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The Orange Door Annual Service Delivery Report 2018-2019

This is the first annual report for the Orange Door, reflecting the first year of operations of this new service model.

Date:
January 2020

The Orange Door Annual Service Delivery Report 2018-2019 summarises the first full financial year of service delivery in The Orange Door and is the first publicly available data on The Orange Door.  

In 2018-2019, over 51,000 people, including over 19,500 children, were provided a response from The Orange Door – ranging from identification of key issues and risks to being provided with an immediate crisis response or connected to services. 

Aboriginal acknowledgement

The Victorian Government proudly acknowledges Victorian Aboriginal people as the First Peoples and Traditional Owners and custodians of the land and water on which we rely.

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Foreword from the Acting CEO, Family Safety Victoria, Annette Lancy

I am pleased to share the first annual report for the Orange Door, reflecting the first year of operations of this new service model.

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The Orange Door delivering on family violence and children and family services reform

The Victorian Government has committed to implementing all 227 recommendations of the Royal Commission into Family Violence

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What is The Orange Door and how does it work?

The Orange Door is for adults, children and young people who are at risk of experiencing or have experienced family violence, and for families who need support with the development and wellbeing needs

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How accessible and visible is The Orange Door?

The Orange Door aims to be accessible, safe and welcoming to people, providing quick and simple access to support.

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Who is accessing The Orange Door for assistance?

The Orange Door is inclusive, responsive and accessible for individuals of any age, gender, ability, sex, sexuality, ethnicity, culture or religion.

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How is The Orange Door working with people to identify risk and prioritise their needs?

Practitioners at The Orange Door are supported to do their work by changes to information sharing legislation, an improved family violence risk assessment and management framework and the Central

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What immediate support does The Orange Door provide to individuals and families?

As a key entry point into the service system, The Orange Door assesses and manages risk, develops safety plans, coordinates allocations and referrals to services outside The Orange Door, and provides

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The first year and beyond

This annual report has described the first year of service delivery of the foundational service model for The Orange Door in the first 5 sites.

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Disclaimers

Authorised and published by the Victorian Government 1 Treasury Place, Melbourne, Victoria.

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Reviewed 21 January 2020

The Orange Door Annual Service Delivery Report 2018-2019

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