December 2023-January 2024 Victorian storms and floods

If you have been affected by the February 2024 Victorian storms, support is available to help you in your recovery.

Find out about our Recovery Support Program.

Councils eligible for support

If you are not sure which council area you are in, visit the Know your council page.

All-hazards assessment

If your home or rental property was damaged by the storms and floods that occurred from 24 December 2023 to mid-January 2024 and is not covered by insurance, we can assess for hazards caused by the damage for free.

Check your eligibility and register

Street Debris Removal Program

We are supporting local councils with the safe collection and removal of debris caused by the December 2023 – January 2024 Victorian storms and floods through our Street Debris Removal Program.

Through the program, we will work with local councils who need extra assistance to coordinate, remove and dispose of waste and debris after the floods and storms.

Councils are leading the collection, with support provided by our lead contractor, Johns Lyng Group. Once the waste and debris has been safely collected, it will be taken to a suitable waste management facility for processing.

Councils involved in the program will let eligible residents know:

• waste and debris collection dates
• where to leave the debris
• other important information related to the clean-up.

For more information, please contact your local council directly or call the Emergency Recovery Hotline on 1800 560 760.

Financial help

If you've been affected by the 2023-24 Victorian storms and floods, you might be eligible for financial support.

Personal Hardship Assistance Program

The Personal Hardship Assistance Program helps people experiencing financial hardship in emergencies. The program includes emergency relief payments and re-establishment assistance.

Emergency re-establishment assistance

Emergency re-establishment assistance is available if your home has been damaged by the floods and storms and you:

• do not earn much money
• do not have building or contents insurance
• cannot return home because your home is damaged or destroyed
• cannot return to your home for more than 7 days.

You must show that your home is your primary place of residence.

You can use this money for:

• cleaning up your home
• staying somewhere else
• repairs to your home
• rebuilding your home
• replacing damaged contents.

How to apply

If you think you may be eligible for a re-establishment assistance, please contact your local council.

You can search for your local council on the Know your council page.

Read about Personal Hardship Assistance Program with text and images

Read this information in other languages

• Arabic - PHAP general information (Word)
• Chinese Simplified - PHAP general information (Word)
• Chinese Traditional - PHAP general information (Word)
• Greek - PHAP general information (Word)
• Hindi - PHAP general information (Word)
• Italian - PHAP general information (Word)
• Punjabi - PHAP general information (Word)
• Vietnamese - PHAP general information (Word)

Emergency relief payments - applications closed

Applications for emergency relief payments for the 2023-24 Victorian storms and floods are closed.

Donate

If you would like to support those affected by the Victorian storms and floods, you can donate through the not-for-profit donation service GIVIT.