2025–26 Quarter 2 Fire Services Outcomes Framework Progress Report

The Fire Services Outcomes Framework Progress Report is prepared and published in accordance with the Fire Services Implementation Monitor’s (FSIM) functions under section 141 of the Fire Rescue Victoria Act 1958. It includes results and commentary from the FSIM on select results from the Country Fire Authority’s (CFA) and Fire Rescue Victoria’s (FRV) respective outcomes frameworks for quarter 2 (Q2) of the 2025–26 financial year.

The FSIM publishes these quarterly reports on its website at Fire Services Implementation Monitor publications.

In this quarter:

• CFA’s Outcomes Framework reported on 26 out of 28 quarterly indicators (see Appendix A)
• FRV’s Outcomes Framework reported on 48 out of 50 quarterly measures (see Appendix B).

Revised FRV Outcomes Framework 2025

This is the second FSIM Outcomes Framework Progress Report to report on FRV’s progress against their revised FRV Outcomes Framework 2025. FRV’s revised Outcomes Framework 2025 has been included in this report for reference (see Appendix C). As noted in the FSIM’s quarter 1 (Q1) 2025–26 Outcomes Framework Progress Report, data for new measures will need to be collected for several quarters before trends and patterns can be observed.

CFA indicators and FRV measures short-listed for reporting

The FSIM has reported on select results based on the following criteria:

Demonstrates a notable achievement

• CFA: Increase in the number of community members engaging with CFA (indicator 1.2.1)
• CFA: Increase in percentage of structure fires contained to room of origin (indicator 2.2.1)
• CFA: Road accident rescue response times meeting benchmark (indicator 2.4.1)
• FRV: Percentage of response times to Emergency Medical Response (EMR) within 9.2 minutes (90%) (measure 11.1. ii)

Continuing off-track trend over repeated quarters

• FRV: Percentage of response times within the FRV district within FRV benchmark (YTD) to structure fire incidents within 7.7 minutes (target 90%) (measure 11.1.i)

Significant change from baseline or previous comparable quarter (undesirable outcome)

• CFA: Timely delivery of major programs and projects (indicator 4.1.1)

The Fire Services Implementation Monitor’s analysis of select results from Q2 2025–26 fire services performance measures.

CFA: An increase in the number of community members engaging with CFA

As noted in the Q1 2025–26 Outcomes Framework report, this measure is seasonal, with quarters 2 and 3 generally reflecting higher baselines and results. The FSIM considers that CFA has demonstrated a notable achievement this reporting period, with 93,268 community members engaging with CFA against the baseline of 55,235.

The result for Q2 2025–26 also continues CFA’s strong performance trend in line with Q2 of previous years.

CFA: Increase in percentage of structure fires contained to room of origin

CFA reported that 69.3% of structure fires were contained to room of origin in Q2. This is a notable achievement against the baseline of 59.1%.

The FSIM regards CFA’s achievement during this reporting period as particularly noteworthy, when considered against Q2 results in previous years.

CFA: Road accidents rescue response times meeting benchmark (target 90%)

CFA reported that 45 incidents were attended by accredited road accident rescue brigades in Q2 2025–26, with 43, or 95%, of these responses occurring within CFA time benchmarks. CFA has consistently exceeded the target benchmark of 90% since this measure was included and reported via its Outcomes Framework in Q2 2024–25.

FRV: Percentage of response times to EMR within 9.2 minutes (90%)

FRV reported a 95.4% response time to EMR within the target benchmark of 9.2 minutes for Q2 2025–26. FRV has consistently exceeded the target benchmark of 90% since this measure was first reported on in 2020–21.

FRV: Percentage of response to structure fire incidents within 7.7 minutes (target 90%)

FRV’s result for this measure in Q2 in 2025–26 represents the 21st consecutive quarter where the benchmark of 90% has not been met. The result of 88% during this reporting period was, however, a 0.57% increase on the Q1 2025–26 result of 87.43%.

Q1 of 2020–21 was the last quarter when this benchmark was achieved (indicated in red in Figure 5).

CFA: Timely delivery of major programs and projects

CFA reported 38% of major programs and projects as having an overall status of ‘on track’ at the end of Q2 against a 3-year baseline of 55%. This is the second reporting period in which the results were below the baseline. CFA have advised inconsistencies in project delivery practices, controls and monitoring across portfolios contributed to the result.

Definitions

This is CFA’s outcomes progress report for Q2 2025–26. This progress report includes results against CFA’s quarterly outcome indicators.

This is FRV’s outcomes progress report for Q2 2025–26. This progress report includes results against FRV’s quarterly outcome measures.

This is the revised FRV Outcomes Framework 2025. This framework is provided for reference.