The targets shown for metropolitan train, tram, and bus below relate to the Public Reliability, Public Punctuality, and Services Monitored 1 Targets established as part of the new operating contracts.
Monthly punctuality
| Mode of transport | Target | September 2026 | August 2026 (previous month) | September 2025 | 12-month average |
|---|---|---|---|---|---|
Mode of transport Metropolitan train | Target 92.0% | September 2026 95.1% | August 2026 (previous month) 94.2% | September 2025 94.5% | 12-month average 94.2% |
Mode of transport Metropolitan tram* | Target 82.00% | September 2026 87.02% | August 2026 (previous month) 86.02% | September 2025 87.09% | 12-month average 83.80% |
Mode of transport Regional train (V/Line) | Target 92.0% | September 2026 86.2% | August 2026 (previous month) 88.3% | September 2025 87.1% | 12-month average 86.8% |
Mode of transport Metropolitan bus | Target 86.0% | September 2026 89.7% | August 2026 (previous month) 88.4% | September 2025 90.1% | 12-month average 88.8% |
* Metropolitan tram is operating under new MR5 contract from 1 December 2024;
Monthly reliability & services monitored
| Mode of transport | Target | September 2026 | August 2026 (previous month) | September 2025 | 12-month average |
|---|---|---|---|---|---|
Mode of transport Metropolitan train | Target 98.5% | September 2026 98.2% | August 2026 (previous month) 98.7% | September 2025 99.2% | 12-month average 89.9% |
Mode of transport Metropolitan tram* | Target 98.50% | September 2026 99.04% | August 2026 (previous month) 98.95% | September 2025 98.79% | 12-month average 98.79% |
Mode of transport Regional train (V/Line) | Target 96.0% | September 2026 97.0% | August 2026 (previous month) 96.9% | September 2025 97.2% | 12-month average 96.0% |
* Metropolitan tram is operating under new MR5 contract from 1 December 2024
| Mode of transport | Target | September 2026 | August 2026 (previous month) | September 2025 | 12-month average |
|---|---|---|---|---|---|
Mode of transport Metropolitan bus | Target 98.0% | September 2026 99.3% | August 2026 (previous month) 99.6% | September 2025 97.1% | 12-month average 99.3% |
Monthly services monitored 1
For details about customer compensation and customer charters, see Customer charters.
For detailed punctuality, reliability, and services monitored 1 information,
- Data up to December 2021 see our Power BI App(opens in a new window).
- Data from January 2022 see our Power BI App(opens in a new window).
For a detailed explanation of factors impacting performance, see Media releases.
Notes
Services monitored refers to the proportion of bus services scheduled that were monitored by the bus tracking system. It includes not only the physical delivery of buses but also the information collected to support real-time passenger information and performance monitoring.
Updated