What are the MARAM online practice guides?
The MARAM online practice guides are evidence-based practice guidance, tools and resources that outline how workers within the system can fulfill the MARAM responsibilities associated with their role. The MARAM foundational knowledge guide underpins all the MARAM responsibilities, and this is supported by 10 practice guides for victim survivor practice and 10 practice guides for working with adults using family violence, covering each MARAM responsibility.
These practice guides, tools and resources provide a consistent, best practice resource for all workers to align their current practice with. FSV received feedback from workers that, whilst the guides are invaluable and contain essential information, the length and limited search capabilities of the current format is a barrier for busy workers ability to quickly access the required information, tools and resources.
What has been achieved so far?
User experience consultants Paper Giant were engaged to work with the sector to develop an outline for how the guides could be structured to meet practitioners’ needs and retain critical information in the guides. Paper Giant conducted three rounds of human-centred design sessions, focused on user experience research activities. These sessions included numerous participants recruited from across the sector. Recruitment for activities exceeded expectations.
Paper Giant used the information gathered through the three rounds of workshops to design prototype web pages, guidelines for recommended final content structure, behavioural archetypes of practice guide users, style guides, a keyword library, handover plan and a final report containing all their recommendations for a dedicated online practice guide website.
What is happening now?
Paper Giant’s comprehensive final report is being used to scope and plan an approach for building a new website for MARAM Practice Guides to meet the needs of sector expressed during consultation.
FSV is working with DFFH’s Digital Strategy and Engagement team to plan website build.
What is planned next?
An assessment will be undertaken to determine the appropriate platform to host the new, purpose-built website.
FSV will also begin the content transformation process, breaking the current content down into smaller, more manageable pieces, without losing meaning. This will support content housing on the new website.