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Victorian Government phone numbers

A list of key helplines, hotlines and other phone numbers across Victorian Government.

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Victorian Government has a range of 13/1300 and 1800 numbers.

  • 13/1300 numbers - the costs are shared by the caller and the business
  • 1800 numbers - are paid by the business owner of the number

The following table provides an alphabetical listing of key numbers.

Title Department Phone
13FISH Intelligence Reporting Line Victorian Fisheries Authority 13 34 74
1800 My Options - Contraception, pregnancy options and sexual health Department of Health and Human Services 1800 696 784
Adult Retrieval Victoria Ambulance Victoria 1300 368 661
Apprenticeship Administration Information Line Department of Education and Training 1300 722 603
Apprenticeship Trade Bonus Hotline Department of Education and Training 1300 855 282
Bushfire case support and all other enquiries Bushfire Recovery Victoria 1800 560 760
Business Disputes Victorian Small Business Commissioner 13 87 22
Business InfoLine Consumer Affairs Victoria 1300 098 631
Business Victoria Help Line Department of Jobs, Precincts and Regions 13 22 15
Cancer Council Helpline Cancer Council Victoria 13 11 20
CFA Volunteer Recruitment Country Fire Authority 03 9262 8444
Child Protection Crisis Line Department of Health and Human Services 13 12 78
Cladding Safety Victoria Support Line Cladding Safety Victoria 1300 456 542
Commercial Passenger Vehicles Victoria Commercial Passenger Vehicles Victoria 1800 638 802
Commissioner for Residential Tenancies Department of Justice and Community Safety 1300 029 783
Concessions Information Line Department of Health and Human Services 1800 658 521
Consumer affairs - Helpline Consumer Affairs Victoria 1300 55 81 81
Consumer affairs - Koori Helpline Consumer Affairs Victoria 1300 661 511
Coronavirus hotline Department of Health and Human Services 1800 675 398
Coronavirus support - public housing restrictions Department of Health and Human Services 1800 961 054
Crime Stoppers Victoria Police 1800 333 000
Dangerous Dog Hotline Agriculture Victoria 136 186
Dial Before You Dig Energy Safe Victoria 1100
DirectLine Department of Health and Human Services 1800 888 236
Disaster Legal Help Victoria Legal Aid 1800 113 432
Report a scam Consumer Affairs Victoria 1300 55 81 81
Report an unlicensed motor car trader Consumer Affairs Victoria 1800 351 591
Report travelling con men Consumer Affairs Victoria 1300 133 408
Drug and Alcohol Clinical Advisory Service Department of Health and Human Services 1800 812 804
Drug Info Department of Health and Human Services 1300 85 85 84
Early Childhood Workforce Initiative Information Line Department of Education and Training 1300 651 662
Emergency Animal Disease Hotline Agriculture Victoria 1800 675 888
Energy Safe Victoria - Electricity emergencies Energy Safe Victoria 1800 000 922
Energy Safe Victoria - Gas emergencies Energy Safe Victoria 132 771
EPA Victoria - General enquiries (24 hours) EPA Victoria 1300 372 842
Exotix Plant Pest Hotline (business hours) Agriculture Victoria 1800 084 881
Family drug help and helpline Department of Health and Human Services 1300 660 068
Fiskville Enquiry Hotline Victorian Community Operations and Victims Support Agency 1800 819 817
Food Safety Hotline Department of Health and Human Services 1300 364 352
Gambler's Help Victorian Responsible Gambling Foundation 1800 858 858
Gambler's Help Youthline Victorian Responsible Gambling Foundation 1800 262 376
Healthy Together Healthy Eating Advisory Service Department of Health and Human Services 1300 225 288
Homelessness - 24-hour statewide support service Department of Health and Human Services 1800 825 955
HomesVic Department of Treasury and Finance 1800 290 780
Hoon Hotline Victoria Police 1800 333 000
ICE Advice Help Line Department of Health and Human Services 1800 423 238
Immunisation Department of Health and Human Services 1300 882 008
Latrobe Valley Authority Latrobe Valley Authority 1800 136 762
Legal Help Victoria Legal Aid 1300 792 387
Legionella Program Department of Health and Human Services 1800 248 898
Level Crossing Removal Project Level Crossing Removal Authority 1800 762 667
Local Government Inspectorate - Complaints Local Government Inspectorate 1800 469 359
Maternal and Child Health Line Department of Education and Training 13 22 29
Mental Health Complaints Commissioner Mental Health Complaints Commissioner 1800 246 054
Metro Tunnel Metro Tunnel 1800 105 105
NAPLAN Helpdesk Victorian Curriculum and Assessment Authority 1800 648 637
Notifying Infectious Diseases Department of Health and Human Services 1300 651 160
Number plate sales VicRoads 1300 660 417
NURSE-ON-CALL Department of Health and Human Services 1300 606 024
Palliative Care Advice Service Department of Health and Human Services 1800 360 000
Parentline Victoria Department of Education and Training 13 22 89
Pest Control Program Department of Health and Human Services 1300 887 090
Police Assistance Line and Online Reporting Victoria Police 131 444
Public Transport Victoria Public Transport Victoria 1800 800 007
Racing Integrity Hotline Office of the Racing Integrity Commissioner 1300 227 225
Radiation Safety Hotline Department of Health and Human Services 1300 767 469
Recruitment Online Department of Education and Training 1800 641 943
Road Safety Camera Commissioner Road Safety Camera Commissioner 1300 651 838
Road safety information service VicRoads 1300 360 745
Road, Traffic and Hazardous road conditions (24 hours) VicRoads 13 11 70
Rooming House Hotline Consumer Affairs Victoria 1300 365 814
Royal Commission into the Management of Police Informants Royal Commission into the Management of Police Informants 1800 312 612
Royal Commission into Victoria's Mental Health System Royal Commission into Victoria's Mental Health System 1800 00 11 34
SAEFVIC: Surveillance of Adverse Events Following Vaccination In the Community Department of Health and Human Services 1300 882 924
Safe Space Victoria Police 1300 364 522
Seals or marine turtles - AGL Marine Response Unit Department of Environment, Land, Water and Planning 1300 245 678
Seniors Rights Victoria Senior Victorians 1300 368 821
SES Emergency Contact Victoria State Emergency Service 132 500
Solar Victoria customer service team Solar Victoria 1300 376 393
TAC Abuse and Neglect Report phone line Transport Accident Commission 1800 931 233
TAFE and Training Line Department of Education and Training 131 823
TAFE Courses Directory Department of Education and Training 131 823
Teachers' Hotline Victorian Institute of Teaching 1300 888 067
Technical enquiries - Building Victorian Building Authority 1300 815 127
Technical enquiries - Plumbing Victorian Building Authority 1300 815 127
The Reading Writing Hotline Department of Education and Training 1300 6555 06
Tobacco Information Line Department of Health and Human Services 1300 136 775
Toy and Nursery Safety Line Consumer Affairs Victoria 1300 36 48 94
Tuberculosis (TB) Control Program Department of Health and Human Services 1300 651 160
VicEmergency Hotline Emergency Management Victoria 1800 226 226
Victims of Crime Helpline Department of Justice and Community Safety 1800 819 817
Victorian Poisons Information Centre Department of Health and Human Services 13 11 26
Victorian Seniors Card Department of Health and Human Services 1300 797 210
Victoria's Big Build Department of Transport 1800 105 105
Water enquiries - drinking water, recycled water, recreational water, blue-green algae Department of Health and Human Services 1300 761 874
Water fluoridation Department of Health and Human Services 1800 651 723
Whale and Dolphin Emergency Hotline Department of Environment, Land, Water and Planning 1300 136 017
Witness Assistance Service Office of Public Prosecutions Victoria 1800 641 927
Working with Children Check - WWC Check Information Line Department of Justice and Community Safety 1300 652 879
WorkSafe Advisory Service WorkSafe Victoria 1800 136 089
Worksafe Victoria Licensing WorkSafe Victoria 1300 852 562

If you're looking for contact information for the Victorian Government, please fill out our online contact form.

Reviewed 09 February 2021

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