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Using public wi-fi networks safely

No public wi-fi is totally secure. Here are some ways to stay safe when accessing any free public wi-fi network.

If your wi-fi connection isn’t encrypted, others using wi-fi in your area may be able to monitor information passing between your device and the network.

Staying safe on public wi-fi

  • avoid sensitive transactions like banking
  • maintain anti-virus protection
  • install a trusted VPN app
  • keep software updated
  • have strong passwords

Resources to help you stay safe online

  • Public wi-fi hotspots: food for thought
  • eSmart: educational tools to tackle bullying and cyberbullying
  • eSafety website: information on how to protect children if they experience cyber bullying or prohibited online content
  • Kids Helpline: if you are aged 5-25, Kids Helpline provides free and confidential online and phone counselling 24 hours a day, seven days a week on 1800 551 800
  • iParent - guidance for using safety settings on your family's web-connected devices
  • Stay Smart Online - help to understand risks and simple steps to protect your personal and financial information online

Make a complaint about cyber safety

The Australian Communications and Media Authority has useful information on how to stay safe online. They can help with:

  • public complaints
  • cyber safety information

The authority also completes:

  • cyber safety research
  • information awareness campaigns and activities
  • education materials for use in schools

Get help using VicFreeWiFi

Contact TPG by phone: 1300 668 847 (iiNet Customer Service)

Feedback

Email: vicfreewifi@vic.gov.au

Reviewed 27 February 2019