2021-22 Quarter 2 Fire Services Outcome Framework Progress Report

Country Fire Authority (CFA) and Fire Rescue Victoria (FRV) have provided their quarterly fire service performance updates for the period of October to December 2021.

This Progress Report provides a summary of the agencies’ fire service performance data for Quarter 2 (Q2) FY 2021-22.

CFA has transitioned to its Year Two Outcomes Framework, noting the organisation will continue to review and refine its indicators over time.

FRV’s transition to the Year Two Outcomes Framework is still in progress. FRV continues to report on Year One Outcomes Framework measures and has provided five Year Two Outcomes Framework indicators and proxy measures in Q2.

This Q2 FY 2021-22 Progress Report includes observations on:

• operational performance against the identified fire services performance indicators from the agencies’ Outcomes Frameworks
• agency progress in transitioning from Year One Outcomes Framework indicators to Year Two Outcomes Framework indicators, thereby enabling more effective monitoring of fire service performance following implementation of the reforms
• emerging issues such as reduced training and skills maintenance and minimal community education and engagement programs arising primarily from COVID-19 related restrictions
• the importance of CFA and FRV working together to finalise outstanding Service Level Agreements to address inefficiencies arising from interim administrative arrangements.

Fire Services Implementation Monitor (FSIM) acknowledges CFA and FRV for their ongoing cooperation and active contribution to FSIM’s monitoring and reporting activities.