Flood Recovery Hotline
- clean-up services
- finding a place to stay
- financial support
- mental health and wellbeing support.
The hotline is open from 8 am to 6 pm, Monday to Friday and 10 am to 6 pm on Saturday and Sunday.
Press 9 for an interpreter.
Please note that we are receiving a high volume of registrations and calls. Please be patient as we try to get back to you as soon as we can.
Financial support available for people impacted by the Victorian floods
Payments, grants and financial assistance for people and businesses affected by the 2022 Victorian floods.
Clean-up program during the Victorian floods
Information on the 2022 Victorian floods cleanup program that includes free structural assessments for affected properties and businesses and the removal of street debris.
Temporary accommodation during the Victorian floods
Temporary accommodation is available for people who cannot stay in their homes due to the floods beginning in October 2022.
Mental health and wellbeing support
Find out more about the support, advice and counselling available for you and your family.
Translated information about the Victorian Floods beginning in October 2022
Victorian Floods translated information for people from culturally and linguistically diverse backgrounds and service providers. Information includes factsheets, audio files and videos.
Support for businesses
Business Victoria provides a range of grants, advice and resources to help businesses respond to and recover from the Victorian floods beginning in October 2022.
Volunteer and donate
Disaster Relief Australia (DRA) is helping with flood recovery.
DRA manages volunteers on behalf of a range of stakeholders. These volunteers include:
- the general public (spontaneous volunteers)
- business and industry (corporate volunteers)
- community groups or clubs (community organisation volunteers).
DRA and its volunteers will help clean mud out of homes, ‘mucking out’ and will help clear debris, remove rubbish and provide a general clean up.
Reviewed 24 January 2023