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Our performance

The monitoring of performance against strategic priorities within this corporate plan is fully integrated into our management function.

We measure our performance through a range of methods including satisfaction questionnaires, enhanced data collection and analysis tools, and performance tracking and reporting through the Community Housing Information Management and Engagement System (CHiMES) system.

We report on performance against our strategic priorities in the Housing Registrar’s Regulatory Update Report. This report provides an annual update on the work of the Housing Registrar and its impacts.

When monitoring our performance, we will consider the evolving Victorian regulatory environment and be open and responsive to adjusting our strategic priorities accordingly.