Reader guide

Acronym Title
BP4 Budget Paper 4
CFA Country Fire Authority
CFASafe System providing critical business functions including Hazard/ Incident Reporting, Health Program Management and Audit tracking
Division A Former Metropolitan Fire Brigade firefighters employed by FRV
Division B Former CFA firefighters employed by FRV
EMR Emergency Medical Response
FES Fire Equipment Services
Fire ED Fire Education
FLAMES Home fire safety education program tailored for secondary aged students newly arrived in Australia, studying English as an Additional Language
FRV Fire Rescue Victoria
FRV Act Fire Rescue Victoria Act 1958
FRVSafe System for capturing and monitoring hazard and incident reports for FRV personnel
FSIM Fire Services Implementation Monitor
LGA Local Government Association
MOU Memorandum of Understanding
NPS Net Promoter Score
SLA Service Level Agreement
USAR Urban Search and Rescue

Reference to fire services agencies

References to the fire services in this document relate specifically to CFA and FRV. Where more than one fire services agency is referenced in this document, they are listed in alphabetical order.

Comparison between agencies’ performance against published Outcomes Frameworks

As the 2 outcomes frameworks are based on the agencies’ own strategic and operational priorities and data, comparisons between the agencies should not be made.