Arrival – kindergarten attendance data collection

Sessional services have begun using Arrival to collect and report attendance data.

A range of services have successfully started the transition from paper-based attendance collection methods to digital sign-in and sign-out using Arrival, including:

• early years management organisations
• council-based services
• school-based services.

Services run by community-based organisations and private sector organisations using paper-based collection methods will start to transition activities to Arrival during July and August 2025.

The department has entered into data-sharing agreements with several third-party software providers that are already used by many sessional kindergarten services. We will contact services using other third-party software providers regarding next steps for enabling sharing of attendance data. Once an agreement is in place, the attendance information that these services collect (through their third-party provider) will flow directly into Arrival for kindergarten attendance reporting.

If you have any questions about the next steps for collecting and reporting kindergarten attendance data through Arrival, contact the Arrival Implementation team by email: arrival.implementation@education.vic.gov.au

Arrival attendance collection information sessions

We are continuing to offer information sessions throughout July and August to support services with the transition. To register for a session, refer to: Arrival attendance collection information sessions.

Updated guidance and support

Updated guidance and support for using Arrival is available through the ‘Help’ link at the top right-hand corner of your Arrival system screen.

For additional information and resources to support families using Arrival, refer to: Arrival: attendance data collection.

For technical support when using the system, services should contact the Arrival Helpdesk:

• phone: 1800 614 810
• email: Arrival.Helpdesk@education.vic.gov.au(opens in a new window)

Find out more

For further enquiries about accessing Arrival, contact the Arrival Implementation team by email: arrival.implementation@education.vic.gov.au(opens in a new window)