Network Revenue Protection Plan
The 2024 Network Revenue Protection plan focuses on maximising the number of passengers who travel with a valid ticket while also providing high quality customer experience.
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Fare compliance survey
Compliance on the metropolitan network in October 2025 was 93.5 percent. This is lower than the results obtained in May 2025, where the May 2025 fare compliance rate on the metropolitan network was 95.5 percent, and October 2024 fare compliance was 96.2 percent.
Metropolitan train compliance rate of 96.2 percent in October 2025 is lower than May 2025, where a compliance rate of 96.4 percent was observed.
Tram compliance rate of 91.3 percent in October 2025 is lower than compliance rates of 95.4 percent in May 2025.
Bus compliance rate of 90.2 percent in October 2025 saw a decrease from the 93.6 percent observed in May 2025.
Compliance levels on regional train services in October 2025 are lower than those seen on metropolitan network services. Regional train compliance rates in October 2025 of 96.3 percent are lower than results recorded in May 2025 of 97.2 percent.
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Updated