| KPM | Calculation |
|---|---|
| KPM 1 - Turnaround time | |
| Long-term (tenantable) | Days vacant / Number of vacancies (tenantable) |
| Rooming house (tenantable) | Days vacant / Number of vacancies (tenantable) |
| Long-term (untenantable) | Days vacant / Number of vacancies (untenantable) |
| Rooming house (untenantable) | Days vacant / Number of vacancies (untenantable) |
| KPM 2 – Average Occupancy Rate | Days vacant / Average number of tenancies |
| KPM 3 – Exits | |
| Long-term | Number of evictions / Number of tenancies |
| SDA | Number of evictions / Number of tenancies |
| Rooming house | Number of evictions / Number of tenancies |
| KPM 4 – Rent Outstanding | Rent outstanding from current tenants / Rent charged to tenants |
| KPM 5 – Complaints | Number of prospective tenant/tenant complaints resolved within 30 days / Number of prospective tenant/tenant complaints received |
| KPM 6 – Urgent repairs | Number of urgent requested repairs completed within 24 hours / |
| Number of urgent requested repairs | |
| KPM 7 – Non-urgent repairs | Number of non-urgent requested repairs completed within 14 days / |
| Number of non-urgent requested repairs | |
| KPM 8 – Governance | Date of Governing Body approval of business plan; |
| Date of Governing Body approval of budget | |
| KPM 9 – Probity | |
| Employment | Number of new employees checked / Number of new employees |
| Board appointment | Number of new governing body members checked / |
| Number of new governing body members | |
| KPM 10 – Staff Turnover | Number of staff leaving during the year / Total number of staff |
| KPM 11-13 – Tenant Satisfaction | Number of tenants satisfied / Number of survey responses |
Key Performance Measures for Registered Community Housing Agencies
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Updated