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Public transport revenue protection and fare compliance

The Network Revenue Protection Plan is an annual document that governs fare compliance on the public transport network. The Victorian Fare Compliance Survey is conducted in May and October every year. The survey helps inform the Network Revenue Protection Plan.

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Network Revenue Protection Plan

The 2024 Network Revenue Protection plan focuses on maximising the number of passengers who travel with a valid ticket while also providing high quality customer experience.

Downloads

2024 Network Revenue Protection Plan
PDF 477.02 KB
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2024 Network Revenue Protection Plan (accessible version)
Word 294.27 KB
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Fare compliance survey

The October 2023 fare compliance survey covered the three metropolitan modes of train, tram and bus as well as regional train services within the commuter belt.

Metropolitan network fare compliance was 96.8 per cent.

Ninety-seven-point-four per cent of metropolitan train users, 96.3 per cent of tram travellers, 96.2 per cent of metropolitan bus passengers and 95.1 per cent of V/Line train passengers travelled with a valid ticket.

Please note that COVID-19 impacts on patronage and social distancing prevented surveys from being conducted in 2020 and October 2021.

Downloads

Victorian Fare Compliance Survey October 2024
PDF 782.21 KB
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Victorian Fare Compliance Survey October 2024 (accessible version)
Word 627.55 KB
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Victorian Fare Compliance Survey May 2024
PDF 1.12 MB
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Victorian Fare Compliance Survey May 2024 (accessible version)
Word 775.54 KB
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Victorian Fare Compliance Survey October 2023
PDF 905.26 KB
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Victorian Fare Compliance Survey October 2023 (accessible version)
Word 568.35 KB
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Victorian Fare Compliance Survey May 2023
PDF 659.05 KB
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Victorian Fare Compliance Survey May 2023 (accessible version)
PDF 657.46 KB
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Victorian Fare Compliance Survey October 2022
PDF 565.45 KB
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Victorian Fare Compliance Survey October 2022 (accessible version)
Word 411.79 KB
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Victorian Fare Compliance Survey May 2022
PDF 740.09 KB
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Victorian Fare Compliance Survey May 2022 (accessible version)
PDF 810.69 KB
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Victorian Fare Compliance Survey May 2021
Word 335.9 KB
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Victorian Fare Compliance Survey May 2021 (accessible version)
Word 230.82 KB
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Victorian Fare Compliance Survey October 2019
PDF 1008.38 KB
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Victorian Fare Compliance Survey October 2019 (accessible version)
PDF 919.09 KB
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Victorian Fare Compliance Survey May 2019
PDF 558.4 KB
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Victorian Fare Compliance Survey May 2019 (accessible version)
PDF 759.27 KB
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Traffic & transport

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