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Women's Housing Ltd (WHL)

Registered Housing Association (HA) under the Housing Act 1983 (Vic) since 2018. (Registered Housing Provider 2007-2018).


Registered agencies must comply with Performance Standards established under the Housing Act 1983 (Vic). The Housing Registrar monitors agency performance and issues a compliance rating.

Hint. Tap the house icons in the table below to view WHL's compliance rating.


Housing portfolio


Key Performance Measures

Reported data is long-term housing (including SDA), rooming houses and short to medium term housing unless otherwise specified. 

Re-let time (tenantable) – the average number of days taken to re-let homes that were ready for a tenant to move in (long-term housing and rooming houses only).

Rent arrears – rent overdue at 30 June as a percentage of total rent charged during the financial year (long-term housing and rooming houses only).

Repairs – the percentage of urgent repairs completed within 24 hours and non-urgent repairs completed within 14 days of receiving a tenant request for maintenance.

Complaint resolution – the percentage of complaints from tenants and prospective tenants resolved within 30 days. 

Tenant satisfaction – registered agencies are required to survey tenants at least once every two years regarding their housing services, consideration of tenant views, and maintenance. In 2021-22, WHL surveyed 374 tenants. Thirty-eight per cent (141 tenants) of those tenants responded.