If you’re unable to resolve a dispute through your village or Consumer Affairs Victoria, we’re here to help. This is a free and voluntary service that helps manage disputes between residents, or between residents and village management.
How we can help
VicAssist Retirement Villages can support you with a range of issues, including:
Disputes between residents
- noise complaints
- upkeep/tidiness
- car parking
- use of village resources
- pets
- interpersonal
Disputes between residents and village management
- contract terms
- charges and fees, excluding exit entitlements
- information sharing, for example financial statements
- repairs and maintenance
- renovations and capital works
- property sales
Read more about how the conciliation process works.
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