If an applicant wants to lodge a complaint or provide feedback to the department about the process for a scholarship application, requests can be made via this online form or by calling 1800 878 969.
Requests can be made in relation to the application process and adherence to these guidelines. Re-assessment of an application or overturning of a funding decision for a merit-based grant, will not be considered through the complaints process.
Once your complaint has been received by the department, it will be acknowledged within 2 working days and provided to the review team to be resolved.
Your complaint will be resolved within 28 business days unless further investigation is required. If further investigation is required, you may be contacted by phone or email asking for additional information.
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