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Purpose of the report

This independent quarterly report provides observations on the progress of CFA and FRV against their respective outcomes-based fire services performance indicators.


The Victorian Government has embarked on a 10-year reform agenda to enhance fire services in Victoria, releasing its Year Two to Five Fire Services Reform Implementation Plan (Year Two to Five Plan) in 2021. The Year Two to Five Plan outlines a shared course of action for fire services agencies over four years to implement the vision set out in the 2017 Fire Services Statement (Fire Services Statement).

Fire Services Implementation Monitor (FSIM)

FSIM was appointed in 2020 in accordance with the Fire Rescue Victoria Act 1958 (the Act). FSIM’s functions under the Act are to assess the effectiveness of agencies in delivering against Implementation Plan actions and provide independent assurance to government and the community on the progress made towards modern fire services providing for a safer Victoria. FSIM is required to prepare and publish quarterly reports on CFA and FRV Outcomes Frameworks measures under s141 of the Act.

The role of Outcomes Frameworks in monitoring and evaluation

Outcomes frameworks are a monitoring and evaluation tool linking a vision to a set of outcomes, indicators (including targets), and measures. They help demonstrate the value and achievements of agencies and can be used to identify change. They can also determine whether agencies are moving towards agreed outcomes while identifying areas for improvement and help focus monitoring and evaluation on potential high-risk issues.

FSIM’s approach

This report provides commentary where possible, on progress made towards the reform outcomes and on operational performance against the emergency sector’s vision for safer, more resilient communities. FSIM has reviewed CFA’s and FRV’s quarterly results and provides a summary and analysis of the data from Q2 and, where possible, trend data across the first years of reformed operations, taking into consideration Implementation Plan priorities and the operational performance reported by both agencies.

Limitations on data

As reported in Q1, CFA and FRV have finalised their Year Two to Five Outcomes Frameworks. FRV is yet to fully finalise and transition to reporting on its new indicators, whilst CFA will continue to review and refine its Year Two indicators over time. This report continues to provide commentary against indicators from FRV’s Year One Outcomes Frameworks, with the addition of five indicators from FRV’s Year Two to Five Outcomes Frameworks.

Publication of reports

FSIM publishes quarterly reports on this website. Publishing these quarterly reports promotes transparency and provides meaningful benchmarking that can measure the impact of the government's reform agenda on the fire services agencies, other emergency services stakeholders, and the broader community over time.

Reviewed 22 March 2022

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