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Victorian Workers’ Compensation System – Independent Review

An independent review of WorkSafe's management of complex worker compensation claims and the Victorian Government response to the review's recommendations.

In 2019, the Victorian Ombudsman’s report WorkSafe 2: Follow-up investigation into the management of complex workers compensation claims revealed disturbing examples of injured workers who had been unfairly treated and denied their legal entitlements. The report pointed to a systemic problem with the model of claims management for complex claims, and insufficient oversight and review mechanisms.

The Victorian Government commissioned Peter Rozen QC to undertake an independent review into the agent model and the administration of complex WorkCover claims, and now welcomes his report Improving the experience of injured workers: A review of WorkSafe Victoria's management of complex workers' compensation claims.

The Victorian Government has considered the review's 22 recommendations and:

  • accepts five recommendations;
  • accepts-in-principle fourteen recommendations;
  • considers that two recommendations require further consideration; and
  • notes one recommendation.


The Government thanks Mr Rozen and the secretariat for their work in preparing the comprehensive review.

Read the review report

Improving the experience of injured workers
PDF 4.6 MB
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The views expressed in the report are those of the author, and not the views of any Victorian Government department or agency. Publishing the report does not imply that the Government accepts or agrees with the views.

The Government reserves the right not to publish content or to remove information within a report, including circumstances where there are privacy concerns about the information therein or the author of a submission has requested their content not be made public.

The Victorian Government Response

Victorian Government Response - Independent Review into Complex Workers' Compensation Claims Management
PDF 256.98 KB
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Implementation plan

The implementation plan is available at