able to update their personal information in the system or to unlink themselves from an organisation. And as Jonathan said earlier, just the rationale for that, it's really in line with the rapid review finding that it shouldn't really be left just to workers to tell the SSR where they're working or volunteering, because obviously if the worker doesn't provide accurate information, then the organisation may not be notified if their Working with Children clearance status changes, or for example, if they're excluded from the Working with Children Check scheme. So this reform aims to provide an additional safeguard.Juanita Pope: Thanks for that, Jess. And last question for you for a little while. What resources will be available to help organisations who want to use or need to use Working with Children Connect?
Jessica Low: Yes, great question. So there are four guidance videos that are now available on the Service Victoria website. So those videos will walk organisations through the process and we'll show you how to create a Service Victoria account and business profile, how to register businesses or business locations, how to notify the SSR about workers in Working with Children Connect, and also how to set up access management. So obviously organisations will be able to follow along at their own pace and then return to the videos later if they need a bit of a refresher or some extra guidance. And we will also include the links to those videos on the SSR website so people can find them quite easily alongside all of our frequently asked questions.
Juanita Pope: Great. Thanks so much, Jess. I'm going to move now into a new theme of questions, which is around who do the Working with Children Check Connect requirements apply to. Jonathan, a question for you. We know many organisations are raising questions about different kinds of employment arrangements and how they will interact with this new scheme. So for example, some workers might be employed by a head office or a central authority, but their work day-to-day is at a branch or a subsidiary organisation. Can you just talk us through who's responsible for verifying and connecting workers in those sorts of situations? Jonathan, you might need to come off mute.
Jonathan Kaplan: Thank you, Juanita. So the simple answer is the organisation that has the legal employment relationship is responsible for verifying that worker, and they're able to do that starting with the status checker and then connecting them through Working with Children Connect. So for example, if a worker is engaged by the head office but works at a subsidiary or a branch, it's the central authority head office that holds the responsibility as the legal employer for the registration and the connection. Where a worker's engaged in child-related work but goes on a day-to-day basis to another branch or related service, it still remains with the central authority, the legal employer to maintain that. One really important area to talk about is around labour hire agency arrangements, because we do know that in many of the child-related sectors there is use of labour hire arrangements, and in that situation, the labour hire agency is responsible because the labour hire agency is the employer.
There's FAQs on our website that provide more information and explain this that will assist people given that it can be quite complex. And one thing we're always really keen to be able to provide information to support people's organization's decision-making, but it may get to a point where organisations may want to seek their own independent advice. The other thing I'll just quickly say is separate to this, organisations that are covered by the Child Safe Standards, separate to Working with Children and Working with Children with Connect, should have their ways and systems and policies and systems of work that allow them to know who's entering premises, where they're conducting business with children. And so it sits alongside other processes that organisations would already have, but at the end of the day, the registering on Connect sits with the legal employer, which is the head office or statutory organisation body that sits across the top.
Juanita Pope: Yeah, fantastic. And obviously in that example, Jonathan, we're talking about different types of employment relationships. So you've just been talking about paid employees, but we know of course that there is also a requirement to have Working with Children Checks for different types of workers as well. So I'm wondering now if you could talk us through what these changes mean for organisations that might engage a mix of paid workers or employees, volunteers, perhaps they have paid employees that are just engaged casually rather than on a full or part-time basis. Do they all need to be connected?Jonathan Kaplan: They do. I mean, we recognise that there are these broad range of employment types. What it really relates to is the type of work, which is child-related work. So the requirements apply to all types of workers, whether they're permanent, volunteers or casual. They also apply to contractors and really encourage organisations to focus on the type of work, and therefore if it is child-related work and there's information on our website, and this has not changed in terms of who should have a card. It is regardless of whether they're paid, regular, casual, they should all... People who are undertaking child-related work should be connected.
Juanita Pope: Thanks, Jonathan. Now, what if the worker is a VIT-registered teacher? Does the organisation still need to connect them using Working with Children Connect? So question about teachers.
Jonathan Kaplan:So if the person is a VIT registered teacher and you're engaging them to teach in a school or early childhood service, you do not need to connect them through Working with Children Connect. But if they are doing child-related work that is not teaching in a school or early childhood service, examples would be a private tutor or leader of a scouts group, you will need to connect them. The important thing to understand is that if the teacher provides their VIT registration instead of a Working with Children Check clearance, you must include their VIT registration details when you connect them through Working with Children Connect. It's so that we have that full picture of what organisations are engaging people in child-related work.
Juanita Pope: So there, Jonathan, just to be clear, You might have two different identification types for a single person, the registration... Sorry.
Jonathan Kaplan: We will have them relative to their registration, if that's what they're using to support their volunteering or their other child-related work. We do know that there are individuals who do hold both, but depending on how and where they engage and which they rely upon, we will have that record. We work very closely with VIT. The other thing with VIT is they do have a public register of all teachers. So we will have between us that complete picture so that if there are any requirements for notification, we can do that quickly in order to safeguard children.
Juanita Pope: Great. Thank you, Jonathan. Now, many organisations have also been asking, what should we be communicating to workers in our organisations about these changes? Can you speak to that a little bit?
Jonathan Kaplan: Sure. And myself and the team, we've been out meeting and talking to a lot of organisations, getting a sense of what they and their workforces and their volunteers want to know, and the two things I would encourage organisations to continue the conversation with their workers are, one, around the fact that they will be sharing the information in relation to what has to be collected so individuals know what's being provided and shared, that they will be notified if their status changes so that people understand how these changes may impact upon them as a worker or volunteer. But also really importantly, it's critical that organisations tell workers that they must remember to update their organisation when their details change. So changes in name, address, email, and phone number should be kept current. I imagine that this is something that happens regularly, but it's always good to remind people, but particularly in volunteer organisations, I think it will be important to remind people of the importance of it.
The other thing really encourage organisations to communicate is that all people applying for either a renewal of their Working with Children Check or for a check clearance for the first time will be required to complete the mandatory child safety training as from the coming Monday. There's information about this on our website, but we really encourage organisations to help alert and inform people in advance so they know what the changes are and when they go to renew or they go to seek a clearance, they completely understand what the process is. And there's lots of information on our website.
Juanita Pope: Yep. Great. Thank you. And we'll come in a minute to some questions about the training, the mandatory training requirement, but first, Jess, some questions about notifications and when someone's status changes. So what happens when a worker's Working with Children Check status changes? That's one thing that we know organisations are particularly keen to understand. Will the organisation be notified and what do they need to do?
Jessica Low: Thanks, Juanita. Yeah, so absolutely they will be notified. I think that is one of the key benefits of Working with Children Connect compared with the arrangements that we have in place at the moment, which is that they will receive automatic notifications when a worker's clearance status changes. The way that that will happen is that notifications will be sent to the organization's nominated email address, and in addition to that, the updated status will also be visible in the Working with Children Connect platform itself. And I think as we've been talking about already, it really is designed to help keep organisations informed about their worker's status so that they can make safer decisions about who they're engaging in child-related work. It will also mean that the SSR has a much better picture about where people are working and volunteering because obviously there'll be many people who will be engaged in child-related work across multiple organisations, and so this will give us that picture.
In terms of what organisations need to do if they receive a notification, if you do receive a notification indicating that a person can't any longer do child-related work, then you do need to immediately stop engaging the person in that work. Obviously, if you have further questions or need further information about that, then we'd encourage organisations to reach out to the SSR.
Juanita Pope: Thanks very much. And will organisations be notified when a Connected Worker's Working with Children Check clearance is due to expire?
Jessica Low: So Working with Children Connect won't alert an organisation when a worker's clearance is due to expire. The worker themselves will be reminded 90 days before expiry that they need to renew their clearance. But I would just caveat that by saying what Working with Children Connect will do is to alert the organisation if a worker's clearance status changes at all. So that might be because they're Working with Children Clearance has expired or it might be because their clearance has been revoked or suspended.
Juanita Pope: So in those situations, Working with Children Connect will alert you and then it might be a conversation with your worker about actually has it expired or lapsed?
Jessica Low: Absolutely.
Juanita Pope: ... back up and running if need be. Thank you. Now onto the child safety training element. Now we have many experienced child safety professionals and experts in the room today, and we've heard from Jonathan about the content of the training, but I'm sure many on the call today would be interested in how the training was developed. Can you give us a bit of a rundown of how the training was developed please?
Jessica Low: Sure. So the Victorian government appointed the Australian Childhood Foundation to develop the training. I think we talked a little bit about the modules that are part of the training, so I won't go back over that now, but the foundation developed the training over the course of several months with input from a range of different subject matter experts, a range of government and non-government stakeholders, as well as lived experience experts.
Juanita Pope: Great. And just quickly, Jess, if you could just speak to the accessibility of the training. Have you worked to ensure around accessibility for a very diverse group of workers that will need to access this?
Jessica Low: Yeah, absolutely. So the training does meet the Victorian government guidelines for accessibility. So what that means is that it's designed to improve accessibility for a range of different users. So it might be people with cognitive or learning disabilities or users with low vision, for example. So it contains a number of technical and visual features to try to increase accessibility. I would also say the training will be available as a hard copy for people who aren't able to complete the training online. Another probably important point to make about accessibility, so initially the training will only be available in English. It is written in plain English and developed for a comprehension level of lower than grade eight as far as has been possible. But we are anticipating that the training will be available in languages other than English in the first quarter of 2027 once translation has occurred.
The other thing I would probably just say is that people undertaking the training can, if they wish, have a helper or a translator or someone assist them to complete the training. And obviously they can also use browser-based translation tools to translate the text on the screen if that would assist.
Juanita Pope: Great, thank you. And I understand the training's about 45 minutes. It's something that everyone has to do, is that right, Jess, even if you've done training before?
Jessica Low: That's right. So the requirement applies to everybody who is applying for a new Working with Children clearance or renewing their clearance or changing from a volunteer to an employee clearance. We absolutely acknowledge it does contain some similarities with child safety training that people may have done in other settings, but the training isn't specific to any particular profession or sector. It's really designed to establish a shared baseline of child safety literacy across the very diverse range of people who hold Working with Children clearances and just to ensure that everybody who does hold a clearance is able to recognise risk indicators and to respond appropriately to protect children from harm.
Juanita Pope: Thanks, Jess. And finally one for you, Jonathan, as we just end off, many organisations will be concerned or might be concerned about what happens if they can't meet the new requirements. Can you talk a little bit about what organisations should do if they can't notify the Social Services Regulator on time using the Working with Children Connect service for any reason?
Jonathan Kaplan: Sure. So I think there's a couple of elements to answer that question. The first is that we are very, very focused on providing the information, the guidance, the education to help organisations to understand what to do, to do it as simply as possible in order to comply. We're really committed to providing that in advance and also after commencement of the changes as we continue to refine and respond to any questions and queries that come up from you. As has been our regulatory approach to date, because we focus on information education and guidance, and we acknowledge that this is a change and it is additional and different requirements than have gone before, we will take a graduated response in relation to where there are challenges to implementation. So we will be proportionate and we will be reasonable in relation to any enforcement if required, but we're really focusing on information and guidance.
If you can't notify us of the required information via Connect within the timeframes, please contact our contact centre as soon as possible and we can provide you with guidance and support about what to do next. If it's a technical issue about using Working with Children Connect you can also contact Service Victoria about any challenges using the system, but if concerned, reach out to us, have a conversation, let us know, and we will work with you. What's really important is organisations are actually engaging and wanting and trying to do the right thing, and if there are challenges, we'll work with you to overcome them.
Juanita Pope: Thanks, Jonathan. That sounds great, and I'm sure is a big reassurance to many on the webinar today. And I'd just like to add as well as the regulator itself and those Victorian government contact points that you've mentioned, there are also of course supports outside the Victorian government per se for organisations that have requirements under the Working with Children Check scheme. There's peak bodies, us and many others who work with the sector and with community organisations and other businesses and other local governments who are looking at these changes to make sure that they have the capacity that they need and the information and tools at their fingertips to make sure that they are complying come 19 October, and that, as I say, we continue to do this important work together to make sure that children are safe and well right across this state. So a call out as well for organisations that do have responsibilities to use your sector networks and peak bodies as a resource as well. So thank you, Jonathan and Jess. It's been fantastic, and I'll pass over to Jonathan now to close out the session. Thank you.
Jonathan Kaplan: Thank you, Juanita. And I want to thank everybody for attending today's session. A video of it will be posted on our website on Friday. As previously mentioned, there are videos on the Working with Children website around how to use the system. You can find links that we've talked about today in the handout, in the dropdown on your screen. We suggest visiting the links to obtain further information about Working with Children Connect and also the mandatory child safety training. As is always the case, a feedback form will be available when we shortly end, and we'd be grateful for any feedback you have for us. My team may be less keen on what I'm about to say, which is we love questions because what it does is it lets us understand what isn't clear, understand how we can improve and simplify the information that you need to meet these new requirements.
We know that organisations doing child-related work really want to comply. They want to do it simply, they want to do it easily, and we want to work with you to achieve that. And therefore we can focus on really where people are not doing what we know that you want to do. And we will always try to update our FAQs, give you answers where we can. As we said at the beginning, we've had so many questions, many of them are similar and we look to deal with those through FAQs. Some questions are very specific to facts and circumstances in an organisation, and we want to make sure you have the information guidance for you to make your decisions to understand what you need to do. But this is the beginning really of us supporting you, and you to comply, but also using the information and the new systems and processes to keep children safer. So I'd like to finish by thanking Juanita and to Jess for their roles in today's session and to all of you for taking the time to learn more about these changes. Many thanks.
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