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2021-22 Quarter 4 Fire Services Outcome Framework Progress Report

Department of Justice and Community Safety
6 Sept 2022

Country Fire Authority (CFA) and Fire Rescue Victoria (FRV) have provided their quarterly fire service performance updates for the period of 1 April to 30 June 2022 to the Fire Services Implementation Monitor (FSIM).

This Progress Report provides a summary of the agencies’ fire service performance data for Quarter 4 (Q4) FY 2021-22.

CFA reported against all indicators in its Year Two Outcomes Framework, noting the organisation will continue to review and refine its indicators with the intention to implement improvements in a Year 3 Outcomes Framework.

FRV’s transition to the Year Two Outcomes Framework is still in progress. FRV continues to report on Year One Outcomes Framework measures and has provided data against Year Two Outcomes Framework indicators in Q4.

FSIM’s Q4 FY 2021-22 Progress Report includes observations on:

  • data and analysis capability must continue to mature to enable agencies to transition from reporting on progress to reporting on impact
  • the need for CFA and FRV to work together to finalise outstanding Service Level Agreements to address inefficiencies arising from interim administrative arrangements
  • improved results in community and staff engagement activities from the lifting of COVID-19 restrictions
  • CFA’s increased workforce absences due to COVID-19 impacts
  • FRV’s need to fill higher than anticipated corporate services support roles after a higher-than-expected increase in corporate staff turnover
  • positive collaboration between the agencies in smoke alarm community awareness programs.

FSIM acknowledges CFA and FRV for their ongoing cooperation and active contribution to FSIM’s monitoring and reporting activities.