As part of the implementation of the Apprenticeships Taskforce's final report to improve support, safety and fairness for apprentices and trainees, the Victorian Government has established a free centralised apprentice helpdesk service. Apprentices, trainees, parents, guardians and employers can access information, support and guidance.
The service is staffed by experienced case support officers to provide information about training contracts, workplace rights and responsibilities, and health and wellbeing at work, as well as provide an avenue to help apprentices and trainees report issues to the appropriate regulator or authority.
In addition to the Apprentice Mental Health Training Program, apprentices and trainees can access the new Apprentice Employee Assistance Program which offers free, confidential short-term counselling and coaching for a range of health and wellbeing issues.
Low wages remain a barrier to starting and completing apprenticeships, particularly for mature-aged workers. In its 2024 and 2025 submissions to the Fair Work Commission’s Annual Wage Review, the Victorian Government advocated for higher wages for apprentices.
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